Balancing IT and non-tech expectations in ERP projects: Are you prepared to bridge the communication gap?
Balancing IT and non-tech expectations in ERP (Enterprise Resource Planning) projects is crucial for success. Here's how you can bridge the communication gap:
How have you managed communication gaps in your projects? Share your experiences.
Balancing IT and non-tech expectations in ERP projects: Are you prepared to bridge the communication gap?
Balancing IT and non-tech expectations in ERP (Enterprise Resource Planning) projects is crucial for success. Here's how you can bridge the communication gap:
How have you managed communication gaps in your projects? Share your experiences.
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A Business Analyst plays a crucial role in bridging the gap between technical and non-technical communication within IT. Initially, it is essential to understand the business needs and the current process flow. Conduct a gap analysis to identify differences between the current state and the desired future state. Ask pertinent questions to gather necessary information. Simplify technical concepts using examples and flowcharts. When dealing with data, use graphical representations and data flow diagrams to aid understanding. Communicate effectively using real-time examples.
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Balancing IT and non-tech expectations in ERP projects can feel like translating a foreign language. IT professionals focus on technical specs, while non-tech stakeholders care about results. As a consultant, I bridge this gap by simplifying complex tech terms, aligning both sides on goals and keeping communication open. For instance, during a project with a retail client, I made sure the IT team understood user-friendly interfaces, while non-tech stakeholders grasped system capabilities. Effective communication ensures everyone moves toward the same goal.
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Considering EPR project planning phase has been done and it is going towards implementation. 1-Orientation to process owners and executors to be carry out. 2-Let them understand as technology is here to integrate people with processes, and not to dis-integrate. 3-Make sure they understand as how gaps be filled to improve each process they own. 4-The communication channel should have no disruption. Understanding process owners and executors language is important. 5-Keeping their concerns/input on adopting new things, by ensuring practical trainings. It is about balancing the momentum during the course of transformation.
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Bridging the communication gap between IT and non-tech teams in ERP projects requires proactive effort and understanding. Start by identifying shared goals and ensuring both teams understand how their contributions impact project success. Use simple language to explain technical concepts and avoid alienating non-tech stakeholders with jargon. Regular check-ins help keep everyone aligned, address concerns, and maintain transparency. Encourage feedback through structured sessions and anonymous channels to give all team members a voice. Assign a liaison or translator who understands both perspectives to mediate discussions. Provide context on decisions to build trust and reduce resistance.
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