Bing Pros Frequently Asked Questions

Effective September 4, 2024, Bing Pros will be officially discontinued. 

September 3, 2024, will be the last day to access your Bing Pros inbox. Make sure to copy any relevant information you might need before this date. 

You will lose access to your inbox on September 4, 2024, and all conversations will be deleted. You're free to continue working with any service providers you have connected with on Bing Pros outside the platform. Save any relevant information you might need before losing account access.  

Yes, you must have a Microsoft Account (MSA) to use the Bing Pros platform or create one to join. Create account or sign in.

Browse Business Profiles: You can visit the Bing Pros platform and browse through profiles of different service providers. These profiles include information about the type of services they offer, their expertise, experience, customer reviews, and possibly even photos of their previous work. 

Message Businesses: If you find a service provider that seems suitable for your needs, you can initiate communication by sending them a message.  

Book the Project: Once you and a service provider have discussed and agreed upon the project details, you can proceed to book the project directly with the chosen service provider. This might involve confirming the project's scope, setting a date and time for the work, and agreeing on the terms of the service. 

Completion and Reviews: After the project is completed, you can provide reviews and feedback about the service provider's performance. This information can be valuable for other users who are considering hiring the same service provider in the future. 

Typically, service providers should reply within 1 – 2 business days.   

You can choose to send your request to multiple service providers.  If your initial service provider doesn’t respond, and you have chosen to send it to other providers, we’ll send the request out to comparable service providers to help get you what you are looking for. 

You have the option to cancel the request within your account. 

Please send an email to bingpros-support@bing.com to request assistance with deleting a review.

From your Inbox tab you can use the drop-down menu located in the upper right-hand corner of the page to report a conversation as SPAM, report a conversation in general, or close the conversation. 

There are two options available to you. From the bottom right-hand corner of your page there is a feedback feature button. Or from the drop-down menu in the upper right-hand corner of your page there is a report a concern button. You can submit your concern from the feedback feature or the report a concern feature. 

The business owner must undergo a background check if their business provides in-person services; however, not all employees are subject to this requirement. For online services, background checks are optional, not mandatory.  

To recover your password, please go to the Microsoft account Sign In page and click Can’t access your account. 

Support is available for customers that have a Bing Pros account.  To reach our Support Team, please send an email to bingpros-support@bing.com.  

Effective September 4, 2024, Bing Pros will be officially discontinued. 

September 3, 2024, will be the last day to access your Bing Pros account. Make sure to copy any relevant information you might need before this date. 

Effective immediately (as of August 6, 2024), new leads will no longer be able to contact you on Bing Pros. You're free to wrap up any conversations with existing clients. 

You're free to continue working with these customers off the platform. We recommend saving contact information for any connections you have made. 

Using Bing Pros service will provide you with visibility in front of millions of Bing end users looking for someone with your skills and expertise. If potential customers find you a good match for what they are looking for, they may send you a summary of their project in a chat message. Accept and respond to jobs you’re interested in, or simply decline. You won’t be charged until you accept, to message them back.  

Bing Pros currently supports a limited number of services, but the list will continue to grow! The current services supported are: 

Graphic Design                                             Mobile App Development                        Singing

Virtual Assistance Services                            E-commerce Services                               Guitar

Web Development                                        UX/UI Design                                            Piano

Translation Services                                       Voice-over Acting                                     Violin 

SEO services                                                   Illustration Services                                  Saxophone 

Travel Planners                                               3d Modeling & Animation                       Cello 

Bookkeeping                                                  Fashion Design                                         Trumpet 

Business Consulting                                       Social Media Management                       Ukulele

IT Support                                                      Proofreading                                             Test Prep

Employment Services                                     Photography                                             Science

Digital Marketing                                           PR Consultant                                           English

Career Counseling                                         Cybersecurity Services                               Math

Interior Design                                               Data Analyst                                              Acting

Health & Lifestyle                                          Book Publishing                                         French

Software Development                                  Project Management                                 Spanish

Video & Audio                                               Blockchain Services                                   English (ESL)

Visual Event Planning                                     CAD Design                                               ASL

Life Coach                                                      Market Research Services                          Painting & Art

Content Writing                                             Computer Skills                                         Stitch Art

Data Management                                         AI & Machine Learning Development      Moving Services

Personal Training                                           Pet Sitting                                                  Dog Walking

Plumbing                                                       Electrical Service                                        Locksmith

Roofing                                                          Window Service                                         Painting Services

Carpentry                                                       Flooring                                                     HVAC

Gutter Services                                              Remodeling                                                Tree Services

Door Services                                                Lawn Mowing                                             Carpet Cleaning

House Cleaning

Yes.  You can add additional services from your Services tab. You can add and remove services at any time.  

Please go to www.bing.com/pros/onboarding, input your information and sign up/sign in with a Microsoft Account (MSA). 

In order to sign up with Bing Pros, you'll need to create or sign in with an MSA account. This comes with a ton of benefits to protect you and your business. You can learn more about it here: Microsoft Services Agreement. 

There is no fee to create an account on Bing Pros. 

Once you are signed in, you'll have the option under Manage to edit your listing. Most of your information will be pre-filled, though we recommend checking for accuracy prior to submitting your listing on Bing Pros.  

