Contact Center AI: How Fewer Human Agents Can Result in Greater All-Round Performance 🎧 Ready to seriously reduce contact center headcount without compromising the customer communication experience? To date, Interactive Voice Response (IVR) has shared the load with human agents but has been constrained by basic levels of functionality confined to queueing or, at best, re-routing calls. Read more 👉 https://lnkd.in/ekb9mZUG #contactcentre #artificialintelligence #ucnews
About us
UC Today is the leading online publication for Unified Communications & Collaboration technology news. Our mission is to be the definitive guide for the business communications marketplace. To achieve that goal, we deliver content that’s second-to-none. Everything we write and say is tailor-made to answer the hottest questions in the industry, while simultaneously sparking new debates and discussion. Things change pretty fast around here, so our team scour the marketplace for the latest updates, so you don’t have to. Whether you’re looking for objective views on the latest news, or topical discussions on the latest trends impacting the industry, you can find it all here.
- Website
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https://www.uctoday.com
External link for UC Today
- Industry
- Internet Publishing
- Company size
- 11-50 employees
- Headquarters
- Manchester
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Unified Communications, Telecoms, VoIP, UCaaS, Team Collaboration, News, Reviews, Cloud, Business, Content Marketing, Social Media, Cloud Communications, Collaboration, Digital Transformation, Online Publishing, News, Video Conferencing, IoT, Advertising, Artificial Intelligence, Collaboration, Technology News, CPaaS, VCaaS, Enterprise Communications, Virtual Assistants, Huddle Rooms, Service Management, SIP, Video Conferencing, Endpoints, Microsoft Teams, VaaS, Tech News, and Microsoft Teams
Locations
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Primary
Manchester, GB
Employees at UC Today
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Chris Porter
Unified Communications, Customer Experience and Extended Reality Technology News - UCToday.com
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Rob Scott
🔥 Reporting on Tech News Worthy of Your Time
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Rebekah Carter
Content Specialist
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Linoy Doron🎗️
Content Specialist | Tech Journalist | Freelance Writer | Creative Storyteller | AI Content Evalutor | Professional Pasta Eater
Updates
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Big UC News From Microsoft, Google, HP Poly, TD SYNNEX and Newline Interactive 🚀 Top news stories from the past two weeks you may have missed - and happy new year! 👇 https://lnkd.in/ecwXPzJq #ucnews #uc #microsoft #google #hppoly #tdsynnex #newline
Big UC News From Microsoft, Google, HP Poly, TD SYNNEX and Newline Interactive
https://www.uctoday.com
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AI Meeting Insights: Transforming the Future of Productivity 🏆 In a world increasingly defined by remote and hybrid work, having strong meeting insights is essential. Good quality transcripts and accurate summaries with actionable tasks help ease the workflow without adding to employees’ to-do lists. Here we look at some of the current challenges in delivering these and some potential workarounds to ensure a smooth, efficient meeting flow for all participants. 👉 https://lnkd.in/e98RNEHp #ai #artificialintelligence #hybridwork #remote work #ucnews AudioCodes
AI Meeting Insights: Transforming the Future of Productivity
https://www.uctoday.com
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If you've made a resolution this year to stay up to date with the latest UC news, make sure you sign up to our free weekly newsletter! 📰 Get the latest news, industry insights, exclusive interviews, and updates on awards, all tailored for UC decision-makers. From collaboration tools to cloud communications, our newsletter delivers the essential information you need to stay competitive and drive innovation. 💭 Why subscribe? 🔵 Stay informed on the latest UC trends, technologies, and solutions. 🔵 Gain exclusive insights from industry experts and thought leaders. 🔵 Celebrate success with updates on the latest UC awards and achievements. #UnifiedCommunications #UCC #Collaboration #UCToday #TechNews
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Federating Microsoft Teams: Pros and Cons to Consider for Your Organisation ✅❌ Exploring the Benefits and Risks of Federating Microsoft Teams: A Complete Guide for Businesses 👇 https://lnkd.in/eZNscxp4 #ucnews #microsoft #teams #uc
Federating Microsoft Teams: Pros and Cons to Consider for Your Organisation
https://www.uctoday.com
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Zoom in 2025 – Rewriting the Hybrid Playbook? 🤔 In this article, we speak to Eric Yuan and Smita Hashim from Zoom and the Analyst Community on 2025 market trends and what we may see from Zoom this year 👇 https://lnkd.in/eRzFjwTc #ucnews #uc #zoom
Zoom in 2025 - Rewriting the Hybrid Playbook?
https://www.uctoday.com
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UC Trends 25 🔮 What’s next for AI in collaboration in 2025? Fazil Balkaya, Founder & Principal Analyst at Balkaya Consulting, shares his prediction: 1️⃣ AI Use Cases Take Center Stage: In 2025, companies that effectively implement impactful AI use cases will set themselves apart from the competition. Early adopters will lead the way, executing thoughtful, strategic steps to unlock AI’s potential. 2️⃣ AI Adoption and Strategy: While adoption has been cautious, 2025 will reward the bold—those who embrace AI’s capabilities through careful execution and innovation. 3️⃣ Opportunities for Growth: With the right approach, AI will present incredible opportunities for organizations to differentiate themselves and elevate their collaboration efforts. 💡 Prediction: 2025 will be the year that AI-driven collaboration solutions allow companies to rise above their competitors, rewarding those who take bold, strategic steps. 🎤 What do you think? How will AI transform collaboration in 2025? Share your thoughts below! 👇 #UCTrends25 #AIinCollaboration #AIAdoption #FutureOfUC #BalkayaConsulting #AIInnovation
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All Microsoft Teams Android Devices To Receive ‘Mandatory’ Update In February 📢 Starting June 2025, Teams phone devices, Teams displays, Teams panels, and Teams Rooms on Android with firmware older than five months will no longer function 👇 https://lnkd.in/ereCuCD7 #ucnews #teams #uc
All Microsoft Teams Android Devices To Receive 'Mandatory' Update In February
https://www.uctoday.com
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ULAP Voice: A Compliance-Driven Solution for Global Communication Ensuring seamless connectivity with localized expertise and scalable innovation 👇 #unifiedcommunications #collaboration #ucaas #compliance
ULAP Voice: A Compliance-Driven Solution for Global Communication
https://www.uctoday.com
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UC Trends 25 🔮 What’s next for AI in unified communications in 2025? Tsahi Levent-Levi, Consultant & Analyst at BlogGeek.me, shares his prediction: 1️⃣ Assistive AI Growth: In 2025, generative AI will continue to enhance UC, but mostly in an assistive role—improving transcription, summaries, and other familiar tasks with better accuracy and efficiency. 2️⃣ Agentic AI on the Horizon: While agentic AI is coming, it's not yet fully realized. The focus will remain on assistive applications, with a gradual shift towards more autonomous systems in the future. 3️⃣ Challenges Ahead: Latency and trust will remain key challenges, with AI interactions taking time to become more efficient and reliable. 💡 Prediction: 2025 will be a year of evolution, where assistive AI in UC grows more powerful while agentic AI slowly moves toward realization. 🎤 What do you think? How will AI continue to evolve in UC in 2025? Share your thoughts below! 👇 Watch the UC Trends 25 award-winning predictions now! https://lnkd.in/etq3ay_s #UCTrends25 #AIinUC #GenerativeAI #AssistiveAI #BlogGeek #FutureOfUC