What are the common challenges and pitfalls of assessing quality of hire in RPO?

1 Define QoH criteria

One of the first steps to assess QoH in RPO is to define the criteria and metrics that will be used to evaluate the performance and fit of the new hires. This can be tricky, as different stakeholders may have different perspectives and expectations of what constitutes a quality hire. For example, the hiring manager may focus on the technical skills and competencies of the candidate, while the HR team may look at the cultural fit and retention potential. Therefore, it is important to align the QoH criteria with the business goals and the role requirements, and to communicate them clearly to the RPO provider and the candidates.

2 Collect QoH data

Another challenge of assessing QoH in RPO is to collect and analyze the relevant data that can reflect the outcomes and impacts of the hiring process. This may involve using multiple sources and methods, such as pre-hire assessments, interviews, surveys, feedback, performance reviews, and turnover rates. However, not all data is equally valid and reliable, and some data may be subjective or biased. Therefore, it is essential to use standardized and consistent tools and processes to collect QoH data, and to ensure that the data is accurate, timely, and relevant.

3 Compare QoH benchmarks

A third challenge of assessing QoH in RPO is to compare the results and trends of the QoH data with the established benchmarks and goals. This can help to identify the strengths and weaknesses of the RPO service, and to evaluate the return on investment (ROI) and the value added by the RPO provider. However, comparing QoH benchmarks can be difficult, as there may be variations and fluctuations in the market conditions, the talent pool, and the hiring demand. Therefore, it is important to use realistic and flexible benchmarks that can account for the external and internal factors that may affect QoH.

4 Improve QoH processes

A final challenge of assessing QoH in RPO is to use the insights and feedback from the QoH data and benchmarks to improve the RPO service and the hiring process. This can involve making adjustments and enhancements to the QoH criteria, the data collection methods, the benchmarks, and the communication and collaboration between the RPO provider and the client organization. However, improving QoH processes can be complex and time-consuming, and may require continuous monitoring and evaluation. Therefore, it is important to establish a clear and shared vision and strategy for QoH improvement, and to foster a culture of learning and innovation in the RPO partnership.