You're facing dissatisfied customers. How can you gather feedback to enhance their experience?
Facing dissatisfied customers is a challenge that can transform into an opportunity to improve your customer experience. By actively listening to their concerns and gathering feedback, you can identify pain points and areas for enhancement. Remember, every piece of feedback is valuable, and your willingness to adapt can turn a negative situation into a positive outcome. So, let's dive into how you can effectively collect feedback from customers who aren't entirely happy with their experience.
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Anastasia ZdoroviakCustomer Experience Strategy & Retention & Growth | VP of CX at Rappi | ex DoorDash
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Kate KompelienA seasoned customer experience executive specializing in CX programs, CX strategy, VOC design, Marketing Research…
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Roberto MADUREIRATransformação Organizacional | Operações | Serviços | CX | Retenção | Fidelização | CRM | Rentabilização | Customer…