ROGER365.io

𝐖𝐢𝐞 𝐞𝐫 𝐧𝐨𝐠 𝐦𝐞𝐞𝐫 𝐨𝐩 𝐡𝐞𝐭 𝐩𝐫𝐨𝐠𝐫𝐚𝐦𝐦𝐚 𝐬𝐭𝐚𝐚𝐭 𝐭𝐢𝐣𝐝𝐞𝐧𝐬 𝐆𝐚𝐦𝐦𝐚𝐯𝐞𝐫𝐬𝐞 𝟐𝟎𝟐𝟓?📢 Maak alvast kennis met de sprekers die naast de Gamma experts het podium zullen betreden!🎤 • Gerben Hoogwerff Kroon van ROGER365.io | Microsoft Certified Contact Center for Teams komt vertellen over het belang van customer experience en kansen voor groei met AI!💎 • Richard Marijs van Odido Nederland neemt ons mee in wat er nodig is op het gebied van netwerken om klaar te zijn voor de toekomst!🚀 • Lienke S. van Odido Nederland zal alles met betrekking tot Teams Phone Mobile vertellen!📲 Mis het niet en meld je aan!👇 https://bit.ly/4frXNrx #GoodTogether #Gammaverse #Partners #Teams

The Microsoft Queues app has landed – and it offers a new queuing capability for incoming calls in Teams. That’s nice. But what about your customers who prefer WhatsApp, SMS, or other channels? For this, you need something rather different: hybrid queues. ROGER365.io’s Omnichannel Contact Center for Teams allows you to place all incoming customer contact into a single, hybrid queue. This means that all channels get the same treatment, and the same level of service. Your agents aren’t limited by having to switch between environments, you gain full visibility, and it’s easier to manage. Learn more about how ROGER365.io can help you handle customer queries – no matter how they choose to get in touch. Read the blog: https://lnkd.in/ebYs4J6H

How can you gain control over customer experiences within a Teams Contact Center? By uplifting Teams’ native capabilities with this Microsoft-certified solution, you can create a made-to-fit customer service environment within the Teams client. Your agents can use a wide range of tools and automations to drive rapid query resolutions, faster response times, and better outcomes. Customizability is a key feature, with the ability to create your own call flows, sophisticated menus, and a range of queues. Advanced routing allows you to ensure callers get connected to the right person, first time. And Supervisors have a full range of tools, insights, and reporting – so you can take action at just the right moment. It has never been easier to gain control over customer experiences with a Teams Contact Center. Learn more in this blog: https://lnkd.in/ex2RwEFv

Want to use productivity-boosting #AI tooling to handle customer calls in Teams? Customer queries are a fact of life – but it makes sense to streamline these processes and make them as efficient as possible. With the Enterprise Omnichannel Contact Center for #Teams from ROGER365.io, you can serve customers with a wide variety of channels, including self-service options like intelligent chatbots and other AI-powered resources. Each interaction is infused with knowledge from your CRM – fully integrated into the Teams client, and immediately visible when you pick up a call or chat. Everything is in one, fully-integrated system – so you gain greater control and visibility over your customer service provision. And this makes it easier to fine-tune and improve customer experiences. Watch this short video to see how easy it can be to handle #omnichannel customer contact with ROGER365.io: https://lnkd.in/eCvXr_cH

Live in action: ClarifyGo Teams Call recording & ROGER365.io Discover how ROGER365.io integrates effortlessly with ClarifyGo, the Teams Certified Compliancy Recording solution from Oak Innovation Limited. In this video, we showcase how you can access and manage your Microsoft Teams call recordings directly within the native ROGER365.io app for Microsoft Teams. See the power of streamlined workflows and enhanced collaboration as we demonstrate the ease of retrieving, reviewing, and organizing recordings—all without leaving the Microsoft Teams environment. Whether you're ensuring compliance, tracking important conversations, or optimizing team productivity, this integration takes your Microsoft Teams experience to the next level. See our integration in action: https://lnkd.in/e6g4Y2NW 🔗 Learn more about ROGER365.io: www.roger365.io 🔗 Explore ClarifyGo by Oak Innovations: www.oakinnovate.com #teams #contactcenter #compliancyrecording #ai #callrecording #voicerecording

