Struggling to bridge the gap between IT and business for process automation success?
For seamless process automation, it's crucial to foster collaboration between IT and business teams. Here's how you can create synergy:
How do you bridge the gap between IT and business in your organization?
Struggling to bridge the gap between IT and business for process automation success?
For seamless process automation, it's crucial to foster collaboration between IT and business teams. Here's how you can create synergy:
How do you bridge the gap between IT and business in your organization?
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Think of it like two people rowing a boat but in opposite directions—it won’t go anywhere! IT and business need to work together to make automation a success. 1. Set Clear Goals: Make sure everyone knows what you’re trying to achieve. 2. Simple Communication: Use easy language so both teams understand each other. 3. Pick the Right Tools: Choose tools that both IT and business can use easily. 4. Measure Progress: Keep checking if things are working as planned. 5. Work as a Team: Build trust and encourage teamwork. When IT and business row together, your automation goals become easier to reach!
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From more than a decade of experience helping customers do this and doing it in my own, the best ideas I have come across so far for this is: 1) You are not alone in struggles with this 2) Find your team's or company's Northstar metric (You can google this. An example one I like is 'Booked Nights' for AirBnB) 3) Find bottlenecks in your organisation that prevents you from making a positive impact to your northstar metric or is hurting it. Order them by impact. 4) If you get to 3 to completion, you probably find that most people are already aligned. 5) For the people who are still struggling, look at whether they are specialists with very narrow glasses on and see if you can give them opportunity for cross-functional work and learning.
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To bridge the gap between IT and business for process automation, it’s crucial to foster collaboration and open communication. Both teams should be involved from the start, aligning on shared goals and understanding each other's needs. IT can help translate business requirements into technical solutions, while business teams can provide insights into practical outcomes. Starting with a small pilot project can build trust and demonstrate the benefits. Having advocates in both IT and business ensures continuous support. With regular feedback, realistic timelines, and a focus on learning together, both sides can work towards successful automation that truly benefits the business.
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Bridging the gap between IT and business is such an important topic! From my experience, one of the most effective ways to create synergy is by incorporating tools and frameworks that facilitate real-time collaboration. For example, using centralized dashboards or low-code automation platforms can help both teams visualize the end-to-end process and identify bottlenecks together. Additionally, encouraging a shared language between IT and business teams—whether through training sessions or workshops—goes a long way in reducing misunderstandings and ensuring alignment. Lastly, rapid prototyping can be a game-changer. It allows both sides to see tangible progress quickly, which keeps momentum high and builds mutual trust.
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If you are struggling to bridge the gap between IT and business for process automation, there are some quite simple steps you can take to bring both parties into alignment. Start with taking a step back from diving immediately into automation a process. Ask the question - why? Think about the long term perspective and customer journey. Are you automating a process that perhaps doesn't need to be automated? Are you automating a process that ought to go through a lean process mapping exercise beforehand? Some of these questions are quite fun to answer and typically involve bringing multiple business units together into a design-thinking or lean-process mapping session. Make it a collaborative effort between multiple teams.
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