Mox Bank

We’re thrilled to share some incredible highlights that showcase how we transform the banking experience! 🥂 The significant growth in deposits reflects our customers’ trust and demonstrates how seamlessly Mox Card has integrated into their everyday lives, contributing to its growing popularity. Mox Credit card has recently upgraded to be Hong Kong’s only mile-earning credit card in town with 0% FX fees; it has become even more popular among our customers, thanks to its Asia Miles rewards. Building on this momentum, we continue to empower customers to take control of their financial future. With access to our expertly curated Core Portfolio and other trading solutions, investing has never been easier with Mox Invest. 2025 is just around the corner, and we’re getting ready for even more exciting products and features. Can’t wait to take Hong Kong’s digital banking experience to a whole new level! 🚀 #Mox #GenerationMox #DigitalBanking #ANewWayOfBanking #ChallengerBank #NeoBank #2024

Happy holidays! 🎄✨ As we celebrate this season of giving, we’re grateful for our customers and the trust you place in us. Wishing you joy, peace and prosperity in the coming year! 🎉 #Mox #GenerationMox #ANewWayOfBanking #DigitalBank #ChallengerBank #NeoBank #Moxsters #Seasonsgreetings #MerryChristmas #HappyNewYear

Need tax season loan tips? Our Chief Product Officer, Jayant Bhatia, recently shared some insights with TVB Finance Magazine🖥️🎤💬. He discussed the tax loan season trends and how Mox enables the loan application journey to be simple, backed by digital underwriting and instant disbursement processes. That makes us a pioneer on Instant loans in Hong Kong. Jayant highlighted that many people overlook better options by following established habits! He suggested everyone compare offers from their go-to banks with those from others: 𝐋𝐨𝐨𝐤 𝐖𝐢𝐝𝐞𝐫 𝐚𝐧𝐝 𝐁𝐨𝐫𝐫𝐨𝐰 𝐒𝐦𝐚𝐫𝐭𝐞𝐫 . Here are some tips from him: 💡𝐋𝐨𝐨𝐤 𝐛𝐞𝐲𝐨𝐧𝐝 𝐢𝐧𝐭𝐞𝐫𝐞𝐬𝐭 𝐫𝐚𝐭𝐞𝐬: Loans are not only about interest rates but also about the end-to-end experience. How long does your bank take from starting an application to getting the money into your account? At Mox, it takes as little as 30 seconds with effective use of data and smart processes at the backend ! 💡𝐌𝐚𝐢𝐧𝐭𝐚𝐢𝐧 𝐚 𝐠𝐨𝐨𝐝 𝐜𝐫𝐞𝐝𝐢𝐭 𝐫𝐚𝐭𝐢𝐧𝐠: Timely payments on credit cards and loan instalments are key. A customer’s relationship with their bank is also an important factor to consider. For more professional insights from Jayant and other financial professionals, check out the episode 🎞️ (in Chinese only): https://lnkd.in/ghgN6UFw

Celebrating the quick wins for our Mox Credit Card! 💳 🎉 In just one month after launching our best-in-town offer — for every HKD4 spent with Mox Credit Card, customers can instantly earn 1 Asia Mile, regardless of spending category, with 0% FX fee for oversea spending and zero (“0”) cap on the Asia Miles rewards, we have witnessed an incredible 77% growth in the average spending of our credit card customers! Additionally, our high deposit balance customer segment has expanded by 26%. These impressive results reflect our deep understanding of the market, allowing us to design offerings that truly meet our customers' needs. Alongside the incredible rewards scheme, we also kicked off our  “Millionaire Asia Miles Lucky Draw 🎁"  in November to share the joy with 8 lucky customers. Previously, 3 lucky winners Mr Yiu, Miss Lai and Mr Wong shared how they’d be putting their 1-million Asia Miles to good use. All of them highlighted the 0% FX Fees as the ultimate reason for making Mox Credit Card their go-to card for overseas shopping! Check out how they turn those Asia Miles into a lifetime experience (only available in Chinese): 🔗 https://lnkd.in/gmmM_B9C #GenerationMox #DigitalBanking #ANewWayofBanking #ChallengerBank #Innovation #Mox4100

Before attending the Global Financial Leaders' Investment Summit 2024 in Hong Kong, Standard Chartered Group Chief Executive Bill Winters joined us as a special guest at our townhall meeting.🍻 Bill spoke about how he values Mox’s innovation and superior customer experience, making us one of the best and fastest growing digital banks worldwide. He also shared with Moxsters about his views around fintech innovation, the global economy and the future of digital banking. Thanks to his sharing, Moxsters are energized for another week ahead!⚡⚡ #Mox #GenerationMox #DigitalBanking #ANewWayOfBanking #ChallengerBank #NeoBank #throwback

