Meet Agentic AI – The missing piece that completes the puzzle of seamless customer experience. No more keeping your customers waiting for answers. CX automation solutions powered by Agentic AI is all about making your customers feel heard and valued—like magic, but real! Read our latest blog post to learn more about it!👇 #generativeai #genai #aisolutions #artificialintelligence #agenticai #CX #cxautomation #customersupportautomation #customerexperience Rohit Mathur Bala Chandrasekaran Smruti Ghude Satish Basavaraj
About us
Engagely.ai is a leading No code total CX Platform with out-of-the-box CX automation solutions that helps enterprises automate customer support and engagement & thereby creates exceptional customer experiences. With ready-to-use industry specific pre-built AI models, zero-code environment, intelligent analytics and more, Engagely transforms the future of business communication. The platform is a plethora of modern edge business solutions that includes Contact center cloud, Live chat software, AI Agent assist and Automation Cloud which is a comprehensive suite of AI-powered Intelligent Virtual Assistants (IVAs) which automates support and CX workflows to drive personalized, results-oriented conversations across Chat, Voice, and Email. Engagely's transformative Contact Center Cloud automates end to end support and CX workflows with unified customer and agent experience with minimal deployment time and reduced costs. On top of that, upgrading with Engagely Voice Bot can help deliver real-time, human-like conversations in multiple global languages, wide range of dialects, speaking styles and emotions while providing instant, accurate & personalised responses with automated AI powered intelligent speech recognition and response technology. AI Agent Assist is an another great ad-on to the contact center cloud solution which gives an AI edge to agents with intelligent recommendations in every interaction to help solve complex customer issues faster while improving agent efficiency. The Omnichannel platform with its unique action-intent engine can understand customer intents to drive exceptional engagements across 35+ modern enterprise channels and 120 global languages. Engagely.ai has implemented over 100 enterprise-grade bots for renowned organizations across India, Australia, Canada, Mexico, Myanmar, Peru, Philippines, Singapore, South Africa, Thailand, UAE and US.
- Website
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https://www.engagely.ai/
External link for Engagely.ai
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Watford
- Type
- Privately Held
- Founded
- 2012
- Specialties
- Chat Bot, Customer Support Bots, Deep Learning, Banking, Insurance, NLP, Sales Bot, chatbot, conversational ai, CX Automation, Voice Bot, Email bot, and Hindi
Locations
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Primary
Get directions
Watford, WD196EQ, GB
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Get directions
1207, Damji Shamji Business Galleria, Kanjurmarg(West),
Mumbai, Maharashtra 400078, IN
Employees at Engagely.ai
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Poonam Suryavanshi
Associate Director - HR at Engagely.ai
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Manoj Matai
Digital Transformation Strategist | Driving Innovation & Growth Through Technology
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Smruti Ghude
B2B Marketer | AI tech | Integrated Marketing | Branding and Product Marketing | Ex- Tech Mahindra
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Brijesh Chitroda
Sr. Consultant - Projects
Updates
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📞 Modernizing Customer Support with Call Audits! 🌟 Did you know that every customer interaction holds the key to better experiences and higher satisfaction? 🔑 With Call Audit, you can unlock actionable insights, enhance agent performance, and ensure every conversation exceeds expectations. Discover why it’s the game-changer for Customer Experience (CX) in our latest blog! 👇 #generativeai #genai #aisolutions #artificialintelligence #callaudit #callqualitymanagement #CX #cxautomation #customersupportautomation #customerexperience Rohit Mathur Bala Chandrasekaran Smruti Ghude Satish Basavaraj
What is Call Audit in Contact Center Modernization and Why Is It Important for Customer Experience? - Engagely
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Time doesn’t wait, and neither do your customers. Embrace the support that never clocks out! With Engagely.ai's customer support automation, your customers get round-the-clock support in real-time that goes beyond office hours and traditional workdays. Deliver better engagement and delight your customers, no matter the time or place. #voiceai #contactcentersoftware #customersupportautomation #innovation #aisolutions #ai #cxautomation #FutureOfAI #generativeai #EngagelyAI #Engagely Rohit Mathur Bala Chandrasekaran Smruti Ghude Satish Basavaraj
Contact Us Today for AI Solutions | Engagely AI
engagely.ai
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Most decision-makers have embraced Generative AI to revolutionize customer experiences and stay ahead in the game. 🚀 Where do you stand in this journey? It's time to rethink, reimagine, and revolutionize CX! ✨" #innovation #aisolutions #ai #cxautomation #MachineLearning #LLM #FutureOfAI #generativeai #genai #EngagelyAI #Engagely Rohit Mathur Bala Chandrasekaran Smruti Ghude Satish Basavaraj
