Be Realistic: Ensure the new timeline reflects a realistic estimate, accounting for all potential risks and complexities. Avoid overpromising, as it could lead to further dissatisfaction if additional delays occur. Highlight Milestones: Provide clear, updated milestones that show progress and a sense of direction. For example: Phase 1 (Development completion) – Expected by [New Date] Phase 2 (Testing and adjustments) – Expected by [New Date] Final delivery – Expected by [New Date]

Managing client expectations during project delays requires transparency and proactive communication. I’d start by informing the client about the delay, explaining the reasons without shifting blame, and emphasizing the steps being taken to address the issue. Providing a revised timeline, backed by realistic milestones, demonstrates control over the situation. Regular updates on progress reassure the client and maintain trust. Additionally, offering interim deliverables or added value, where possible, helps mitigate dissatisfaction. Clear communication and a solution-focused approach ensure the client feels supported despite the delay.