Datapoint

Datapoint is one of the longest-standing and most recognised of the companies operating in the Unified Communications sector, especially the Contact Centre. With a 45 year heritage, the company boasts an impressive list of blue-chip clients. Acquired in 2013 by Maintel Holdings Plc, a leading independent provider of Unified Communications, Contact Centre, Voice, Mobile and Data solutions, Datapoint maintains its own client base and is the specialised Contact Centre expert in the group. Maintel has more than twenty years' experience in combining technologies from leading vendors and carriers with the skills of certified experts to provide complete end-to-end solutions to clients. The Group supports more than 13,000 sites, in its home markets of the UK and Ireland, as well as Europe and further afield. Maintel is the systems integrator and managed services provider of choice for contact centre and communications solutions. Maintel continues the heritage of Datapoint as a founding member of the Intelligent Communications Alliance (ICA), which provides the global reach to deliver solutions wherever its clients do business. Working with Maintel gives one single point of contact for all telecommunications needs. Maintel's people are what makes it different; with a reputation as experts in all its fields of operation and a proven and award-winning track record in consistently delivering solutions that surpass requirements and exceed expectations. All services are bespoke to each client's business; with expert Account Management and Service Delivery teams working closely with clients to understand their business requirements and to deliver solutions which meet their needs, drawing from a complete portfolio including lines, calls, devices, mobile, unified communications, contact centre, support and managed services. Datapoint is proud to be part of the Maintel Group.

Website

http://www.datapoint.co.uk

External link for Datapoint

Industry

IT Services and IT Consulting

Company size

51-200 employees

Headquarters

Brentford, Middlesex

Type

Privately Held

Founded

1969

Specialties

Contact & Call Centre Solutions, Consulting, Big Data for the Contact Centre, Systems Integration, Enterprise Communications, Unified Communications including IP telephony, Interaction Analytics, Call Recording, IVR, Speech Analytics, and Voice Biometrics