Virtual Administration Ltd

When a potential new enquiry decides to go elsewhere, do you ask them why? Would you like to know what might be putting them off? Is it the range of skills and experience you offer? Is it cost? Is it distance, they’ve found someone nearer to them? Can you look at your new enquiries over a period of 6 months and be confident of the reasons why these people chose another provider?

How does a potential client perceive your service before they say yes, to come on board? Is it your reputation, someone has already spoken highly of you and your services? Is it through your website? Or a presentation you did at an event or a webinar?

What are your top 5 values for your company? How would you define them in detail?

Do you know who you’re being compared to when a solicitor is looking for a case manager in a particular area? Do you know who your direct competitors are? Would you like to find out what your competitors charge in view of you putting up your prices later in the year?

Communication – how many times have you thought you’ve said something or mentioned something to another person, but it hasn’t actually happened. You’ve been so busy, spinning too many plates and an important message hasn’t been passed on. What do you do? Take responsibility yourself? Be annoyed and blame someone else? Or let it slide, it’s not worth blowing a gasket over!

Independent Physiotherapists - ask Tracey for some help. You're loving the work you do but are starting to feel truly overwhelmed? You never say no to more clients from your regular case managers? Taking on more associates to help with the case load but realise the day to day management eats into your precious time. Not keeping on top of your reports and your monthly invoices. I know we can help you get back to feeling more in control and less frazzled!

Do you use DocuSign or MachForms? Are you looking for a digital option for getting your terms and conditions and consent forms signed and returned? There is a monthly cost to these online solutions but It's definitely worth it

"Are you drowning in emails? Need some help checking your emails daily while in meetings and seeing clients? Give Tracey a call on 07939 935755 to see how we can help"

Be brave and bold – make those burning ambitions happen. I attended a Women in Leadership course through Nottingham Trent University last year, I know want to do more and continue my own learning. What do you want to do this year?

Case Managers going CQC Registered: There is so much information on the CQC’s website about medicines management for adult social care. From controlled drugs, covert administration through to enteral feeding and handling sharps.