MA Group Property Claims

Another MA Assist supplier lives up to the high standards we expect from them ✅ This time it’s Dean and Stephen from AIM Building & Maintenance Services Ltd, who earned this positive feedback from a happy customer! Great work 👏 #review #claims #insurance

It’s early January which means our Annual Awards Lunch is on the horizon – and we’ve got a brand new addition for 2025 📲 Introducing our exclusive Awards Lunch app! This new feature will enable attendees to stay connected and informed with all the information they need, before and throughout the event. Currently this includes: ℹ️ Intro to the Awards from CEO: Paul Hayman - FCIOB ℹ️ MA Group’s key highlights and achievements in 2024 ℹ️ Awards categories and finalists for this year's event ℹ️ Intro to our special guest speaker: Mary Portas OBE ℹ️ Intro to our special guest host: Aaron James ℹ️ Key venue and travel information But you can expect the app to be constantly updated with more info as we have it, such as the guestlist, table plans and other relevant news and event information! No need to download anything – simply scan the QR code (we’ll also provide this on the day) or click the link below. Roll on 23rd January 👉 https://lnkd.in/eeYaTfG4 #awards #claims #app

Happy New Year to all of our followers 🙌 We’re back in the office, looking forward to 2025, and more equipped than ever to provide the best integrated property claims management service to our clients and their customers. New to MA Group or need a reminder of how we can help? Our services include: 🛠️ MA Assist – Property claims handling and building repair network 🔥 Revival – Fire and flood restoration, leak detection ✅ Virtus – Independent property surveying & validation solutions We operate and respond on a nationwide basis with verified suppliers working together with our highly trained in-house technicians to meet your needs efficiently – empowered by state-of-the-art technology to streamline the claims process for all. Learn more about our services and don’t hesitate to get in touch for all your claims management needs: https://lnkd.in/eASRbEmu #claims #management

Merry Christmas to all our clients, suppliers and colleagues. We hope you all enjoy a well-earned rest. We’re operational in the head office between the 27th December and the New Year, with a 2pm finish on NYE 🕑. We're looking forward to 2025 and the exciting developments the new year will bring. Bring it on! #abetterway #christmas

Bravo to one of our MA Assist suppliers, Disten, for their excellent customer support recently 👏 We hold all of our suppliers to high standards of quality work and outstanding customer service, so it’s great to hear feedback like this… #review #supplier

Ready for a cold snap? Our integrated claims management system certainly is 🌨️ By predicting dry dates for Revival claims, we can line up the MA Assist reinstatement contractor before the property is dry so that they can plan the repairs, order materials, and work with the Revival branch for a smooth handover. We can also predict when MA Assist contractors can start work, which helps us manage claims and customer expectations. All of this reduces friction and claims durations. In fact, the average number of days between the end of the drying regime and the start of reinstatement works has fallen from over 100 days in 2022 to less than 20 days since March and April 2024. MA Assist contractors and Revival deliver world-class NPS results, and they’re getting even better as a result of this great coordination 🔃 To seamlessly manage restoration and reinstatement on claims when harsh winter weather bites, look no further than MA Group: https://lnkd.in/dfHgWJw #coldsnap #claims #recovery

It's safe to say that 2024 has been a success for MA Group Property Claims ✨ Just look at what we've done this year: 🏆 Celebrated our annual awards lunch in January 🥇 Became the first company to be awarded the designation of Chartered Construction Management Consultancy 🍃 Launched our first ESG report 🎉 Celebrated our two-year anniversary since acquiring Chem-Dry UK, and combining the two networks into one Revival 💸 Raised £11,000 for the Oxford Young Adult Clinic at our Annual Charity Golf Day 🏅 Reached the final of the British Claims Awards for Best Use of Technology and Outsourced Partner of the Year 🤝 Acquired the Halifax-based surface repair firm, The Cosmetic Repair Company (CRC) 💪 Our team and suppliers completed nearly 10,000 KYS GYS training modules 🙌 Averaged a Net Promoter Score of 77 🤖 Signed the ‘Code of Conduct for the Development, Implementation, and Use of Artificial Intelligence in Claims’ 📱 Invested in Scoper, our mobile and scoping validation app, and launched the latest version 🔥 Organised the Revival National Branch meeting in April, where our supplier expo and branch awards took place 🌲 Saved an incredible 1,626 tonnes of CO2 in 2024 and nearly 55,000 days from claim durations with our digital solution, TREVOR Here's to an even better 2025! #yearreview #claims #2024

🎄 Revival is OPEN over Christmas 🎄 Our 24-hour helpline remains open throughout the entire Christmas period – Christmas Day and New Year’s Day inclusive. Flood and fire disasters don’t hold off until the 2nd of January, so neither do we! Don’t hesitate to get in touch if you need us 👇 24/7 helpline – 0330 555 4039 admin@revivalco.co.uk #christmas #disaster #recovery

🔔 MA Assist & Virtus Christmas opening hours 🔔 Christmas Eve: UNTIL 2PM Christmas Day: CLOSED Boxing Day: CLOSED 27th–30th: OPEN AS USUAL New Years Eve: UNTIL 2PM New Years Day: CLOSED Need our help over the Christmas period? Don’t hesitate to reach out 👇 MA Assist – 01296 678100/claims@maassist.com Virtus – 0330 024 8948/info@virtus.uk.com #christmas #claims

Our October Making a Difference (MAD) award goes to… Caitlyn Murray 🏆 Making a difference is exactly what she did! Caitlyn took on two additional projects on top of her normal workload and excelled in them both. 1️⃣ Reviewed 750 work orders in a very short timeframe to check their eligibility for invoicing, ensuring the claims were updated and corrected where necessary for efficient processing. 2️⃣ Reviewed and audited 41 historical files to ensure invoicing had been correctly carried out for suppliers and clients. Caitlyn’s efficiency and communication throughout these projects and her day-to-day responsibilities was second-to-none – a well deserved MAD winner 👏 #award #MAD #claims