Vous avez du mal à aligner les commentaires des clients sur l’orientation de la conception. Comment pouvez-vous garantir une intégration transparente ?
Lorsque les commentaires des clients semblent en contradiction avec votre direction créative, il est crucial de trouver un terrain d’entente. Voici des stratégies pour intégrer les commentaires de manière transparente :
- **Clarifier les objectifs :** Commencez par réitérer les objectifs du projet pour vous assurer que tout le monde est sur la même longueur d’onde.
- **Donnez des exemples :** Montrez comment leurs commentaires se traduisent par des changements de conception, éventuellement avec des visuels.
- **Approche itérative :** Suggérez des modifications et des vérifications incrémentielles pour aligner progressivement l’orientation de la conception.
Comment fusionnez-vous les suggestions des clients avec votre processus créatif ? Partagez votre approche.
Vous avez du mal à aligner les commentaires des clients sur l’orientation de la conception. Comment pouvez-vous garantir une intégration transparente ?
Lorsque les commentaires des clients semblent en contradiction avec votre direction créative, il est crucial de trouver un terrain d’entente. Voici des stratégies pour intégrer les commentaires de manière transparente :
- **Clarifier les objectifs :** Commencez par réitérer les objectifs du projet pour vous assurer que tout le monde est sur la même longueur d’onde.
- **Donnez des exemples :** Montrez comment leurs commentaires se traduisent par des changements de conception, éventuellement avec des visuels.
- **Approche itérative :** Suggérez des modifications et des vérifications incrémentielles pour aligner progressivement l’orientation de la conception.
Comment fusionnez-vous les suggestions des clients avec votre processus créatif ? Partagez votre approche.
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Listen carefully and patiently to a client’s feedback. They may not be entirely without reason, things continuously evolve and change during design process. So even if it’s not exactly in original design direction… there may be a valid reason for that. It’s time to find a middle ground or take a step back and have a flexible iterative process. This is also a time to re-specify goals and note them. Do not hesitate to ask for financial compensation at this point if work demands that or it’s too much rework, a good client would understand that.
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If your Client's feedback isn't aligned to your "Creative Vision" then you're blatantly living in cloud cuckoo land as to what industrial Design is / does. Wind your ego in, listen to what your clients are asking for, and adjust your perspective. Stop indulging yourself - and wake up to the requirements of those paying your bills. Unless you can understand, rationalise and balance your stakeholder inputs and requirements, you're not really problem solving - you're part of the problem.
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When it comes to blending client feedback with your creative process, the first step is to get everyone on the same page about the project’s goals. Show them how their input can fit into the design using visual examples that make it easier to understand. Make changes gradually, with regular check-ins to review progress and tweak things as needed. This way, you can keep your creative vision intact while keeping the client happy, leading to a smoother, more collaborative outcome.
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Things I have found helpful to overcome this struggle is to -1. decode client feedbacks into micro and macro level inputs and 2. Interpret these inputs into visuals 3. Run interim meetings with clients to align their inputs with visual boards. More often than not things do get aligned and on track.
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This may sound counter-intuitive, but when we hit a roadblock, I like to involve the client with some decision making. The designer designs the decision the client makes so they, the designer, is still steering direction but they are also giving the client the satisfaction of being involved.
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I believe the core issue lies in the fact that most clients want the design to personally appeal to them, when in reality, we as designers focus on providing a solution for our client’s client. Once our client understands this basic concept, which is the reason they hired us, we can then align in the creative process and set the project goals. Only by doing so can we align and reach a product that meets the needs of the end user.
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I ensure seamless integration of client feedback by starting every project with a collaborative product brief. This brief defines the market gap through thorough research and outlines the technical, user, and design requirements to address it. The brief is dynamic, evolving as new insights arise during the design process. Client feedback is not a hurdle; it's a tool for refining the product to better fit the market gap. By anchoring feedback to the brief, we maintain focus on the project’s objectives, avoiding detours driven by personal preferences. The brief serves as a North Star, guiding us and keeping the project aligned, while feedback helps revisit and clarify our direction, ensuring both client and designer stay on the same page.
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The designer's ability also consists in knowing how to perceive and interpret the direction that the customer should and would like to take, analyzing their vision and suggesting solutions, elements and aspects also related to the marketing of the product, proposing new ideas that they would not have arrived at and/or finding in these confirmation of what they thought. In short, the perception and analysis of the market cannot be based only on the aesthetic factor, you have to be proactive, design is innovation, culture, diversity, functional solutions to problems related to the use of products, or ideas that are ahead of their time and anticipate what is missing. So not just the formal aspect, which is still important
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I guess that usually happens because of the lack of understanding of what the client wants to say and thinks. Sometimes, they are explaining one thing but have the opposite visuals in their mind, so in your discovery meeting, always ask for visuals of what kind of design, tone, movie, or any related image they want. Listen to their needs unbiased and tell them the limitations as well.
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Not an easy one. Customers would not have add an engine to a chariot to build a car, neither create a keyless mobile as an iPhone. Focus Groups and random tests may give hints to improve products. Some considerations, though: 1) Research may be as important as feedback. Is it a niche to explode? Is the market mature enough? Is data for the research accurate? 2) It is crucial to digest the feedback from the users into reasonable and actionable items. Chaos leads to more chaos. 3) Cualitative is not cuantitative. STICK TO SCIENCE when gathering feedback. How has it been gathered? Make sure questions are relevant and answers are not implicit. 4) Last but not least. Make design directors know from time to time they are not Jony Ive
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