Agile Retail

2025 will be a stand-out year for the retail sector. A recent survey conducted by CBRE found that 72% of retailers plan to expand in 2025, showing the importance of physical stores in the industry. Additionally, according to Vogue Business, 74% of Gen Zs think in-real-life experiences are more important than digital ones. Physical stores are the future of retail because nothing beats the power of a real-life experience. When it comes to customer experience, the in-person connection wins every time. At Agile Retail we always advocate for physical stores and catering to customer experience, it’s by far the best way to build a loyal customer base, engage new audiences, and innovate your retail offering for the future. Going into 2025, what do you want to see more of in today's retail ecosystem? Let us know in the comments! https://lnkd.in/eybvnQq2

Retail is more than just transactions, it's about connections! Every interaction - helping a customer find the perfect gift, chatting about the day, or hosting events - strengthens the bond between businesses and the communities they serve. Retailers can create spaces where people feel valued, seen, and part of something bigger. Last Friday night the Fanatics pop-up in Westfield held an in-store launch event for a new football product, The UCC Flagship from Fanatics and The Topps Company. It was incredible to see the retail space we helped to create bring the card-collecting community together in London! #CommunityBuilding #RetailExperience #HumanConnection

🎁 We’re spreading joy this Christmas! 🎄 Agile Retail is proud to support Family Action annual Christmas Toy Appeal! 🎅✨ The Agile Retail team is incredibly proud to be donating toys and gifts, helping to bring smiles and hope to children and families who might otherwise go without this festive season. Family Action is an award-winning family support charity working from the heart of local communities and across the UK. We’re thrilled to be part of their mission to ensure every child feels the magic of Christmas! #FamilyAction #ChristmasToyAppeal

Using customer data to create personalised experiences is now an ESSENTIAL part of any retailer's operations, so who is doing it well? SEPHORA’s mobile app enhances personalisation by offering features like virtual try-ons, booking in-store experiences, and checking product availability. It enriches the shopping experience while collecting further data for tailored offerings and audience segmentation. Nike enhances personalisation with initiatives like its House of Innovation stores, where customers can design custom shoes, as well as in-store treadmills for testing footwear in their flagship stores. The Nespresso UK loyalty program uses purchase history to provide tailored recommendations, exclusive event invitations, and optimized stock. In-store features like tasting counters and demonstrations enhance satisfaction, strengthen loyalty, and boost sales by transforming retail spaces into curated experiences. What do they all have in common? The most personalised and engaging experiences take place in PHYSICAL STORES. Online offers and timely customer interactions are easy ways to use customer data. Creating real-life moments in-store is a necessity when creating loyal customers and acquiring new audiences. Find out more: https://lnkd.in/etUc2ACz #CustomerExperience #Agile #Retail #Data #Personalisation #InPersonExperiences #PhysicalStores

The first five days of the Fanatics pop-up in Westfield White City have been a huge success! As we near our 1,000th customer we have seen the card-collecting community come together, from long-time hobbyists to novice collectors, as multiple packs have been broken live in-store - bringing the community together. At Agile Retail, experience is always our focus. Seeing customers not only come and visit the store, but also enjoy the experiential aspects of the pop-up - the card claw machine, the 'Take a Card - Leave a Card' wall, and the personalised photocard creation booth - has only reinforced our advocacy and belief that real-life experiences in retail truly do bring out the best in stores and the sector as a whole. Fanatics Collectibles first pop-up in the UK has introduced the brand to a new generation of card enthusiasts and we can't wait to see how the rest of the festive season unfolds. Don’t just collect — experience. #Fanatics #TradingCards #AgileRetail #CustomerExperience #Retail #Popup #UKDebut

This week saw the launch of the new Fanatics pop up at Westfield London. It was a hugely successful opening day put together by our friends at Agile Retail and saw some popular social media personalities in attendance. We enjoyed capturing the joy of the day through photos and videos of the event. 🎴⚽️🏈⚾️ #collector #sportsmemorabilia #photographer #fanatics #westfield

Whether you're new to collecting or a seasoned enthusiast, the Fanatics store at Westfield White City offers something special for every fan. Visit the pop-up, explore exclusive memorabilia and collectables, and immerse yourself in a unique space designed for fans. Don’t just collect — experience! https://lnkd.in/e6AjUjEP

Brands that use customer insights to deliver tailored experiences see a huge payoff - personalisation can cut customer acquisition costs by 50%! But how do you know what will work and what won’t? Start by segmenting your audience and focusing on easy-to-implement, high-impact use cases. Then test, gather feedback, and refine. AI can supercharge this process with tools like personalised recommendations, dynamic pricing, and tailored communications. For example, here at Agile Retail, adapting our outreach — texts for younger customers and calls for older ones — drove a surge in engagement. The question is: who’s nailing personalisation today? And are you? Find out more: https://lnkd.in/etUc2ACz #CustomerExperience #AI #Personalisation #AgileRetail #Retail

I'm delighted we've opened this pop up store for Xmas! as always, such incredible and Agile work by the Agile Retail team! 🚀 A beautiful but flexible use of a store space, and I think we're going to have a great festive period! Its the little touches that always bring experience in store to life for me - i love the take one leave one card wall, the arcade machines, and the community vibe around the place - its an incredible feeling! I've personally really enjoyed working with the team at Fanatics. Since on boarding together a couple of months ago I've had such an insight into the world of collecting. What an incredible industry that is only really just coming to life outside of the US. I can't wait to deliver, evolve and expand the strategy together! Huge thanks to all the teams for delivering the Westfield store, our first few days have gone really well! Great store team, great customers, great store build! Much more to come together!

Amazing to see the Fanatics pop-up open in Westfield White City, proud to have brought this store to life for their UK retail debut!