MaxContact

Our company culture is more than just work. It's about the people, experiences, and impact we make. Here's our year wrapped:

A Christmas Tale of Customer Care 🎄✨ Twas the season of Christmas, all festive and bright, When customers reached out through the day and the night. On WhatsApp, on Facebook, on email, and chat, They sought help and answers, where they were at. But fear not, dear agents, for MaxContact was here, To spread yuletide efficiency and holiday cheer. With channels united, all in one place, Every query was handled with style and with grace. Agents switched smoothly from platform to screen, Managing more than one customer—calm and serene. No chaos, no fluster, no missed conversation, First contact resolution brought joyful elation. A Mum on Facebook needed hotel recommendations, A student on WhatsApp asked about train reservations. An email pinged in with a shipping delay, While webchat lit up with a last-minute bouquet. Yet MaxContact delivered, no message ignored, With insights and tools, every problem was scored. From hybrid workspaces or desks trimmed with holly, Agents solved issues and spread Christmas jolly. So as bells softly jingled and snowflakes took flight, Customers were happy, their needs met just right. With MaxContact’s magic, no challenge too tall— Merry Christmas to customers, and joy to us all!

Ben Booth, MaxContact's CEO, has been named as one of Call Centre Helper Magazine's Top Technology Contributors of 2024 🎉 You can read all the articles Ben has contributed to this year, here: https://bit.ly/41weGxj

**Contact Centre Trends: What to Expect in 2025** Now we're looking ahead to next year (not without thoroughly enjoying Christmas and New Years first!! 🎄🎉) we have put together our predictions for 2025. How will all the excitement around AI translate to value? We look at the growing expectation and complexity around agent roles, and how more than ever businesses need innovation to drive economic growth. https://bit.ly/3VB698H

We’ve wrapped up webinars for 2024. This year, over 1,000 people joined us – thanks for spending your precious time with us. Here’s a round-up of some of our favourites… 🤖 The one where AI was mentioned 26 times (but we launched Spokn AI 😉) – watch back to our very first demo - https://bit.ly/41vEiKO 💡 The one with the most questions – from contact strategy to compliance -https://bit.ly/40Z9stz ❌ The one where it all went wrong (Our training specialist, Ben lost his audio) but he still managed to share some great tips on outbound contact strategies - https://bit.ly/3ZNdox8 🏆 The one that broke all the records (most registrations & 30 mentions of AI!) – what trends can you expect in 2025 within the contact centre industry https://bit.ly/49FdbPu...

🎉 As we wrap up the year, we're excited to highlight some of the amazing new features and enhancements we’ve introduced to MaxContact. Each update is designed to help you close more deals, collect more debt, and serve your customers better than ever. Stay tuned for even more in 2025 – we can’t wait to continue supporting your success! 🚀 #contactcentreplatform #sales #debtcollection

🎉 MaxContact Wrapped 2024 🎉 Can you spot yourself among our incredible lineup of experts? ⭐ Our All-Star List From podcast conversations to webinar insights, we've been privileged to learn from amazing minds throughout 2024. 🙏 Thank You To every expert who shared their knowledge with our community in 2024 – your insights and experiences are helping shape the future of contact centres. Missed any of these fantastic sessions? Catch up on our website. Want to share your expertise and work with us next year? Comment below 👇 Shout out to all our guests - Daryl Wilkes, Steve Sullivan, Adrian Swinscoe, Clayton Drotsky, Nathan Dring, Paul Weald, Dave Clowes, Neville Doughty, Chris Rainsforth, Adam Altoft, Leonie Williams💛, Keith Gait MBA CCXP, Tim Farrell, Charlie Adams ACXS, Jonty Pearce, Danny Wareham, Kay Littlehales MInstSMM, Garry Gormley, Katie Stabler CCXP, Claire Wilkinson, Helen Beaumont Manahan 💗

MaxContact Wrapped is here 🎉 Kicking the week off with the most viewed blogs: 1. What Ofcom regulations really mean https://bit.ly/41ojAfA 2. What is sentiment analysis? https://bit.ly/3VXpXnu 3. Guide: contact centres & financial services https://bit.ly/3DANDn8

How much did this change things for customers and contact centres? 1994: A new Caller Display service by British Telecom offered customers the chance to screen calls by seeing who was calling them and, by dialling 1471, the number of the last person who called. Clip taken from BBC News, originally broadcast on BBC One, Monday 21 November, 1994. Source: BBC Achieves

🎯 Take a peek behind the scenes with Martin Green from Whistl Group as he shares how MaxContact's platform helps drive their contact centre success. From managing 20+ real-time wallboards to leveraging dynamic scripting tools, discover how our technology helps deliver exceptional customer experiences while maintaining consistency across Teams, email, and phone communications. The future of contact centres is evolving with AI and automation, but Martin reminds us: empathy and human connection remain irreplaceable for complex customer interactions. Read more: https://bit.ly/4eWXnsd #ContactCentre #CustomerService #CX