*Job Opportunity* UN1T is currently seeking an exceptional individual to join us as the Studio Manager for one of our new prominent franchises located in London. We are looking for a dynamic leader who will drive operational excellence and sales, foster a positive team culture, and uphold the highest standards of customer service.
You will be at the forefront of the business' growth and will take the lead on all membership sales and managing the sales team - from lead to membership conversion. You will be responsible for maintaining the standard of excellence in the studio. This role also leads the day-to-day management of the studio, social media, member care, as well as leading the coaching team.
Responsibilities:
• Provide strategic leadership, overseeing all aspects, including sales, marketing, finance, staffing, and member services.
• Develop and implement business strategies to achieve revenue goals, increase membership sales, and drive profitability.
• Manage and motivate a team of staff members, including trainers, front-of-house representatives, and maintenance personnel.
• Develop and maintain strong relationships with current and prospective members, addressing their needs, providing exceptional customer service, and ensuring high levels of member satisfaction.
• Monitor and analyse key performance indicators and financial metrics to make data-driven decisions and identify areas for improvement and growth.
• Lead marketing initiatives, increase brand awareness, and attract new members through various channels, such as social media, community outreach and partnerships.
• Ensure the gym's facilities, equipment, and amenities are well-maintained, clean, and safe for all, coordinating maintenance and repairs as needed.
• Stay informed about industry trends, new fitness programs, and emerging technologies to enhance the gym's offerings and maintain a competitive edge.
• Develop and implement policies and procedures to ensure compliance with relevant regulations, health and safety standards, and best practices.
The Person:
• Proven experience in a management role within the fitness or wellness industry, with a track record of achieving business objectives and driving growth.
• Strong leadership skills
• Excellent business acumen
• Exceptional communication and interpersonal skills.
• Solid understanding of fitness industry trends, member needs, and customer service best practices.
• Demonstrated marketing and sales expertise
• Proficiency in using software systems for managing member databases, scheduling, and financial reporting.
• Strong organisational and problem-solving skills, with the ability to manage multiple priorities effectively.
• First Aid certification and knowledge of health and safety standards within a fitness facility.
If you are keen to be considered please email your CV to hq@un1t.com. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.