To bring harmony to conflicting roles in service operations, prioritize clear communication, define roles and responsibilities, foster collaboration, and establish common goals. Encourage feedback and provide conflict resolution training to help teams work together effectively.

Conflict is an unfortunate but inevitable experience, no matter the workplace. As a manager and leader, you need to be prepared to guide your team through difficult situations. Conflict resolution starts with understanding the people on your team from many different angles before you tackle the issue at hand. 1. Pick the Right Tools 2. Address the Conflict Directly 3. Build Trust With Better Communication 4. Moving Forward With Conflict Resolution By implementing practical solutions and strategies, you can create a harmonious work environment that promotes productivity and collaboration. Remember, conflict is an opportunity for growth and improvement when addressed with empathy, active listening, and a focus on practical solutions.

Clear DOR combined with proper role description, authority/power and adequate tooling to perform is best strategy for the question above. It is not rare to see those 4 base components disconnected.

This situation arises when there is no collaboration between the team and no frequent interaction among themselves and above all there is a lack of communication to the team that organisation goal is paramount. Hence, pls arrange a meeting with a friendly environment to understand the pain of each team or members. Listen carefully and make the team leaders to understand how to collaborate. As a team leader make all understand that you are managing small and important goals which will achieve organisation goal as a whole and it’s collective team effort and responsibility. Make sure teams meet regularly and discuss each other’s issue and encourage them to help each other and celebrate success as a team. Help them implementing technology more

The following will be the strategic strategy to promote harmony: 1. Promote Open Communication: Establish Safe Spaces: To promote open communication, schedule frequent team meetings and one-on-one meetings. Active Listening: Promote empathy, awareness of diverse viewpoints, and active listening & Transparent Communication. 2. Coordinate on Shared Objectives: A common vision Clearly state the team's overall objectives and the ways in which each function contributes to them. Collaborative Goal Setting: To promote ownership and buy-in, involve team members in creating SMART goals with frequent checks. 3. Delegate and Empower: Clearly defined roles and duties: To prevent overlaps and disputes, explicitly define roles and duties.

In these moments of conflict, choose to prioritize and delegate tasks, resume direct communication and make checkpoints to identify whether the listener(s) are understanding, intensify the 1:1 conversation and 90° feedback. Practice listening, because the solution may lie within your own team.

I always seek a pleasant environment in my department, as I believe that respect is essential for everyone's growth. I don't like competitiveness within my team; instead, I always encourage the sharing of knowledge and ideas. In the case of conflicts, it is important to maintain emotional intelligence: to pause, understand, and listen to the parties involved. Only then do I decide what will be done, whether it's just a conversation or even a tougher measure. But I never act impulsively.

When our service team’s clashing we have to promptly step in and realign. United we stand divided we fall is the perfect concept to remember here . Also clear up confusion by setting defined roles, encourage open talk & we should remind everyone that they’re on the same team. When the team pulls together, even the toughest tasks get easier. Best of luck -- ONE TEAM !

As a hospitality trainer I can say that it's all about being a team, firstly if you are in management position you have to be strict when those clashes happen. Secondly it's very important to be compassionate with your team and push them in the right way or clashes will keep coming your way. At the end clashes will always happen wether you are in the worst or the best team, you have to know as a manager to handle it properly and take serious actions to prevent it from happening again.