This is a good question. You should always separate your language words, depends on your partner. If you have a child, you try to explain some difficult words in easy way, the same with non-technical teams. Be polite and patient, try to explain.

In my experience, using analogies can be a powerful tool to explain technical concepts in a way that resonates with non-technical audiences. My advice -- find commonalities that, irregardless of their technical background, anyone would be able to imagine. Comparing cloud storage to a filing cabinet or explaining cybersecurity as a lock on the door can help paint a mental picture that is easier to grasp. Don't focus on the technical to explain the technical, but rather focus on the "common" that can allow a variety of audiences to grasp.

To make IT jargon understandable, focus on relevance. Relate concepts to their business impact or daily tasks, avoiding unnecessary complexity. Use analogies and visuals—like explaining cloud storage as a 'digital locker'—to simplify ideas. Prioritize the 'why' and 'how' over technical details, showing how solutions benefit their work. Foster open dialogue, encouraging questions without judgment, and break explanations into manageable steps over time. Empathy and clarity turn complex tech into relatable, actionable insights, bridging the gap between IT and non-technical teams

In my experience it’s best to frame the situation from the end user persona’s perspective. If you consider their concerns as a priority then it will be more relevant to them, and that will increase their understanding and adoption of the technology.

I frequently simplify my technical ideas for non-experts by using everyday examples. For instance, I compare a firewall to a house door, with the house's internal controls symbolizing the firewall policy. This approach helps make my concepts more relatable and easier for everyone to grasp.

To make IT concepts clear to non-technical teams, I: Use Analogies: Relate complex ideas to everyday concepts they understand. Simplify Language: Avoid jargon; use simple, straightforward language. Visual Aids: Use diagrams or flowcharts to illustrate key points. Break It Down: Explain in bite-sized pieces, focusing on key takeaways. Interactive Sessions: Engage through Q&A or hands-on examples to ensure understanding. These methods help bridge the gap, making technical information accessible.

I simplify IT concepts by using everyday language and relatable examples. I focus on explaining the "why" and "how" in a clear, non-technical way, avoiding jargon. This helps non-technical teams understand the value and impact of IT decisions without feeling overwhelmed.

Sometimes tools make life so much easier! Atlassian has a smart AI helper called Rovo (think of it like ChatGPT but made for Atlassian tools). Rovo works with tools like Jira, Confluence, and even other apps your team uses and it helps non-tech folks like myself within - •Rovo Search: Quickly find what you need, no matter where it’s saved. •Rovo Chat: Ask questions your way and get answers right away, like chatting with a really smart teammate. •Rovo Agents: These are like little assistants that help you complete tasks faster and smarter. Even if you’re not technical, Rovo simplifies things by giving you exactly the info you need for your job. Plus, it works in different languages to make it even easier for everyone.

This is a great question, I personally use relatable real life scenarios to break the barriers when explaining technical terms to non-technical persons. They appreciate it and feel involved in the conversation.

Acronyms are challenging across all fields, not just IT. To address this: When writing, always define acronyms on first use, e.g., "ROI (Return on Investment)," or include a reference table for longer documents. When speaking, avoid acronyms or use widely known ones. Listeners aren’t required to know every acronym. When listening, don’t hesitate to ask for clarification. Always adapt to your audience, simplify your language, and take responsibility as a speaker to ensure your message is clear. Communication is a shared effort.