Help to Buy: Equity Loan

As a conveyancer, you play a key role in helping our Help to Buy customers repay their equity loan. Our video highlights the steps you need to take during the repayment process. It can be used alongside the conveyancing pack we send you and our handbook on GOV.UK: https://lnkd.in/gf5eCe_4

Our team will be available to support you from 2 January 2025. They can be contacted on: Phone: 0300 123 4123 Email: customerservices@myhelptobuyloan.co.uk The team are available Monday to Friday, 8am-8pm and Saturday 9am-1pm, (excluding bank holidays).

Over the festive period, our phone lines will operate as below: 30 Dec- 8am–6pm 31 Dec- 8am-4pm 1 Jan-Closed We return to a normal phone service on 2 Jan 2025, 8am-8pm.

Over the festive period, our phone lines will operate as below: 24 Dec- 8am-1pm 25 and 26 Dec- Closed 27 Dec- 8am-6pm 28 Dec- 9am-1pm 30 Dec- 8am–6pm 31 Dec- 8am-4pm 1 Jan- Closed We return to a normal phone service on 2 Jan 2025, 8am-8pm.

As a conveyancer, you play a key role in helping our Help to Buy customers repay their equity loan. Our video highlights the steps you need to take during the repayment process. It can be used alongside the conveyancing pack we send you and our handbook on GOV.UK: https://lnkd.in/gf5eCe_4

A Deed of Postponement is required when a Help to Buy: Equity Loan customer remortgages. It is the legal agreement between the first charge and second charge mortgage lenders, with the equity loan being the second charge. When preparing a customer’s Deed of Postponement , please can you check that the following details are included correctly: • name of the customer’s first charge lender (eg bank/building society), and our full name shown as ‘Homes and Communities Agency’ on the cover page • date that the equity loan was originally taken out • full name(s) of the customer(s) • property address and postcode • title number(s) of the property • sealing block with the name of the first charge lender and our full name shown as ‘Homes and Communities Agency’ For further details, please refer to our conveyancing pack.

We accept an image of a customer’s handwritten signature on our Help to Buy: Equity Loan application forms. We don’t accept any typed or software generated signatures. For more guidance on repaying the equity loan, please visit: https://lnkd.in/ehb_8ZjJ

To ensure a smooth process when sending us information related to a customer’s Help to Buy: Equity Loan, please follow the guidance below: - please send information to us by email and don’t duplicate this by post - include the topic query and customer account number in the email subject line - also include the customer's name, address and date of birth in the body of the email - aim to add all attachments and send details in a single email - email to customerservices@myhelptobuyloan.co.uk For more information about the Help to Buy: Equity Loan, please visit: https://lnkd.in/gUQiPEwi

To ensure a smooth process when helping customers to repay their Help to Buy: Equity Loan when they sell, please follow the steps shown below: - send us a Letter of Undertaking telling us the completion date, the home’s value and agreement to pay the correct amount. (We’ll then send you an Authority to Complete (ATC) confirming the payment date and amount) - then arrange and send the correct repayment monies to us on the agreed completion date - on completion, send us a completion statement on company headed paper For further guidance, please visit: https://lnkd.in/ej4cNBBP

To ensure a smooth process when sending us information related to a customer’s Help to Buy: Equity Loan, please follow the guidance below: - please send information to us by email and don’t duplicate this by post - include the topic query and customer account number in the email subject line - also include the customer's name, address and date of birth in the body of the email - aim to add all attachments and send details in a single email - email to customerservices@myhelptobuyloan.co.uk For more information about the Help to Buy: Equity Loan, please visit: https://lnkd.in/gUQiPEwi