How do you evaluate and benchmark your BPR results against best practices and industry standards?

1 Define your BPR goals and metrics

The first step is to clearly define your BPR goals and metrics. What are the specific outcomes and benefits you want to achieve from your BPR project? How will you measure them quantitatively and qualitatively? For example, you may want to reduce cycle time, increase throughput, eliminate waste, enhance customer experience, or boost innovation. You should also identify the key performance indicators (KPIs) that reflect your BPR goals and metrics, such as process efficiency, quality, cost, customer satisfaction, or revenue. These KPIs will help you track and evaluate your BPR progress and results.

2 Collect and analyze your BPR data

The second step is to collect and analyze your BPR data. You need to gather relevant and reliable data from your current and redesigned processes, such as process maps, workflows, inputs, outputs, resources, roles, tasks, activities, time, cost, quality, errors, defects, customer feedback, or benchmarking data. You should also use appropriate tools and methods to analyze your BPR data, such as process modeling, simulation, optimization, statistical analysis, root cause analysis, or gap analysis. These tools and methods will help you identify the strengths and weaknesses of your current and redesigned processes, as well as the opportunities and risks for improvement.

3 Compare your BPR results with best practices and industry standards

The third step is to compare your BPR results with best practices and industry standards. You need to find and select relevant and credible sources of best practices and industry standards in your domain, such as industry reports, publications, case studies, surveys, awards, or benchmarks. You should also use appropriate criteria and methods to compare your BPR results with best practices and industry standards, such as performance levels, quality standards, best practices frameworks, or benchmarking models. These criteria and methods will help you assess how well your BPR results match or exceed the expectations and requirements of your customers, stakeholders, and competitors.

4 Implement and monitor your BPR improvements

The fourth step is to implement and monitor your BPR improvements. You need to plan and execute the necessary actions and changes to implement your redesigned processes, such as training, communication, documentation, testing, or transition. You should also use appropriate tools and methods to monitor your BPR improvements, such as dashboards, reports, audits, reviews, or feedback. These tools and methods will help you measure and evaluate the impact and effectiveness of your BPR improvements, as well as identify and resolve any issues or challenges that may arise.