dragonfish UK

dragonfish UK

Business Consulting and Services

We make work more meaningful.

About us

dragonfish is an award-winning culture consultancy, part of the global Lawton Comms Group which has offices in Southampton, London, Sydney and LA. We are the trusted partners for leaders in ambitious brands with plans to transform performance through culture change and employee engagement. Our team is a unique mix of award-winning HR directors, research specialists and commercial marketers with an impressive track record of helping organisations to identify and build stronger connections between their people, brands and customers to unlock potential and growth. Our areas of expertise: Vision, purpose and values development -- Vision/ambition setting -- Purpose and values development -- Behaviours frameworks -- Roadmaps for culture change -- High-impact launch concepts -- Strategic narratives & storytelling Culture research and insight -- Culture & performance audits -- Discovery & leadership alignment workshops -- Employee experience mapping -- Culture assessment for due diligence (M&A) -- Culture business case development Service and CX improvement -- Service design, principles and standards -- Internal brand engagement -- Embedding customer segmentation in front-line teams -- Building customer-centric cultures -- Programme management and delivery -- Measurement and change scorecards Our approach has delivered outstanding results across a range of sectors for brands such as Cloudreach, Carnival UK, O2, National Trust, Karen Millen, Ann Summers, Cunard, Enterprise Inns, Fitness First, and many more. To get in touch please email hello@dragonfishuk.com or visit www.dragonfishuk.com

Website
https://www.dragonfishuk.com
Industry
Business Consulting and Services
Company size
11-50 employees
Headquarters
Southampton
Type
Privately Held
Specialties
Culture change, Vision and purpose, Values and behaviours, Employee engagement, Business transformation, Change management, Customer experience, Employee experience, and Service programmes

Locations

Employees at dragonfish UK

Updates

  • As the year comes to a close, we want to express our gratitude to everyone who makes a difference – our incredible team and community of bright minds who constantly challenge, inspire, and drive change 🙏 We are immensely proud of the businesses we've collaborated with, creating positive impacts, and we look forward to continuing this journey in 2025. Wishing you a Happy Holidays and here's to 2025! 🎇

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  • 🚨Event Alert: Developing Values and Behaviours that Genuinely Work Internally and Externally. Thanks to feedback from previous events and to help make our sessions more accessible with busy schedules we are trialling a new 30-minute virtual 'bite-size' briefing format. 20mins of content with 10mins for Q&A. Simple and hopefully a great investment of 30mins. Sign up now! https://bit.ly/3D7ksLz

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  • Our research and experience across over 20+ sectors continues to highlight the impact ‘alignment’ has on performance. Success now takes constant evolution and transformation but it only happens when people work together on coherent plans that everyone can play their part in executing. Here’s a twist we sometime use on a very old culture adage! 

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  • Pleased to share that we are #hiring a new Project Consultant - Global Culture Consultancy. Home Based in Greater London, England. Apply today or share this post with your network. To find out more about us, our culture and the impact of our work with clients please check out our website 👇 https://lnkd.in/ePTJN7MY

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    2,135 followers

    🚀 10 Takeaways on Making Culture Measurement Tangible and Impactful from Dragonfish's Hack-a-thon Last week's Hack-a-thon was an incredibly engaging and insightful event! A huge thank you to all the attendees for their participation and contributions. Here are the key takeaways: 💥 Define Your Culture: Align on what 'culture' means for your organization. Whether it's an 'ecosystem view to drive sustainable performance' or 'how people feel on a Sunday night' - own your definition. 💥 Measure What Matters: Focus on what’s crucial. For example if fostering inclusivity is a priority, understand why it matters, where you stand, and what are the vital measures to track progress. 💥 Set Evidence-Based Goals: Link culture attributes or behaviors to outcomes with specific, evidence-based goals. 💥 Maintain a Holistic View: Avoid unintended consequences by keeping the bigger picture in mind. Culture management can be like whack-a-mole if measures aren't well-integrated. 💥 Adapt to Your Lifecycle: Tailor your measurement approach to your organization's lifecycle stage - defining, activating, embedding, or sustaining culture. 💥 Expand Data Sources: Look beyond employee engagement to include customer feedback, brand health, operational data, safety, and risk metrics. 💥 Embrace Challenges: Measure areas that might worsen before improving. Strength comes from surfacing issues, learning, and strengthening the system. 💥 Start Where You Are: Begin with existing data and build from there. Focus on what you should measure, not just what you can measure. Create an action plan to close gaps. 💥 Continuous Improvement: Culture measurement is an ongoing cycle of listening, learning, and improving. It’s more than dashboards or annual surveys. Use data to drive key improvements and ensure accountability. 💥 Intentional Culture: Choose the culture you aspire to and measure it, or let it evolve on its own. Either way, you get the culture you deserve.

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  • We are thrilled to share that our Managing Director, Niall Cluley FCIPD, recently joined forces with LACE Partners for an insightful live stream discussing our latest whitepaper, "Redefining the Culture Code: How Culture Drives Sustainable Performance in the New Era of Transformation." During the session, Niall and Chris Howard delved into the critical findings of our research, which underscore the pivotal role of culture in driving sustainable growth and high performance. Missed the live stream? Catch the replay here and dive into the full whitepaper for more insights! https://lnkd.in/ejibrzU2

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    5,476 followers

    Today, organisations find themselves in a constant state of change, responding to a multitude of different internal and external factors. Having an effective culture is key to sustainable growth and a new report launched by our friends Dragonfish go in to this. So we thought we'd quiz them on the live stream! Join Chris and Niall from Dragonfish to talk through what the report found. Access the report yourself here - https://lnkd.in/ejibrzU2

    Culture driving sustainable performance in the new era of transformation?

    Culture driving sustainable performance in the new era of transformation?

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  • Thrilled to celebrate and recognise the progress of our clients, The Crown Estate and Popular at the Business Culture Awards & Business Culture Connected 2024! Showcasing innovation in their respective sectors and leading on how culture drives sustainable performance. A big thanks also to everyone who supported in the core and wider team. Kudos to all the incredible individuals who have driven and delivered these projects, along with the numerous others whose contributions also deserve recognition. We wished everyone could have joined us for the celebrations, but it was fantastic to share the evening with Andree Gowar, Stuart Smeed, Niall Cluley FCIPD, and Nicole Styles

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