Energist Solutions Ltd reposted this
Out and about this morning visiting one of our recent installations carried out on behalf of RE:GEN this week. We received a call from the customer with concerns about temperatures in the property due to the recent cold weather. We took the time to understand the customers concerns and after some small alterations we were able to demonstrate the changes, the results and put their mind at rest. It was great to hear first hand that the customer was very happy with the installation and the service provided by all of the delivery team involved. Retrofitting into occupied properties can be difficult at the best of times, never mind when the temperatures outside are below zero. We are please to say that the system is performing well even in challenging conditions which is always one of the concerns we hear from consumers prior to install. Having installed hundreds of Heat Pumps, one thing we have come to realise is that the aftercare and ongoing support is equally as important as the installation itself if we are to succeed in making Heat Pumps the preferred choice within the UK.
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