Peter relied on Help me Fix whilst recovering from a long illness which prevented him from going back on the tools. ⚒️
Help me Fix
Real Estate
A software service that connects residents to tradespeople over video so maintenance issues can be triaged effectively
About us
Help me Fix connects qualified tradespeople with users via video so that they can triage and fix maintenance issues in the home. It is primarily used by landlords and letting agents as a first-response virtual solution to maintenance call-outs. Help me Fix is a professional service, disguised as a piece of software (not the other way around) that saves money for landlords, increases passive income for agents, reduces workload and stress for property managers, and eliminates waiting times for tenants. It is a piece of technology that sits in between landlords, property managers, tradespeople and tenants that gets the right engineer to the right person quickly and efficiently. Help me Fix is comprised of: 🚀 The Help me Fix App (Landlords, Tenants and Homeowners) 🚀 The Help me Fix Web Admin Panel 🚀 The Help me Fix Engineer App Whether you’re a letting agent or multi-let landlord, the problem of the initial call out is always the same. Most physical call outs are unnecessary, but until you know what the problem is, have a professional take a look, and see if it’s something the tenant can fix themselves, you are always in a position of uncertainty. Imagine if engineer availability, time actually getting to site, and ‘the call-out charge’ were no longer a problem. Imagine if the engineer that was diagnosing the issue didn’t have a vested interest in getting the repair work. Would this affect the recommendation they made? Help me Fix can improve service to your tenants, save you time and cut back on maintenance costs. The whole service is built around improving tenant experience, which in turn improves tenancy-length, payment of rent on time and reduces the headaches of the day-to-day management of your properties.
- Website
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https://www.helpmefix.io
External link for Help me Fix
- Industry
- Real Estate
- Company size
- 11-50 employees
- Headquarters
- London
- Type
- Privately Held
- Founded
- 2019
Locations
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Primary
London, GB
Employees at Help me Fix
Updates
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Help me Fix reposted this
Bob has been with Help me Fix for 3 years and has triaged almost 15,000 repairs. As you can see he’s 100% dedicated. So much so that he’s started his own merch line 👔 Thanks Bob! Help me Fix wouldn’t be the same without you.
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We’re thrilled to announce that Kingshills Estate Agents have partnered with Help me Fix! With this partnership, Kingshills can provide round-the-clock support for any property maintenance issues, giving their tenants peace of mind during the festive season and beyond. Welcome aboard, Kingshills! We’re looking forward to working together to deliver outstanding service and reliability. #Partnership #PropertyManagement #KingshillsEstateAgents #HelpMeFix #ChristmasCoverage
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Aidenn solves a running cistern fault for a Complete RPI resident today 🚽💦
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Last week our founder Ettan Bazil and Help me Fix Engineer Sam Barwell met in Crick to work together on our latest update for Aidenn. Together they worked on Electrical scenarios, testing the latest diagnostic improvements to the product. Big things are coming in 2025 as we release a series of updates and new skills for Aidenn!
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Another ⭐️⭐️⭐️⭐️⭐️ review for Help me Fix today. While you are enjoying a restful (but slightly stormy) weekend, our Network Engineers are working hard to help your residents. Did you know Help me Fix is rated Excellent on Trustpilot and Google? Get set for the Christmas Holidays and make sure your residents aren’t left in the cold 🥶
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Customer service is important! Our average Network Engineer pick up time for video calls was only 21.6 seconds in the last 30 days. Our Network Engineers work 24 hours a day, 365 days a year providing second stage triage and diagnostics. What are you waiting for? Give your business an early Christmas present https://helpmefix.io/
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Aidenn helps a resident repressurise their heating system last night by sourcing a helpful video. Are you ready for winter 🥶? Join the Fixflo webinar on Wednesday at 11am to find out how to use Fixflo, Aidenn, Video triage and physical dispatch to solve winter emergencies this year!