LeadDesk

Happy holidays from us at LeadDesk! 🎅 🎄 We want to thank our customers and partners for their trust and successful cooperation in 2024. We’re looking forward to reaching new heights together in 2025. Here’s to simplifying human connections! #LikeALeader

⭐ BREAKING NEWS ⭐ LeadDesk has signed an agreement to acquire Zisson, a leading Norwegian provider of cloud-based contact center software. This milestone strengthens our position as a key player in the Nordic CCaaS market and marks a significant step in our journey as the leading European provider of customer communication solutions. Read the press release here: https://bit.ly/401x540

Listening to phone recordings takes up valuable time and effort. Up your game by getting instant insights from your call center recordings with AI Transcriber! ✨ AI Transcriber gives you an accurate word-for-word transcription of every call, making it easier to search through calls and pinpoint important highlights for agent training, or for following up with customers. With AI Transcriber, call centers can save up to 50% time from quality assurance! ⌛ As an AI-first company we are happy to announce that starting today, all LeadDesk customers get to use AI Transcriber for free! We are proud to be the first CCaaS provider in Europe to do this! 💕✨ A paid version is also available with upgraded features at https://bit.ly/4iN6Dm3

Last Friday was the time to sum up the successful 2024 and celebrate wins together. 🎄✨ And it wouldn’t be complete without… Yes – the heartfelt speech by our CEO! In addition, reflecting on our company values was another big theme of the event. The best way to see our values coming alive is our Leaders setting an example and leading the way. End of year is a perfect time to recognize the contribution of those employees who represented our values in a standout way. After the company-wide voting, who’d be a better person to announce the results than Santa. 🎅 Congratulations on all the winners – so well-deserved! P.S. Big thanks to the Marketing and People teams for masterminding the event. You make it look easy because you’re awesome. #likealeader

Enhancing learning and development in customer service is made easier with the power of AI. According to recent findings by the National Bureau of Economic Research, AI technology allows top-performing employees to share their best practices, which helps newer team members develop their skills. By integrating AI support, not only is customer satisfaction boosted and employee retention improved, but it also fosters a culture of continuous learning among staff. Discover how your team can reap these rewards: https://bit.ly/4iv48V1 #AIinCX #CustomerService

You've heart about VoIP (or even used it to call someone online), but what are the benefits of it in contact centers? VoIP (Voice over Internet Protocol) helps contact center work by enabling internet-based calls that boost cost-efficiency, flexibility, and reliability. No need for extra hardware while up keeping a top-notch call quality. 🌟 Learn why VoIP is the future of communication and how easy it is to get started: https://bit.ly/3VsWnVJ #CCaaS #VoIP

Customer experience is definitely in the spotlight in contact centers. Luckily, with well planned and trained AI solutions customer experience will get better and bring more value than agent work without it. Learn more about how we can help with your CX with AI 👇 https://bit.ly/4fimupA #CustomerExperience #AIinCX

Looking for a simpler way to manage customer conversations right within Zendesk? With LeadDesk Talk, you’ll enjoy: 1. Seamless integration: As soon as a customer calls, LeadDesk Talk pops up in Zendesk and creates a ticket. Agents instantly access the customer's history, allowing them to deliver personalized service from the get-go. 2. Effortless follow-up via SMS: Easily send follow-up messages using pre-made SMS templates, or craft your own messages directly in the app for a more personal connection. 3. All-in-one convenience: Calls and messages are automatically logged in Zendesk, giving you a complete overview at all times. Plus, call recordings are available whenever you need them.

AI can give you the edge – but can you trust it with your customer data? For companies operating in the EU, data security and regulatory expertise is paramount, and a contact centre software provider with AI capabilities must show that it understands and follows both current and upcoming regulations. Read the full article here: https://bit.ly/3O7fiBy #AIinCX

And it’s a wrap for another face-to-face meetup for all our managers at LeadDesk! 🎉 A manager isn’t only a fancy title. It’s also a big responsibility. No one is a superhero but with the right tools and coaching can surely show up like that. And who could take better care of our managers than a friendly neighborhood People team. This time, we covered topics like impactful leadership, performance management, unconscious bias, and many more. The best part often is connecting with our international colleagues face-to-face and enjoying afterwork activities together. Until the next one in 2025! #likealeader