Simon Mowlam
It's a good app for keeping up to date with your children, but a poor UX keeps it from being great. For example, adding an observation requires the user to go to the child page>more>journey>new observation, as this is a primary use of the app it should be a single button press from the child page (maybe with a floating action button)
Famly ApS
December 2, 2024
Hi Simon, thanks for your feedback 😊 I completely understand how simplifying steps like adding an observation could make a big difference. If you have any ideas, we’d love for you to share them on our public roadmap –https://roadmap.famly.co/tabs/1-gathering-insights – it’s the best way to help shape future updates! Best, Maria from Famly
Oksana Barabash
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Overall, the app is easy and does it's job - I am a parent and I see all necessary updates on my child immediately. But there's too many pages you've got to click to make the message marked as read. Obviously, I don't want to turn off notifications, but if I receive anything as a message, it will still be unread in notifications until I go there and read it again. So if I don't click on every folder I will keep seeing the notification on my home screen.
Famly ApS
December 2, 2024
Hi Oksana, thanks for your feedback! 😊 We’ll share your thoughts with our product team to explore ways to improve notifications and marking messages as read. Best, Maria from Famly
Lloyd Oates
Option to turn off auto payments is not there. Notifications of auto payments is given as a message, directs you to balance to turn off auto payment. Nothing to change when there. Option to deactivate payment method is but that then locks you out the account. The android version of this app gives me notifications sometimes 20 mins later than the ios version
5 people found this review helpful
Famly ApS
September 6, 2024
Hi Lloyd, I'm sorry to hear you're experiencing issues when using Famly. May I ask you to please reach out to our support team at support@famly.co? They will be able to take a closer look at the issues you're describing and experiencing. Thank you so much for your patience, Maria from Famly