Duty CX

consumerduty.com were delighted to join Asset Finance Connect as a member this week. A fascinating sector going through some significant challenges, Charlie Williams and I look forward to working with Edward Peck, Lisa Laverick and Joakim (Joe) Nilsson at Asset Finance Connect, and its members to help with their challenges. If you wanted a chat about anything Consumer Duty related, then get in touch. #Regulation #CustomerExperience #ConsumerDuty #CXStrategy #Compliance #CustomerOutcomes #FCA #FinancialServices #CustomerCentricity #BusinessGrowth #CustomerEngagement #Innovation #RegulatoryCompliance

🚀 Big News! 🚀 I'm excited to announce that after months of work, we're launching the Customer Experience Maturity Assessment (CEMA) as a standalone service! 🎉 At Lexden CX | Customer Experience Consultants, we've used CEMA for years as part of global CX transformation projects, helping organisations uncover customer experience challenges, prioritise improvements, and align with customer expectations. And now, we’re offering CEMA on its own, allowing businesses to focus on what truly matters – delivering the experience your customers crave. Are you delivering what your customers really want? 🤔 CEMA provides a comprehensive evaluation of your organisation’s customer-centric maturity across key areas such as leadership, data evaluation, prioritisation, and more. We don’t just identify gaps – we help you develop a tailored roadmap for CX transformation, backed by data-driven insights to ensure you’re investing in the experiences that matter most to your customers. Whether you're a CX Manager looking for early wins in your first 100 days, or a business leader aiming to stay ahead, CEMA gives you the clarity to act confidently and drive real change. 🌟 Register through the link or contact me or Lexden directly to start your CX transformation journey! #CXStrategy #CustomerExperience #CEMATransformation #CustomerCentricity #CXLeadership #BusinessGrowth #WinterLaunch

🚀 Exciting News! 🚀 We're thrilled to share insights from our new partner, James Edmonds, as he delves into the importance of Consumer Duty and the powerful partnership between TURN (The Universal Reporting Network), CXCo Limited, and Investor in Customers Ltd in Customers. 🌟 In this short video, James talks about how this collaboration is set to transform the financial services industry, ensuring firms not only meet but exceed FCA expectations. It's all about putting the customer first, driving transparency, and leveraging cutting-edge technology to elevate standards across the board. 📊 Don’t miss out—watch the video and join the conversation on how we're paving the way for a more consumer-centric future! 🔗 #ConsumerDuty #Innovation #Partnership #TURN #CXCO #InvestorInCustomers #FinancialServices 👉 https://lnkd.in/ebdwzWuM Gary Bond Anisha Padam Danielle Barrass Charlie Williams Jeffrey Mushens Jon Richmond Manuel Ritter Lisa Laybourn

We’re pleased to announce that Duty CX recently became an Affiliate Member of the Consumer Duty Alliance. Have you joined the Alliance? There are many ways to get involved, find out how https://bit.ly/3Rk0yln