Service Revolution Academy

𝗦𝗲𝗿𝘃𝗶𝘁𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗶𝘀 𝘀𝘂𝗰𝗵 𝗮 𝗯𝗶𝗴 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆 𝗳𝗼𝗿 𝘀𝗼 𝗺𝗮𝗻𝘆 𝗼𝗿𝗴𝗮𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻𝘀 - 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗺𝗮𝗻𝘂𝗳𝗮𝗰𝘁𝘂𝗿𝗲𝗿𝘀. ❇️ And a great opportunity to 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝘁𝗵𝗲 𝗹𝗶𝗳𝗲𝘁𝗶𝗺𝗲 𝘃𝗮𝗹𝘂𝗲 𝗼𝗳 𝗮 '𝗽𝗿𝗼𝗱𝘂𝗰𝘁', thereby reducing premature product obsolescence in many industries i.e. wastage that kills our #environment even more! 👍 Delighted to contribute to the recent article from @FieldServiceNews. 𝗕𝗲𝗰𝗮𝘂𝘀𝗲; 𝗜𝘁'𝘀 𝗔𝗹𝗹 𝗔𝗯𝗼𝘂𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲! http://dlvr.it/TGmbvF #Servitization #Sustainability #IoT #OutcomeBasedServices #COO #BusinessTransformation

𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: 𝗜𝘁’𝘀 𝗔𝗹𝗹 𝗔𝗯𝗼𝘂𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 For over 35 years, my career has revolved around service — service management, integration, transformation and what I call service excellence. Whether working in operational technology organizations before IoT was a thing, or helping businesses transition to everything-as-a-service today, my mantra remains the same: 𝗶𝘁’𝘀 𝗮𝗹𝗹 𝗮𝗯𝗼𝘂𝘁 𝘀𝗲𝗿𝘃𝗶𝗰𝗲! 🙂 Despite the technological advances of recent years, 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗹𝗲𝘃𝗲𝗹𝘀 𝗮𝗻𝗱 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝗵𝗮𝘃𝗲 𝗯𝗲𝗲𝗻 𝗼𝗻 𝘁𝗵𝗲 𝗱𝗲𝗰𝗹𝗶𝗻𝗲. Research backs this up. Customers today expect seamless, frictionless, personalised experiences shaped by companies like Amazon, but meeting these expectations is challenging. Organizations must balance delivering 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝘄𝗶𝘁𝗵 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆, all the while navigating increasingly complex environments.😥 Here’s the truth: a 𝗴𝗿𝗲𝗮𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝘀 𝗶𝗺𝗽𝗼𝘀𝘀𝗶𝗯𝗹𝗲 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗴𝗿𝗲𝗮𝘁 𝘀𝗲𝗿𝘃𝗶𝗰𝗲. Yet, many organizations focus on tools, projects, and theories instead of aligning their business outcomes with real-world service delivery. 🛑 Technology is only the enabler; the foundation is service. 𝗧𝗵𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗥𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝗶𝘇𝗲𝗿 That’s why we created the Customer Service Revolutionizer framework. This isn’t theory that ends up as shelfware. It’s a practical, 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻-𝗳𝗼𝗰𝘂𝘀𝗲𝗱 approach that helps businesses deliver seamless, end-to-end service, improve operational efficiency, and build sustainable transformation roadmaps. The Revolutionizer framework is designed to: • Transition from selling products to delivering outcomes through servitization • Align your strategy with measurable business outcomes • Balance operational efficiency with customer satisfaction If you’re ready to take action, join me at the 𝟭-𝗗𝗮𝘆 𝗩𝗜𝗣 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀 𝗼𝗻 𝗧𝘂𝗲𝘀𝗱𝗮𝘆, 𝟭𝟰𝘁𝗵 𝗝𝗮𝗻𝘂𝗮𝗿𝘆 𝟮𝟬𝟮𝟱, at the iconic Greenlands campus of Henley Business School. This exclusive event is tailored for senior business leaders who want to differentiate their organizations through exceptional service delivery. What’s more, I’ll be joined by 𝗠𝗮𝗿𝗸 𝗩𝗶𝗻𝗰𝗲𝗻𝘁 of @Applied Change who will outline how to 𝗺𝗮𝗸𝗲 𝘁𝗵𝗲 𝗰𝗵𝗮𝗻𝗴𝗲 𝗹𝗮𝘀𝘁 𝗮 𝗹𝗶𝗳𝗲𝘁𝗶𝗺𝗲. 𝙎𝙚𝙖𝙩𝙨 𝙖𝙧𝙚 𝙡𝙞𝙢𝙞𝙩𝙚𝙙, 𝙨𝙤 𝙙𝙤𝙣’𝙩 𝙢𝙞𝙨𝙨 𝙩𝙝𝙞𝙨 𝙤𝙥𝙥𝙤𝙧𝙩𝙪𝙣𝙞𝙩𝙮 𝙩𝙤 𝙧𝙚𝙫𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙞𝙯𝙚 𝙮𝙤𝙪𝙧 𝙖𝙥𝙥𝙧𝙤𝙖𝙘𝙝 𝙩𝙤 𝙨𝙚𝙧𝙫𝙞𝙘𝙚. Visit http://dlvr.it/TGbx32 to reserve your place today. The time for transformation is now. Let’s lead the Service Revolution together. See you on the 14th of January! #ServiceTransformation #ServiceExcellence #CustomerService #OperationalEfficiency #ServiceRevolution #DigitalTransformation 🛑

