🎉 Happy New Year! Here’s to a successful and exciting 2025 ahead! 🎉 We wanted to share some updates about our rebranding. EDATT is now Surgery Assist! 🚀 Here’s what you need to know: 🔗 New Bot URL: The primary bot URL will now use the Surgery Assist domain and/or your surgery website domain per your hosting preference. 📩 Email Updates: Forms submitted via the bot will now appear in your inbox as being sent from “Surgery Assist.” 🌐 Fresh Website: Check out our updated branding at www.surgeryassist.co.uk. Don’t worry—everything operationally stays the same. Just some new branding to kick off the year. Cheers to 2025! 🥂✨ #Rebranding #SurgeryAssist #HanleyConsulting #X-OnHealth
Hanley Consulting
Information Technology & Services
Hertfordshire, England 1,347 followers
EDATT™ is now Surgery Assist™ | Providing IT and Operational Products and Services to the NHS since 2009
About us
Hanley Consulting is a leading force in the realm of change management and healthcare technology, dedicated to transforming the landscape of health and care in the UK. Our mission is to make a tangible difference to both individuals and organisations by bridging the gap between healthcare needs and technological solutions. At the heart of our operations lies a commitment to knowledge transfer and patient experience. We believe that by empowering patients and healthcare providers with the right tools and information, we can foster informed decision-making and drive improved health outcomes. We specialise in digital transformation and patient-centric solutions, working closely with NHS organisations at all levels (ICS, ICB, Federations, PCNs, and General Practice). Our team is adept at reviewing product and system requirements, securing funding, implementing innovative technologies, training staff, and engaging with patients/users. Our proficiency extends to supporting HealthTech companies striving to better healthcare on local and national scales. By leveraging our deep understanding of the health and care system, we guide these companies in their journey towards impactful innovations. Our services include digital optimisation of telephony, telehealth (online consultation), websites, and clinical systems. We also offer strategies to increase capacity through service optimisation, improve access with technology consultation and service design, and enhance patient engagement to elevate the patient experience. We are also proficient in branding and social media, assisting healthcare organisations in crafting distinctive identities that resonate with patients, and in harnessing the power of social media to promote services, improve access, and build thriving communities. At Hanley Consulting, we're not just solving problems - we're making a difference.
- Website
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http://hanleyconsulting.co.uk
External link for Hanley Consulting
- Industry
- Information Technology & Services
- Company size
- 2-10 employees
- Headquarters
- Hertfordshire, England
- Type
- Privately Held
- Founded
- 2009
- Specialties
- Digital transformation, Health and care, HealthTech, Patient Engagement, Service Design, NHS, GP Clinical Systems, EMIS, SystmOne (TPP), Patient outcomes, and Primary Care
Products
EDATT: Primary Care's #1 Patient Digital Support Assistant
Digital Adoption Platforms
Improve access and free up capacity by empowering your patients to self-serve. EDATT focusses on enabling patients to self-serve digitally from the Practice telephone call queue and website. Cut call queueing in half, increase NHS App uptake and expand on self-booking/self-referral pathways with Primary Care's #1 chatbot. Completely systems agnostic, EDATT works with all of your existing digital tools and simply reduces inappropriate OC requests with an extra layer of patient support and in-built automated signposting. Our all new Community, ARRS and Pharmacy First pathways available with dynamic translation into 60+ languages is revolutionising access and experience in Primary Care. Monitor and share access improvements across your PCN or ICB with the first-of-its-kind EDATT Dashboard. Pulling together telephony, online consultation, NHS App, workforce wellbeing, community signposting and EDATT chatbot data all in one place is changing the way we analyse Primary Care access.
Locations
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Primary
Station Road, Tring
Hertfordshire, England HP23 5QY, GB
Employees at Hanley Consulting
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Sharon Hanley
Managing Director at Hanley Consulting Ltd
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Paul Harvey
EDATT™ is now Surgery Assist™ | Operations and Deployment
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Mia Underwood
EDATT™ is now Surgery Assist™| Content Creator at Hanley Consulting
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Ellyn Gattlin
EDATT™ is now Surgery Assist™ | Client Success Manager at Hanley Consulting
Updates
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🌟 Reflecting on an incredible year! 🌟 As 2024 comes to a close, we're proud to celebrate our journey and achievements. Since our start in 2009, we've supported hundreds of projects for both Primary Care teams and private HealthTech companies to drive digital transformation in the NHS. This year, we made a huge leap forward with Surgery Assist (formerly EDATT), our patient-facing chatbot designed to tackle the demand and capacity challenges in Primary Care. Joining forces with X-on Health and becoming part of SCG Connected has positioned us to scale Surgery Assist and our associated services nationwide, unlocking its full potential to support patients and practices alike. To our small but mighty team — your passion, dedication, and hard work have been the heart of everything we have achieved. 💜 Here's to a transformative year behind us and an exciting 2025 and beyond! 🚀 #PrimaryCare #DigitalTransformation #NHS #EDATT #surgeryassist #YearInReview Sharon Hanley Max Gattlin Ellyn Gattlin Paul Harvey Khybo Purkayasta Mia Underwood Lewis B.
