michael lohse
Kudos for the latest update (not). Once again you have outdone yourselves and lost the login information. Just annoying to have to dig up the login information, when one knows it could have been avoided. And BTW why switch to browser to log in? Ought to be more secure to have the functionality in the app. As far as the app content is concerned. Nothing outstanding, does the job. Which would be Three stars. See if they managed to screw that up with the update once logged in again.
2 people found this review helpful
Geoff Deacon
The app has historically been very good but has recently started glitching. Since doing the recent update it frequently refreshes and brings you either back to the top stories if you are browsing, or back to the top of the article if you are in the middle of reading one. It is incredibly annoying and I'll have to delete the app if it's not fixed soon
2 people found this review helpful
The Globe and Mail Inc.
November 21, 2024
We appreciate you bringing this issue to our attention. We have addressed this issue and it will be corrected in our upcoming release.
Loren Pearson
Abysmal support. Can log in on a laptop but never mobile. Sometimes it looks like it will connect but it isn't. They have something going on with releasing active accounts which I suspect is the problem - if you are logged in elsewhere they do not kill that login and restart with the new device. I get why single login makes sense, but you have to set it up right! Months of being locked out of mobile. Frustrating, and I am writing this after another purge and cache clear and app reinstall.
6 people found this review helpful
The Globe and Mail Inc.
October 24, 2024
Hi Loren. We apologize for this issue you are having. Can you please contact our customer care team and they can assist in getting you logged in. 1-800-387-5400. Thank you.