🚀 𝐀𝐚𝐧𝐤𝐨𝐧𝐝𝐢𝐠𝐢𝐧𝐠: 𝐌𝐢𝐣𝐧 𝐄𝐞𝐫𝐬𝐭𝐞 𝐖𝐞𝐛𝐢𝐧𝐚𝐫! 🚀 Op 𝟭𝟰 𝗷𝗮𝗻𝘂𝗮𝗿𝗶 𝟮𝟬𝟮𝟱 geef ik mijn allereerste webinar met als onderwerp: 𝗛𝗼𝗲 𝘄𝗶𝗻 𝗷𝗲 𝗮𝗹𝘀 𝗞𝗖𝗖 𝗶𝗻 𝟮𝟬𝟮𝟱? 🎉 Ik vind het ontzettend spannend, maar vooral ook heel gaaf dat ik dit mag doen! Tijdens het Webinar deel ik samen met mijn gast Fabien van 't Woudt van ROGER365.io waardevolle inzichten en strategieën om als Klant Contact Centrum (KCC) succesvol te zijn in 2025. Ik kan zeker nog wel wat Webinar tips en tricks gebruiken. Wat zijn bijvoorbeeld de do's en don'ts? Voel je vrij om mij te voorzien van tips en tricks in de comments! Stel gerust ook je vragen die ik kan behandelen tijdens dit (of in een volgend) Webinar. Maar nog belangrijker: ✒️ 𝕊𝕔𝕙𝕣𝕚𝕛𝕗 𝕛𝕖 𝕧𝕠𝕠𝕣𝕒𝕝 𝕚𝕟! ✒️ Datum: 14 januari 2025 Tijd: 11.30 uur Duur: 30 minuten Locatie: Online Ik kijk ernaar uit om jullie daar te zien en samen te leren! 📅✨ #webinar #KCC #klantcontact #2025 #tipsentricks https://lnkd.in/eEYj-2EK

How can an organization handle customer contact in an agile and professional way? The new Microsoft Queues app adds some interesting features to Teams. But what’s missing - and does it make a critical difference to your organization? Good to know: ✅ Queues adds basic queuing for incoming voice calls, and it allows team members to collaborate via chats or calls. ✅ It also gives some visibility over real-time queue metrics, and each agent can view their own call history for a limited period. However, it misses out on some really crucial tooling that organizations need to serve customers effectively. There’s currently no integrated CRM, and a lack of historical reporting or cradle-to-grave history makes it hard to keep track of each point of contact. And customizability is limited, so you have little control over customer experiences or the ability to integrate workflows. So, if you’re looking for a Teams-native solution that can integrate with your business and the Microsoft 365 ecosystem, then ROGER365.io has a solution that meets your needs. From moderate call volumes to large-scale omnichannel contact – you can do it all in Teams with ROGER365.io. Learn more here: https://lnkd.in/edM5zhWv

Want to offer professional customer service, all within Teams? Yes – it’s possible! As you can see in this video – you just need to empower Teams with some additional capabilities. This is exactly what the Professional Teams Contact Center does. It’s a Teams-native app, so everything is at your fingertips. And it’s all in Teams. The big difference, however, is that you get all the professional #contactcenter tooling you would expect from a ‘traditional’ professional contact center solution – without needing to leave the #Teams client. This architecture is highly secure, very reliable, and it can be much more cost-effective too. Learn more about the ROGER365.io Professional Contact Center here: https://lnkd.in/ejaE5bUk

Access4: 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗧𝗲𝗮𝗺𝘀 𝗶𝗻𝘁𝗼 𝗮 𝗣𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗢𝗺𝗻𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 Access4 and ROGER365.io are dedicated to revolutionizing customer engagement by transforming Microsoft Teams into a comprehensive omnichannel contact center solution. Together, we empower businesses to centralize all communications—from voice calls and web chats to social media interactions—within the familiar Teams environment. Key Features of ROGER365.io: • Omnichannel Communication: Effortlessly manage customer interactions across multiple channels, including Webchat, WhatsApp, Facebook, SMS, email, and more all from within Microsoft Teams. • AI-Powered Solutions: Boost customer service with AI-driven features such as automated responses, decision-making tools, translation capabilities, and more, ensuring quick and efficient support. • Insights & Analytics: Access real-time reporting and analytics to gain valuable insights that help optimize team performance and enhance customer satisfaction. Stay tuned for more exciting updates!

What can the Microsoft Queues app do for your organization? Well, quite simply it’s designed to facilitate collaborative call handling within a tight-knit group of colleagues. It combines voice call queues with Teams built-in collaborative functionality, like chats and calls. This means that you might be disappointed if you’re expecting anything close to a professional #callcenter or #contactcenter functionality. However, it does have an interesting range of possible applications. For example, if your organization wants to support small volumes of complex queries, or if you have a small business where you might receive more than one call at a time. The only problem is that it can’t offer the kind of tools needed to provide really good customer service. Things like CRM integrations, automated workflows, or AI tools – these are missing from Queues. The best way to get these (and more) is from our selection of Microsoft-certified solutions. These range from the Attendant Console to a full Omnichannel #Teams Contact Center. See what each of these can provide with this overview: https://lnkd.in/edM5zhWv