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✨ Merry Christmas from Hanley Consulting! ✨🎄 As we wrap up an incredible year, we want to take a moment to express our gratitude. 2024 has been a year of growth, connection, and unforgettable moments. From welcoming new members to forming exciting new partnerships, from milestones and developments to events filled with laughter and learning—what a year it has been! To our team, partners, clients and community: thank you for making this year so special. We look forward to working together in 2025. 🌟 Wishing you and your loved ones a Merry Christmas.🥂🎉 #HanleyConsulting #MerryChristmas #ThankYou #Gratitude #Growth #Teamwork #HolidaySeason #2025
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🎄✨ Happy Christmas Eve!✨🎄 Yesterday's song was the classic "Santa’s Coming to Town" 🎅🎶—but can you guess today’s festive film before we reveal the final answer tomorrow? 🐻❄️🚂 Have you laid out the reindeer food yet? 🦌✨ Wrapped the last of the presents? 🎁🎀 Maybe even started binge-watching your favorite Christmas movies? 🍿🎄 Whatever you're up to, we hope you're enjoying your day💫 Wishing you all a lovely Christmas from all of us at Hanley Consulting! ❤️🎅 #HanleyAdventCalendar #MerryChristmas #FestiveFun #ReindeerReady #HanleyConsulting #Zoho #Christmas #ChristmasEve
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Day 23: Happy Christmas Eve Eve! 🎄🎅 Here are today’s clues: 🎅➡️🏙️ Can you guess the song? 🎶 Drop your guesses below! 👇 Over the weekend, we had Run Rudolph Run and I’ll Be Home for Christmas. One more guess tomorrow to wrap up our month of festive fun! 🎁✨ We hope you all have a lovely Christmas! 🎉❤️ #HolidayCountdown #HanleyConsulting #Zoho #Calendar #ChristmasCalendar #ChristmasCarol #Carol #ZohoCalendar #December #Christmas #Countdown
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✨ AI Transforming Primary Care ✨ Last month, we attended the AI Transforming Primary Care event hosted by X-on Health and it was a day full of learning, collaboration, and inspiration! 🗣️ Highlights from the day: 🩺 Kicking off with Pritesh Mistry who shared incredible insights on AI’s potential to transform patient outcomes and operational efficiency. 🧠An engaging SWOT workshop where we explored the strengths, weaknesses, opportunities, and threats of AI solutions in healthcare. The energy was high, and innovative ideas flowed! 📊 Dr Charlotte Refsum delivered a fantastic speech on the "Era of AI and Digital Health Records", highlighting how data and AI can streamline workflows and benefit clinicians and patients alike. 🎤 The day wrapped up with a thought-provoking panel discussion featuring Fari Ahmad, Keith Grimes, Sharon Hanley,Pritesh Mistry and Valentin Tablan. Their unique perspectives sparked a dynamic Q&A session and debates on AI’s challenges and opportunities. 🤝 The event truly demonstrated how vital collaboration is in shaping the future of primary care. AI isn’t just about technology—it’s about building a smarter, more efficient healthcare system for everyone. #AI #PrimaryCare #NHS #DigitalHealth #HanleyConsulting #HealthTech #XOnHealth
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Day 20: The countdown is on—just 5 guesses to go! 🎄🎅 Yesterday was Die Hard, can you guess today’s song? 🎶🎤 Drop your guesses below 👇Happy Friday♥️ #HolidayCountdown #HanleyConsulting #Zoho #Calendar #ChristmasCalendar #ChristmasCarol #Carol #ZohoCalendar #December #Christmas #Countdown
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Day 19 of our holiday calendar! 🎉 Yesterday’s answer was Deck the Halls—well done, everyone! 🎄 Now, what’s this one? 🎲🤔 Leave your guesses below! Only 5 more days left to unwrap the fun! #HolidayCountdown #HanleyConsulting #Zoho #Calendar #ChristmasCalendar #ChristmasCarol #Carol #ZohoCalendar #December #Christmas #Countdown
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Day 18: ♠️♦️♣️♥️ 🏛️🏛️🏛️- Can you guess today’s carol? Our last post was of course "I saw mummy kissing Santa Claus(Alexander Day 👍) 🎄 Share your guesses below! P.S. We've traveled from snowy New York to rocking jingle bells, caught a frosty friend, and even answered A Christmas Carol over the past few days. What could be next? Only 6 days left of our festive guessing game ♥️ Zoho Zoho UK #HanleyConsulting #Zoho #Calendar #ChristmasCalendar #ChristmasCarol #Carol #ZohoCalendar #December #Christmas #Countdown
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Hanley Consulting reposted this
We are so proud to have been a part of this project with Tudor Lodge Health Centre. We have enjoyed every moment working with Prash and his team. You may have seen Max, Prash and X-on Health's MD, Julian Coe on the road throughout 2024 sharing some incredible stats and findings from this innovative approach to patient access and demand management. You can read more about the Access Optimisation project here: https://lnkd.in/ey54icg3 #primarycare #NHS #recoveringaccess #digital #innovation HSJ Awards
📣 We are absolutely delighted to announce that we have been shortlisted for ‘The Primary and Community Care Project of the Year’ at the HSJ Partnership Awards 2025, recognising an outstanding dedication to improving healthcare and effective collaboration with the NHS. 😱🏆 Now in their 8th year, the Awards have become the most recognised and respected mark of the strongest relationships between suppliers and the NHS. Following the thorough judging process, our entry made the final shortlist amid 280+ entries logged for the 2025 awards programme. We are immensely proud that our 12-month Access Optimisation Service with Hanley Consulting and Tudor Lodge Health Centre has had such a positive impact on reducing demand and improving patient access. To receive this level of recognition for the difference that we continue to make is an added privilege. 💙 To read the case study behind the entry, please click here 👉🏼 https://lnkd.in/ey54icg3 #hsjpartnershipawards #PrimaryCareInnovation #DataFrist #DigitalFrontDoor #AccessOptimisation #GeneralPractice #DigitalTransformation #DemandManagement #PrimaryCareNetwork #SurgeryAssist #SurgeryConnect #XonHealth