We are thrilled to announce that we swept a number of accolades at IDG (International Data Group) Technology Symposium & Awards!! 🎉🥂   IDC Future Enterprise Awards 2024 🏆 Asia/Pacific Awards – CEO of the Year - Barbaros Uygun 胡博思 🏆 Hong Kong Awards – CEO of the Year - Barbaros Uygun 胡博思 🏆 Hong Kong Awards – Future Enterprise of the Year IDC CIO 100 Awards 👉 Honoree 2024 - Christian Piccardi 龐傑信 CSO30 Awards 👉 Security Council - David Walker 戴瑋安 👉 Honoree 2024 – Tobie M.   These remarkable achievements reflect our commitment to delivering secure, robust, and seamless digital banking services while embracing cutting-edge technologies. By putting innovation at the core of everything and pushing boundaries, we are setting new benchmarks in the banking industry, which have been well recognized by both customers and industry experts. As we move forward, we remain dedicated to providing outstanding banking experiences through our unwavering commitment to innovation and excellence in the digital landscape, and to elevate Hong Kong’s digital banking experience to a global standard. 🚀 #Mox #GenerationMox #DigitalBanking #ANewWayOfBanking #ChallengerBank #NeoBank #Leadership #Innovation #IDCFE

We’re celebrating a BIG win! 🎉 Mox has become the first digital bank in Hong Kong to be awarded by Hong Kong Customer Contact Association! Our Customer Care team won four accolades, proving we’re serious about delivering top-notch service: Team awards: 🥈Silver in “Best Customer Centre in Omni-channel Implementation” Highlights of Individual awards: 🥈Justin Cheng – Silver in “Inbound Contact Centre Manager of the Year” 🥈Adonis Wan – Silver in “Customer Centre Quality Management Professional of the Year”   Congratulations to Customer Care team for the hard work and dedication. Winning these awards demonstrates how Mox builds trust through timely and hearty customer communication. 👏 👏 #Mox #GenerationMox #DigitalBanking #ANewWayOfBanking #ChallengerBank #NeoBank #CustomerExcellence #Teamwork

We've recently been to one of the most magical places on earth – The Hong Kong Disneyland! 🧙♂️🪄 ✨ To celebrate our values of collaboration, integrity and passion, Moxsters were split into teams to enjoy the magical moments there. From conquering Space Mountain to meeting Mickey himself, we filled the day with laughter, thrilling rides and immense joy! #Mox  #GenerationMox  #DigitalBanking #ANewWayOfBanking  #ChallengerBank  #NeoBank #TeamBuilding #Disneyland #collaboration #integrity #passion

Ever wondered how Mox is transforming customer engagement? Our Moxsters Edwin Hui, CFA David Walker 戴瑋安 Mawuli Adjei spilled the secrets at Hong Kong FinTech Week 2024. They shared how Mox uses machine learning to transform customer engagement in real time. Speaking in a panel at the Standard Chartered booth on Day 2, they dived deep into our homegrown model that analyses in-app chat data, allowing us to address issues with incredible speed and efficiency. Why is it important to understand in-app chat data? It’s because the majority of Mox’s customer interactions occur through this channel. During the discussion, the Moxsters showed how the model is able to detect customer sentiment in in-app chat and win back customers. They also emphasized on the importance of transparency and continuous improvement through training while sharing ongoing enhancements in analytics, machine learning and tech solutions for cross-team collaboration. We're thrilled to be leading the change of using technology to create the best possible customer experience. Check out this blog post to learn more: https://lnkd.in/gEpHQyx2 #Mox #GenerationMox #DigitalBanking #ANewWayOfBanking #ChallengerBank #NeoBank #HKFTW2024 #MachineLearning #CustomerService #OperationalEfficiency

We are thrilled to announce a major power-up to our management team! Give a big shout-out to Rohan Bhargava, our Chief Growth Officer. He’s also a true homegrown success story. Rohan’s journey with Mox started back in 2019 as a core member, even before we officially launched. Since then, he’s been an all-star player, and most recently, as Head of Cards and Lending. In this last position, he showed himself as a versatile leader. He also led the team to incredible heights, launching a suite of lending services that propelled Mox Credit to the 7th largest credit card portfolio in Hong Kong! So, what’s next for Rohan in his new role? He’s laser-focused on fuelling Mox’s growth and expansion, forging powerful partnerships, and framing GBA strategies. With his passion for innovation and knack for building solid relationships, we’re confident he’ll continue to elevate Mox to new heights. #Mox #GenerationMox #DigitalBanking #ANewWayOfBanking #ChallengerBank #NeoBank #Promotion #Moxsters