Corporate Information

We're here to help if you need it -- for the fastest answer to your questions, we encourage you to reach out to our customer service. Visit the Help Center for more info or contact us. Alternatively, you can email customer support via support-de@cs.netflix.com. Please do not send account passwords or payment information.

If you have a request for a TV show or movie, see Request TV shows or movies.

Contractual partner and point of contact for Netflix members:

Provider of the Netflix service and editorial responsibility for the audiovisual content:

Supervisory authority: Dutch Media Authority

Netflix is a member of the Freiwillige Selbstkontrolle Multimedia-Diensteanbieter (FSM). Questions or complaints about a title or its age classification either can be filed with the FSM Complaints Office or you can email us directly through jugendschutzbeauftragter@netflix.com. Only emails related to youth protection will be answered. For all other questions please use the above mentioned contact information.

Data Controllers:

The following Netflix entities act as joint controllers:

We are required by law to provide an electronic link to the ODR Platform, which is available at ec.europa.eu/consumers/odr. However, Netflix will not participate in an alternative dispute procedure before a consumer arbitration board and does not have a legal obligation to do so.