Contact Us Today for AI Solutions | Engagely AI
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From understanding emotions to ensuring excellence, let Engagely.ai's Call Audit Solution turn every call into an opportunity for your growth. 📞✨. Our Call Audit feature uses advanced AI to analyze and evaluate every customer call, offering deep insights into call quality, agent performance, and customer sentiment. By capturing the 'pulse' of each interaction, it helps businesses identify key areas for improvement, optimize training, and ensure consistent service quality across all touchpoints. Get in touch for more details.- https://lnkd.in/e4ACVHR #innovation #aisolutions #ai #cxautomation #generativeai #LLM #FutureOfAI #callaudit #customersupportautomation #Engagelyai #engagely Rohit Mathur Bala Chandrasekaran Smruti Ghude Satish Basavaraj
Contact Us Today for AI Solutions | Engagely AI
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We’re proud to see Devanand Jalla, our Engineering Head, sharing his expertise and encouraging the next generation at NIT Calicut with hands-on training in the latest AI and ML technologies! From deploying powerful LLMs to harnessing text-to-speech and data visualization tools like Power BI, he brings transformative insights to young innovators and to our CX Automation Solutions. At Engagely.ai, we believe in blending knowledge with impact—pushing the boundaries of customer experience through the power of AI. Together, we’re building a future where intelligent, seamless customer interactions are the new norm. #Innovation #AIsolutions #AI #CXAutomation #MachineLearning #LLM #FutureOfAI #NITCalicut #EngagelyAI #Engagely Rohit Mathur Devanand Jalla Bala Chandrasekaran Smruti Ghude Satish Basavaraj
Head of Engineering Department | Driving Innovation, Efficiency, and Excellence in Engineering Operations| Conversational AI | Contact Centre | Artificial Intelligence | Generative-AI | Core Member
Honored to be invited by NIT Calicut to conduct a two-day session on AI, ML, and Power BI ! It was an incredible experience training the bright young minds of India, sharing insights to prepare them for the AI revolution. We covered hands-on deployment of new LLMs locally, explored Hugging Face's text-generation models like Microsoft Phi2, text-to-image models like FLUX and Stable Diffusion, text-to-speech with XTTS and F5TTS, and speech-to-text with Whisper, Dashboarding and Visualization of the Data through power BI—guiding students through new technologies and tools. It’s inspiring to see such enthusiasm for technology and innovation. Excited for what the future holds! to learn more about Ai ML https://lnkd.in/dW5X7iZC #AI #MachineLearning #LLM #NITCalicut #FutureOfAI #EngagelyAI
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Integrating CRM with WhatsApp Business takes customer reach to the next level. Imagine instant access to customer data, personalized messaging, and seamless follow-ups—all in one platform! Read the blog to discover how this powerful duo can drive efficiency and boost engagement in your business. #generativeai #genai #aisolutions #artificialintelligence #whatsappbusinessapi #whatsappbusiness #whatsappcrmintegration #CX #cxautomation #customersupportautomation #customerexperience #retail #ecommerce Rohit Mathur Bala Chandrasekaran Smruti Ghude Satish Basavaraj
How CRM Integration Empowers WhatsApp Business for Efficient Customer Reach - Engagely
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It’s true! Think automated responses, instant solutions, 24/7 availability, and improved customer satisfaction—all without stretching your budget. Are you ready to let Gen AI take care of the heavy lifting? Get in touch with our AI expert today by clicking the below link- https://lnkd.in/e4ACVHR #generativeai #genai #aisolutions #ai #cxautomation #voiceai #voicebot #chatbot #whatsappbot #emailbot #customersupportautomation #engagely #engagelyai Rohit Mathur Bala Chandrasekaran Smruti Ghude Satish Basavaraj
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This Diwali, may your journey to success be as vibrant as the lights around us, and your achievements as sweet as the festive treats! Engagely.ai, wishes all our clients, partners, and employees a season of growth, prosperity, and brightened experiences. Happy Diwali! 🎆 🎇 🏮 🎁 #diwali #diwali2024 #festivevibes #festival #happydiwali Rohit Mathur Bala Chandrasekaran Smruti Ghude Satish Basavaraj
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Personalization is the game-changer in e-commerce, and Generative AI is the trendsetter making it happen. Read the blog to explore how Gen AI helps in delivering shopping experiences that are as unique as your customers. #generativeai #genai #aisolutions #artificialintelligence #CX #cxautomation #customersupportautomation #customerexperience #retail #ecommerce Rohit Mathur Bala Chandrasekaran Smruti Ghude Satish Basavaraj
How Generative AI is Personalizing Customer Experiences in E-Commerce - Engagely
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