RPA struggles with a complex customer query. How will you salvage the customer experience?
Encountering a complex query that stumps your Robotic Process Automation (RPA) can test your customer service resolve. To navigate this challenge:
How do you enhance customer experience when technology falls short?
RPA struggles with a complex customer query. How will you salvage the customer experience?
Encountering a complex query that stumps your Robotic Process Automation (RPA) can test your customer service resolve. To navigate this challenge:
How do you enhance customer experience when technology falls short?
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Technology isn’t perfect, and how you handle its shortcomings can 'make or break' the customer experience. A key addition to this approach might be implementing a seamless handoff system between RPA and human agents. Ensuring that all relevant context from the RPA interaction is passed along can save customers from the frustration of repeating themselves.
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Using Ge-AI (AI Agents) to handle such situations will certainly helps. The user can interact with the agent in step by step manner and also ask more questions to get clarifications till s/he is satisfied
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