Your client is asking for more resources than agreed upon. How will you manage this conflict effectively?
When a client asks for more resources than initially agreed upon, it's crucial to navigate this request with diplomacy and clarity. Here's how you can manage the situation:
How do you handle unexpected client requests? Share your strategies.
Your client is asking for more resources than agreed upon. How will you manage this conflict effectively?
When a client asks for more resources than initially agreed upon, it's crucial to navigate this request with diplomacy and clarity. Here's how you can manage the situation:
How do you handle unexpected client requests? Share your strategies.
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When a client requests more resources than agreed upon, it’s essential to address the conflict with clarity and mutual respect. Start by reviewing the original agreement and understanding their rationale. Offer alternatives or phased solutions that align with the agreed-upon scope while demonstrating the positive impact of sticking to intentional priorities. Focus on collaboration to find a win-win outcome. Wishing you a balanced and forward-moving Thursday! Chris Clevenger
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To manage this conflict effectively, I would first review the agreed-upon terms in the contract to ensure clarity on the scope of work. I would then schedule a meeting with the client to discuss their additional requests and explain how they exceed the original agreement. I’d focus on finding a mutually beneficial solution, such as proposing an amendment to the contract to include the extra work for additional compensation. Maintaining clear communication, professionalism, and a problem-solving approach would help preserve the client relationship while ensuring fairness for both parties.
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"Sure, we can add that to the project!" I used to say this all the time. Big mistake. It led to burnout, resentment, and lost profits. Now, I have a different approach: 1. Pause and breathe 2. Thank them for the new idea 3. Explain how it affects the current plan 4. Offer to create a separate proposal This method has transformed my client relationships. It shows I value their ideas AND my own time. Pro tip: Always have a 'change order' template ready. What's your go-to phrase when clients ask for extras?
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