🌟 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗚𝗿𝗼𝘄𝘁𝗵 𝗳𝗼𝗿 𝗦𝗠𝗘𝘀 🌟 I’m excited to see my feature entitled “Turbocharge Your Sales” published in the latest issue of 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗠𝗮𝗴𝗮𝘇𝗶𝗻𝗲! 📖 This high-quality publication, trusted by SMEs since its launch in 2007, is a cornerstone for practical advice and strategies for growth. I was delighted therefore, to have my work featured in a space dedicated to helping businesses thrive. In this piece, I introduce the Customer Service Revolutionizer™, a framework designed to help businesses deliver outstanding, end-to-end customer service while achieving operational efficiency. By focusing on these areas, companies can boost customer satisfaction, retention, and ultimately, revenue growth, whilst maintaining strong control of their operational costs. This is more than just theory—this framework has been designed with real-world challenges in mind, drawing on over three decades of experience in operations leadership and service transformation across several industries. It’s packed with actionable strategies that can empower organizations to scale sustainably, innovate confidently, and stand out in competitive markets. 👉 Find the link to the article in the comments below! 𝗕𝗲𝗰𝗮𝘂𝘀𝗲: 𝗜𝘁'𝘀 𝗔𝗹𝗹 𝗔𝗯𝗼𝘂𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲! #CustomerService #ServiceTransformation #BusinessGrowth #OperationalExcellence #SME

🚀 𝟵𝟲% 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗪𝗶𝗹𝗹 𝗟𝗲𝗮𝘃𝗲 𝗕𝗲𝗰𝗮𝘂𝘀𝗲 𝗢𝗳 𝗣𝗼𝗼𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 🚀 In today’s business landscape, it’s not just the products or innovations that set organizations apart—it’s how they serve their customers. As leaders, we must rethink service as more than a function—it’s a core strategy for growth, resilience, and differentiation. 𝗧𝗵𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝘁𝗵𝗿𝗶𝘃𝗶𝗻𝗴 𝘁𝗼𝗱𝗮𝘆 𝗵𝗮𝘃𝗲 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗲𝗱 𝘁𝗵𝗲𝗶𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗺𝗼𝗱𝗲𝗹𝘀 𝘁𝗼 𝗯𝗲 𝗮𝗱𝗮𝗽𝘁𝗶𝘃𝗲, 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗰𝗲𝗻𝘁𝗿𝗶𝗰, 𝗮𝗻𝗱 𝗰𝗮𝗽𝗮𝗯𝗹𝗲 𝗼𝗳 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗲𝘃𝗲𝗿𝘆 𝘁𝗼𝘂𝗰𝗵𝗽𝗼𝗶𝗻𝘁. This shift requires more than just operational tweaks; it demands a fundamental change in how we view service delivery—not as a transactional necessity, but as the foundation for competitive advantage and long-term success. On 12th November, I’m hosting a 𝗩𝗜𝗣 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀 𝗮𝘁 𝗛𝗲𝗻𝗹𝗲𝘆 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗦𝗰𝗵𝗼𝗼𝗹, designed specifically for C-suite leaders and senior executives in Customer Service, Customer Experience, and Operations Management. Together with @Mark Vincent, from Applied Change, we’ll explore how visionary leaders leverage service as a competitive advantage to drive meaningful transformation. In this workshop we’ll cover: ✅ Redefining Service: How to position service as a driver of value, not a cost centre ✅ Service Strategy for Growth: Proven models that directly link service excellence to revenue growth and customer loyalty ✅ Leadership in Action: Real-world examples of how operational leaders are transforming their organizations from the inside out 𝗧𝗵𝗶𝘀 𝗶𝘀𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗮𝗻𝗼𝘁𝗵𝗲𝗿 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗱𝗮𝘆. 𝗜𝘁’𝘀 𝗮 𝘀𝗽𝗮𝗰𝗲 𝗳𝗼𝗿 𝗱𝗲𝗲𝗽 𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴, 𝗻𝗲𝘁𝘄𝗼𝗿𝗸𝗶𝗻𝗴, 𝗮𝗻𝗱 𝗿𝗲𝗮𝗹𝗶𝗴𝗻𝗶𝗻𝗴 𝗵𝗼𝘄 𝘆𝗼𝘂 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻. If you’re committed to leading change through service, this is the opportunity to learn from peers and gain fresh perspectives on creating long-term business impact. 𝙎𝙚𝙖𝙩𝙨 𝙖𝙧𝙚 𝙞𝙣𝙩𝙚𝙣𝙩𝙞𝙤𝙣𝙖𝙡𝙡𝙮 𝙡𝙞𝙢𝙞𝙩𝙚𝙙 𝙛𝙤𝙧 𝙖 𝙢𝙤𝙧𝙚 𝙞𝙣𝙩𝙚𝙧𝙖𝙘𝙩𝙞𝙫𝙚 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚. 🔗 If you believe in the power of service to elevate your business and would like to join us, click on the link in the comments below, to 𝗽𝗶𝗰𝗸 𝘂𝗽 𝘁𝗶𝗰𝗸𝗲𝘁𝘀 𝗮𝘁 𝗮 𝗺𝗮𝘀𝘀𝗶𝘃𝗲𝗹𝘆 𝗱𝗶𝘀𝗰𝗼𝘂𝗻𝘁𝗲𝗱 𝗿𝗮𝘁𝗲. 𝗕𝗲𝗰𝗮𝘂𝘀𝗲: 𝗜𝘁'𝘀 𝗔𝗹𝗹 𝗔𝗯𝗼𝘂𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲! #COO #Leadership #ServiceTransformation #CustomerService #CustomerExperience #OperationsExcellence #BusinessGrowth