Melu

Websites are human too! Enjoy my latest Podcast - BIP Chat with Lee Rennie In this digital, AI driven world, how do you show your potential and existing customers that they matter to you when they visit your website? How do you add your 'human touch'? Are you a BOT Chat company? - Relying on a emotionless, often irrelevant reply to people that land on your website 👿 Oh HELL!... and what a waste Lee Rennie, one of our amazing BIP100 Experts, Co-Founded an extraordinary business in 2018, and the growth and excitement that he is experiencing now is a testament to the fact we are all sick of automated BOTs for customer service and sales enquiries In this podcast we explore www.meluchat.com - the subscription based Human Chat that you can add to your website to enable LIVE chat 24/7 Imagine having a real person answer your questions, anytime. In addition, we talk about how Digital Marketing Companies are partnering to ensure their clients embed this into their digital marketing strategy to ensure all the SEO, FB advertising doesn't go to waste I talk about 3 companies that i am so frustrated with that are not replying to me, one I am a customer already, but not for long anyore, and 2 that I would have done an E-commerce transaction with. Their LIVE Chat Bots have driven me mad. Enjoy this fast paced chat with Lee Rennie and get in touch via myself or direct to Lee to learn how their packages are so affordable and to me a total 'no brainer' and before you ask, YES, we are adding this to our new BIP100 Website when it goes live! https://lnkd.in/exTF6tUS

AI or a human conversation when you are on a website. I posted yesterday on the experience I had with a chat function with a human at the other end. I enjoyed the process and she actually made me chuckle during the conversation. Personally I am not a fan of talking to a computer. Don’t get me wrong I love AI, it’s profoundly changing my life but when I want information I want to talk to someone. Maybe I am old fashioned. Another good example for me is Amazon. If I have a problem the system tries one time to fix with AI and then pushes me to a person. Keen to know what you prefer and if you could pop why in comments even better.

Do you want to chat to a person or a bot? Bot of a no brainer, haha 😂 Sorry, bit of a no brainer. Its not so clear I reckon. So, to the post, you might be wondering why I'm sharing 5 screenshots of a chat about buying a Singer sewing machine. The Story Last night, my daughter Lilian told me she wanted to buy a sewing machine. She found a deal on a Singer (apparently the best brand—she knows, I didn’t) and really wanted it. Of course, she sweetened the deal by mentioning the "50% off ends tonight!" line. Classic! Being the dad I am (and a little skeptical), I did what any savvy shopper would—I found another brand on Amazon that seemed just as good, oh yeh and cheaper. But no, she had to have the Singer. I hate those sites with countdown deals, and she was definitely rushing me into a decision. But hey, I’m Scottish, and we don’t get rushed. So, I hit the chat button on the website to ask: “Will the deal still be there tomorrow?” To my surprise, a real human answered! Danielle—yes, a real person—responded with a friendly “Yes :)” and reinforced it with “It will be!” Human to human. I loved it. Then, Danielle cleverly asked which item I was interested in and offered to email me a link directly. At this point, I had to know: Is this a bot or a real person? So I asked: “Are you a real person, by the way?” She replied humorously: “Yes! :) Do I sound like a bot?” After my comment the then humanised it even more: “I am real, sorry.” She sent the link, and when I thanked her, she added a heart emoji. Simple, human, and personal to my comment. Not sure how they did this. The result? Singer got the sale. I didn’t buy the Amazon machine. My daughter’s happy and Singer has a loyal customer. The Bottom Line I believe most of us don’t enjoy talking to bots—we crave real human interaction. It’s in our nature. This applies to everything from websites, Amazon to LinkedIn and many others. What would you prefer and why? If you're looking to bring that same human connection to your website chat, without breaking the bank, reach out to my good friend Lee Rennie who is the founder of Melu. Worth a look.

77% increase in leads via live chat in the last 30 days 🤯 Yep, that's the experience of Clifton Ingram LLP Solicitors. During our monthly review call this morning, their marketing manager Stephanie Richardson told me this: "I've been really impressed with the Melu webchat service. The knowledge base is easy to use, and the operators are intelligent in how they apply it and how they interact with potential customers. It really has been seamless and produced leads of good quality." A big thank you to Conscious Solutions for the introduction. Human-operated live chat 'done for you' by Melu is cost-effective and works! #peoplepower #livechat #leadgeneration #law

We are thrilled to unveil a new collaboration with Melu, a valued organizational member of our community, designed to enhance the experiences of all FinTech Connector members. As a part of this partnership, our members have access to an extended 28-day free trial, doubling the standard 14-day period. Furthermore, Premier members will benefit from an exclusive 15% discount on Melu's monthly fees. In recent developments, we have integrated live chat functionality into the members' area of our platform, courtesy of Melu. This feature ensures that our members can access immediate assistance from a live representative around the clock. Melu has meticulously developed a comprehensive knowledge base, including various FAQs and how-to guides designed to support and enrich our members' experience. Beyond the members' area, Melu's expertise is also leveraged on the main FinTech Connector website, where they play a crucial role in engaging visitors by effectively guiding interested individuals toward our registration page or, alternatively, gathering their contact details for follow-up communications, ensuring a seamless introduction to our community. This service, exemplified by Melu, is now accessible to you as well For more detailed information about this exclusive offer and to discover the many benefits that await, please visit https://lnkd.in/ey_NfRQK. We want to thank Lee Rennie, the founder of Melu for making this offer available to FinTech Connector members. Onward & upwards! ______________________________________________ Not a member yet? Click the Sign-Up button to join our vibrant fintech community of executives, experts, and entrepreneurs innovating financial services.