You can edit the following within your Bing Pros listing: 

• Business Information

  • Business Image

  • Business Name

  • Phone Number

  • Website

  • Hours of Operation

  • Average Response Time

  • Years in Business

  • Total Number of Employees

  • Tags

  • Languages Spoken

  • Social Media Links

• About Section

• Photo Gallery

• Hide your profile when you don’t want to be listed

To sign up for SMS notifications, go to your Settings tab, select Enable SMS Notifications, agree to the Privacy Notice, and enter in your mobile number. 

 You can add project sample photos to your Gallery. Select the Edit hyperlink near Gallery and upload your photos. You can upload up to 10 images as a .jpg or .png (max 8MB).

To add a description for a specific service that you offer, go to the Services tab, select the Edit hyperlink in the service you wish to update and add your description. 

For each service you offer you can add a base price. Under the Services tab, select the Edit hyperlink in the service you wish to set a base price for and add your base price per hour, per visit, or per project. Currently, you can only offer one type of base price per service you offer. In addition, you can add details around these base prices and more below the base price amount.  

Pros that offer in person services need a background check for the business owner because they are responsible for their business and any employees of their business. A background check helps to verify the identity, criminal history, and trustworthiness of the business owner. It also helps to protect the customers from potential fraud, theft, or harm.  

In person services are any services that require the business owner or their employees to physically interact with the customers at their location.  

Only the business owner of the Bing Pros account needs a background check, not all employees.   

To get a background check, please log in to your Bing Pros account and click on “Get Started” on your Dashboard.  The background checks are provided by Yardstik. The background check may take several days to process.  Once approved, you can start listing in person services on your profile. 

Address History and Social Security Number (SSN) Trace 

Social Security Trace identifies names (including AKA’s and alias) and address history (7 years) using the provided social security number and name to check against public record databases. Addresses and names identified may broaden the scope of the criminal records searches if additional jurisdictions are identified. SSN trace does not match an individual with an SSN number but verifies the SSN was issued by the Social Security Administration (SSA) and that SSN is not on the Death Master file. 

National Criminal Database Search 

Multi-jurisdictional search of proprietary databases including all 50 states, tribal nations and US territories for state, county, and corrections records where a candidate may have been involved. Felony and misdemeanor convictions and pending cases require further validation at the state or county level per FCRA requirements. Selection of databases checked include Department of Corrections, County Courts, Administrative Offices of the Court, Department of Public Safety, County arrest and warrant data and registries. Names searched include any other last names, AKAs, or aliases for the last 7 years.  

National Sex Offender Registry Search  

Multi-jurisdictional search of 50 state sex offender registries, including District of Columbia, tribal territories, Guam, and Puerto Rico. Records identified are verified by individual county/state searches. Names searched include any other last names, AKAs, or aliases for 7 years. 

County Criminal Check (current address) 

County criminal search for the county of residence that is conducted first by an automated process in conjunction with databases where available. For those counties that do not have automated records, a professional researcher or county clerk will conduct the search. Whether automated or done at the county courthouse, researchers will report all felony and misdemeanor convictions and pending records that the court has available. The search includes jurisdiction of resident and any other counties identified in the national search if records were located per FCRA requirements.  

Global Watch List Verification 

Checks US and International databases in search of foreign nationals and high-level criminal data provided by US Government and partner countries to comply with the USA Patriot Act. Search includes the Office of Foreign Asset Control (OFAC), the list of the Specially Designated Nationals (SDN), and other terrorist and fraud lists maintained by the United States and other countries. This check is looking for individuals, groups, or companies with significant records on global official sanctions, embargo lists, traffickers, and terrorists’ lists. Names and AKAs identified will all be searched for the last 7 years.  

You can mark a message as spam to close the conversation and archive it, or report it via the “report” button if you find the message offensive or harmful, in which case, the conversation will close and the thread will ne removed. 

Use the feedback feature located in the lower right-hand corner of the page to send feedback or click on report a concern if there is an issue.  There is also the option to report a concern in the drop-down menu located in the upper right-hand corner of the page. 

No. The service is only available in the United States at the moment, and international phone numbers are not supported. 

You can delete your profile from your Account Settings. 

• Login

• Go to your account settings

• Select Deactivate account

• Confirm

This will permanently delete the profile from Bing Pros. 

As a thank you for joining Bing Pros early, we have awarded service providers with free leads. This will allow service providers to become familiar and comfortable with how Bing Pros leads work, while the promotion lasts. 

No. Free leads can only be used for the purpose of accepting new leads on Bing Pros. They are not transferable, refundable, and cannot be redeemed for real money. 

Free leads may expire at any time and for any reason, without notice, at Microsoft’s sole discretion.   

Please reach out to our Support Team at bingpros-support@bing.com. 

Currently, leads are not refundable.  We understand that not every lead works out.  This is why we have made the lead price with that in mind.  If you feel that there’s an extenuating circumstance, you can contact our Support Team at bingpros-support@bing.com. However, free leads are not available for a refund. 

The leads will be visible in the Inbox in your account. Each lead might include details such as the type of service requested and any other relevant information. Once you accept the lead, you can message the individual or if provided by the potential consumer, call their phone number. 

You can accept the lead - pay for it and communicate with the potential client (please note, this does not guarantee they will hire you but gives you the potential to get hired).

You can decline the lead - not pay for it and not communicate with the potential customer.

Please note, if you do not accept or decline a lead, it will eventually expire.  Therefore, you will not be able to communicate with the potential customer and this could lead to a poor experience for them. 

To recover your password, please go to the Microsoft account Sign In page and select Can’t access your account. 

Support is available for customers that have a Bing Pros account.  To reach our Support Team, please send an email to bingpros-support@bing.com.