Dealing with unrealistic promises from IT vendors: How do you navigate through the maze of expectations?

2 Ask Questions

Engaging with IT vendors means you should never hesitate to ask probing questions. Inquire about the specifics of their offerings, such as the technology stack, compatibility with your existing systems, and support structures in place for post-implementation issues. Request references from other clients who have used the service and seek out independent reviews. By thoroughly questioning the vendor, you can gauge the feasibility of their claims and better understand what they can realistically deliver. This approach helps you sift through the marketing fluff to get a clearer picture of the vendor's capabilities and limitations.

3 Set Benchmarks

To ensure that you're getting what was promised, establish clear benchmarks and performance indicators with your IT vendors. These should be quantifiable, time-bound, and agreed upon before any contracts are signed. Benchmarks serve as a roadmap for the project and provide a basis for evaluating the vendor's performance. They also facilitate open communication about expectations and progress, making it easier to address issues as they arise. Without specific benchmarks, it's challenging to hold vendors accountable for their promises, potentially leading to disappointment and conflict.

4 Foster Partnerships

Building a strong partnership with your IT vendors can lead to better outcomes. Rather than viewing the relationship as purely transactional, work towards a collaborative approach where both parties have a vested interest in the project's success. Encourage transparency and regular communication, which can foster trust and allow for more realistic expectations to be set. When vendors feel like partners, they are more likely to be honest about their capabilities and work diligently to meet your needs. This collaborative mindset can help mitigate the impact of any overpromises by ensuring everyone is working towards the same goals.

5 Manage Risks

Risk management is a critical component when dealing with IT vendors. Identify potential risks associated with the vendor's promises and develop contingency plans. This might involve setting up parallel systems, having backup vendors in mind, or allocating additional time and resources for unexpected challenges. By preparing for the worst-case scenario, you can ensure that your project remains viable even if the vendor fails to deliver on their promises. It's essential to be proactive rather than reactive when it comes to managing risks in IT projects.