FLS - FAST LEAN SMART

WATCH: By adopting FLS VISITOUR real-time scheduling and dispatch software, JLA Group made significant gains across travel reduction, increased productivity, and improved SLA performance. The JLA Group is a UK leader for the distribution, rental and servicing of commercial equipment and regulatory compliance solutions across Laundry, Catering, Heating & A/C, and Fire Safety. JLA is very pleased with their choice of FAST LEAN SMART to optimise appointments and route planning for their 400 field engineers. Learn more about FAST LEAN SMART and what's possible, at https://lnkd.in/dD5hB2S #fieldservicesoftware #fieldservicemanagement #fieldoperations #routeplanning #fieldengineer #dispatchers #schedulingtools #workforcemanagement #fieldserviceengineer #fieldservices

As the year draws to a close, we reflect on the incredible journey we've shared and we want to take a moment to express our #thanks and best wishes for 2025! This has been a year of growth, collaboration, and shared success. You've inspired us to push technical boundaries and deliver exceptional solutions across #fieldservice, #routeplanning, and real-time operations! The major field service topic remains as value creation: Not in cost savings, but implementation in ongoing business and everyday management. ➡️ See what the industry was reading in our 2024 Top Ten: https://lnkd.in/ddFea7e2 ➡️ Join our newsletter: https://lnkd.in/eJVYQsMg ➡️ Begin your journey with our e-book: https://lnkd.in/efKt_G_R

2025 is on the horizon! FLS research identifies around £145,000 in additional hidden costs* in operating #fieldservice without optimised dynamic #selfservice > https://lnkd.in/eNGubzNk Automation reacts immediately to spontaneous, unforeseeable situations, to re-optimise field workforce planning within seconds. Customer experience is optimised with 24×7 self-service, automated messaging, and ETA. You can offer and immediately book system-suggested cost-optimised appointments to mitigate cancellations and no-access. *10-min booking process via a call centre / 50,000 appointments. See page 8 of the e-book for more information. #scheduling

From the newsletter > What is authentic #fieldservice optimisation and how is it specific to your industry or sector? When, for example, appointment costs are solved, where is the added value? Some field service management platforms may only be designed to solve one or two of your operational priorities, such as travel time or shift costs. Worse, lightweight #scheduling systems often rely on customer service re-keying, or only consider filling appointment windows and producing routes later on, with no consideration of real-world conditions. What must project teams demand to ensure their provider stands up to their data-driven objectives? https://lnkd.in/dKcm_2XR Missed the newsletter? Sign up here: https://lnkd.in/eJVYQsMg

2025 is on the horizon! FLS research identifies around £145,000 in additional hidden costs* in operating #fieldservice without optimised dynamic #selfservice > https://lnkd.in/eNGubzNk Automation reacts immediately to spontaneous, unforeseeable situations, to re-optimise field workforce planning within seconds. Customer experience is optimised with 24×7 self-service, automated messaging, and ETA. You can offer and immediately book system-suggested cost-optimised appointments to mitigate cancellations and no-access. *10-min booking process via a call centre / 50,000 appointments. See page 8 of the e-book for more information. #scheduling

G4S optimises #fieldservice operations with FLS VISITOUR. Dynamic scheduling enhances operational efficiency for more than 200 field-based #maintenance and #installation technicians. The G4S team manages a mix of installation appointments and SLA response-based maintenance tasks to be performed at customer sites, 365 days a year. Designing schedules with critical accuracy, FLS VISITOUR embeds routing based on actual time-of-day driving speeds for each of the eight million road junctions in the UK; operating in real-time with new routes calculated to accommodate delays, changes or new jobs, within seconds. With requirements including real-time capacity optimisation, technician skills matching, and embedded route planning, G4S selected FLS VISITOUR to provide a dynamic #scheduling solution to be integrated with their existing job management system. Begin your journey with the link in the comments!

The #fieldservice industry moves quickly. Could your next phase of growth could be found through your own loyal customers? Delivering an outstanding customer experience within your lean, optimised processes requires field service businesses to rethink how they operate, ensuring that every new process reflects modern customer expectations. This is where Business Process Re-engineering (BPR) becomes essential: A powerful approach to streamline operations and prioritise #customerservice. BPR is about stepping back and reimagining how your business delivers value to customers. It's not about making small, incremental changes but rather redesigning processes entirely to align with the needs of today's customers. Key questions that drive BPR include: ➡️ Are our field service processes serving customers effectively? ➡️ Do they meet modern expectations for speed, quality, and communication? ➡️ Are we still working with outdated workflows that frustrate both customers and employees? Instead of patching inefficient systems, #BPR helps businesses create fresh, streamlined processes that eliminate redundancies and focus on outcomes that matter most—delivering exceptional service experiences. Begin your journey with the link in the comments!

This Thursday at 12PM: Our first webinar with Alpha Tracker! Optimised field service in #asbestos tracking, #legionella, and fire risk #compliance management services. Join us for intuitive workflows and integrations that promote efficient projects from start to finish ⬇️

Calling all Disruptive Innovators Network members > Meet FLS at 2PM for today's Property Lightning Pitch! FLS VISITOUR is the award-winning real-time dynamic #scheduling and embedded route optimisation solution for UK housing and facilities management! Join ⚡️Jeremy Squire and learn how cost-optimised #fieldservice schedules design accuracy and efficiency across your field operations. Our customers range from 50 to 1000s of operatives, scheduling for #maintenance, repairs, inspections, installations and more. Who should attend: Managers and senior managers across customer service, property, asset and safety & compliance teams responsible for delivering and improving customer services. Final sign-up spaces are through the link in the comments!

From the newsletter > Research Deep Dive: Take these #fieldservice Quality Measures into Your Project! FLS VISITOUR has been in use at Netze BW GmbH since 2008. Today more than 600 field technicians are managed in their daily work and almost 400,000 operational tasks are completed each year. In this research write-up (and with over a decade of FLS VISITOUR experience) meet the Head of Data and Applications who generously shares the challenges and outcomes of designing field #workforce management processes within a complex #utilities company. Before you start your next project, learn the aspects of measuring and mastering quality, plus the characteristics of good deployment control. Recommendations for action are here! https://lnkd.in/enABwfVj Missed the newsletter? Sign up here: https://lnkd.in/eJVYQsMg