TSA – The voice of technology enabled care

**The 2025 ITEC Awards submission deadline is 5pm on Friday 10 January, so please ensure you submit your ITEC Awards entries this week!** TSA Chief Executive, Alyson Scurfield has highlighted the value of the awards. She said, “The ITEC Awards act as a hallmark of quality and innovation for nominated and winning organisations and attracts recognition from not only the TEC community but also showcases the capability of technology enabled care into housing, health and social care and the difference it makes to the people and communities it supports.” More information here: https://lnkd.in/dCqYdvJe

**Stockport’s Digital Switchover Trial: A Collaborative Success Story** A recent trial in Stockport stands as a testament to the power of equal collaboration. By joining forces, TSA, Virgin Media O2, and Carecall demonstrated that the digital migration process can be both seamless and efficient when organisations work together towards a common goal. The results showcase how working together can overcome challenges in both the analogue to digital and Digital Voice switchovers. The Stockport trial is a prime example of what can be achieved when all partners play an equal role in driving change. The outcomes of the trial highlight what’s possible - the statistics below speak for themselves...

BREAKING NEWS! Santa has been spotted 🎅👀   Our highly anticipated Christmas video is HERE, featuring cameos from some very special people… YOU, our incredible Chiptech Community 🥰   Watch as Santa’s Elves deliver presents and magic for the holiday season 🎁🎄 Don’t miss this festive treat—it’s our way of saying THANK YOU for being part of the growing Chiptech Community 💚   #Chiptech #Christmas #ChiptechCommunity TSA – The voice of technology enabled care Chiptech Limited

Thank you to our members, colleagues and everyone across the TEC sector for your unwavering commitment and exceptional efforts throughout 2024. Your tireless work is not just a service, but a significant contribution to the betterment of society. Your outstanding achievements improve the lives of so many people. We would also like to extend our heartfelt gratitude to those who will continue to diligently work during the festive season, ensuring that the highest standards of care and safety are consistently delivered to those in need. Merry Christmas, and a here's to a prosperous 2025!

As the telecare landscape evolves, partnerships have never been more critical. Working collaboratively, TSA, Virgin Media O2, and Stockport-based Carecall have been at the forefront of ensuring that the transition from analogue to digital telecare services is smooth and effective - showcased recently with a highly effective and groundbreaking analogue to digital migration trial in Stockport. The collaboration is built on the understanding that we cannot continue with the status quo. The nation's ageing copper-based telephone network is increasingly outdated, with replacement parts becoming scarce and failure rates on the rise. The digital switch needs to happen — and it needs to happen now. The recent trial in Stockport stands as a testament to the power of equal collaboration. By joining forces, TSA, Virgin Media O2, and Carecall demonstrated that the digital migration process can be both seamless and efficient when organisations work together towards a common goal. The results showcase how working together can overcome challenges in both the analogue to digital and Digital Voice switchovers. The Stockport trial is a prime example of what can be achieved when all partners play an equal role in driving change.

**Webinar: Preparing for Change to 2G Mobile Telecare Networks** Virgin Media O2 (VMO2) has announced the withdrawal of global inbound roaming services on its 2G/3G networks from 1st October 2025. (https://lnkd.in/eYkW_48j) TSA is actively working with VMO2 to delay or reconsider this decision. However, we must also prepare for the possibility that the changes will go ahead as planned. To support TEC service providers and commissioners, TSA has been collaborating closely with key industry stakeholders to develop clear guidance and mitigation strategies. While 4G Telecare devices may experience minimal impacts, the most significant challenge will be for 2G-only Telecare devices. Available networks will be reduced to BTEE or Vodafone, which could have a considerable effect on service resilience across the UK. This webinar, hosted by TSA, is a critical opportunity to: - Gain access to the latest guidance and expert insights. - Understand the immediate actions needed to minimise risks and ensure service continuity. We strongly recommend that all TEC service providers and commissioners attend to remain fully informed and prepared. For more information and to sign up: https://lnkd.in/eUnKzGkS

**New job opportunity within TEC Quality**   The TEC Quality team is expanding, and we are seeking a confident and committed individual to join their team as QSF Auditor & Quality Assurance Manager.   In this role you will provide key support to the Head of Quality and Improvement, to facilitate the management of the Quality Standards Framework (QSF) programme and to support organisations through the Quality Standards Audit process as an Auditor. You will ensure that the activities undertaken will deliver outstanding quality and impartial audit services to a range of TEC Providers, Suppliers and Community Equipment Providers.   Furthermore, you will assist with the management and development of the Digital Auditing Platform and support the Head of Quality and Improvement, to deliver strategic and operational business objectives for TEC Quality.   For more information on the position and how to apply, please visit the TSA jobs page: https://lnkd.in/e45aWvV6

Time is running out to complete our TEC Sector Survey of Risks and Opportunities 2024! We're hugely grateful to those who've already completed our Risk and Opportunities survey. If you haven't yet, seize this chance to shape our industry’s future. This important initiative aims to identify the key risks and opportunities shaping the technology-enabled care sector. It’s a valuable chance to share your perspective and help influence the direction of our industry. Your participation will contribute to improved service quality through better guidance, tailored training, and robust standards. We greatly value your insights and invite you to help shape the future. Complete the survey soon and be in the draw for a two-day pass at next year's ITEC Conference! Please complete the 2024 Sector Risk Survey using the below link: https://lnkd.in/e98Dt_Py

In case you missed it: Our November/December edition of TEC Voice, TSA's FREE bi-monthly magazine bringing you the latest news and thought leadership from across the TEC sector, has now been released. Read the latest edition of our FREE industry magazine here: https://lnkd.in/e2tW-rGU

**Unlocking the Power of Proactive and Preventative Care Services: A Blueprint for Transforming Social Care** The Association of Directors of Adult Social Services (ADASS) and TSA have joined forces to launch an ambitious new Commission aimed at revolutionising social care through proactive and preventative care services. This collaboration is set to create a comprehensive blueprint for Local Authorities to leverage the potential of digital technology, data, and innovation in transforming care delivery across England. Read more here: https://lnkd.in/eH8kywWc Careium | The Access Group | CGI | Legrand Care