Do you have any advice for companies that haven't adopted an experience-driven IT approach yet? "Don't wait." says Prashant Arora. Here he shares insights into PepsiCo's approach to #ITXM and its evolution toward a holistic, experience-driven IT and Global Business Service culture. https://bit.ly/3NYVUXp #PepsiCo #DigitalTransformation #EX #ITSM #CIO
HappySignals Ltd
IT Services and IT Consulting
Helsinki, Southern Finland 4 096 followers
Leading Experience Management Platform for IT
About us
HappySignals is the leading SaaS company for IT Experience Management, empowering enterprises to change their culture to be more open, outcome-focused, and data-driven. The HappySignals Platform enables IT leaders to get a real-time understanding of the experiences they are delivering to end-users. Using HappySignals, customers can make informed decisions that increase employee happiness and productivity. HappySignals discovers the experiences of millions of employees in 130 countries. Our customers have been able to make their end-users happier on average by 24% and increase productivity by 26%.
- Sivusto
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https://www.happysignals.com/
External link for HappySignals Ltd
- Toimiala
- IT Services and IT Consulting
- Yrityksen koko
- 11–50 työntekijää
- Päätoimipaikka
- Helsinki, Southern Finland
- Tyyppi
- Privately Held
- Perustettu
- 2014
- Erityisosaaminen
Tuotteet
![Näytä HappySignals IT Experience Management Platform napsauttamalla tätä]()
HappySignals IT Experience Management Platform
Employee Engagement Software
HappySignals enables enterprises to continuously measure end-user experiences across different IT touchpoints, share experience data with your stakeholders, identify focus areas, and make data-driven improvements to increase employee happiness and productivity with IT. For IT professionals, HappySignals is the single platform for you to put IT Experience Management (ITXM™) into practice. More smiles and less time wasted – for you and your end-users. Key features: - Quantify end-user happiness and productivity, and understand the reasons why end-users are unhappy or losing time with IT - Get a continuous stream of reliable and comparable data across all of IT - Combine operational data from your ITSM tool with experience data from HappySignals for a holistic view of end-user experience - Effortless real-time reporting and data sharing with stakeholders - Intuitive drill-down analytics to identify improvement areas - Global Benchmarks and IT Support Profiles - Built-in XLA Management
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Ensisijainen
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Aleksanterinkatu 15
Helsinki, Southern Finland 00100, FI
Työntekijät HappySignals Ltd
Päivitykset
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2025 is shaping up to be a transformative year for IT. Budgets are rising and shrinking, AI is simplifying and complicating, and productivity is being redefined. Discover how organizations can navigate this paradoxical landscape, balance human and technological needs, and turn challenges into opportunities in this blog from Sakari Kyrö featuring insights from Roy Atkinson. https://bit.ly/4iL32VC
IT Trends for 2025
happysignals.com
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✨ Your Monthly IT Experience Insights ✨ As the year draws to a close, we’re excited to bring you the latest edition of ITXM Insights, filled with top content and future-focused inspiration: 📈 IT Trends for 2025 ❗ Introducing AI Data Explanations and Focus Area ✍ Three Ways Good ITXM Makes ITSM Better ✍ How to Improve Your IT Service Portal with Experience Data ✍ Why CIOs Need to Care About the Watermelon Effect 🎲 Join us at PINK25, 2-5 February in Las Vegas We wish you a joyful holiday season and a successful start to 2025!✨ #itxm #itsm #ITdecisions #xla
Explore the latest IT Experience trends and future-focused insights
HappySignals Ltd LinkedInissä
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The latest episode of our IT Experience Podcast is now available. Featuring everybody's favorite industry authority - Roy Atkinson - discussing his predictions for IT trends in 2025 with Sakari Kyrö. Together they explore how organizations are navigating contradictions in budget expectations, the integration of AI in service delivery, and the implications for workforce productivity and wellbeing. Watch the video on YouTube below 👇 or listen on Spotify via the link in the comments. https://bit.ly/4g82My7 #ITXM #AI #GenAI #Wellbeing #ServiceDesk #ITSM #CIO
120. IT Trends for 2025 with Roy Atkinson and Sakari Kyrö
https://www.youtube.com/
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This post was written as advice for CIOs in 2024, but the same is still applicable to CIOs in 2025! CIOs must change – or continue to change – IT operations to better reflect the requirements of their organizations, employees, and customers. Here's how you achieve it. https://bit.ly/41iU7UU #ITSM #ITXM #EX #ITSupport
What CEOs Need from Their CIOs in 2024
happysignals.com
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Our latest blog comes from Stephen Mann and looks at how IT service portals have improved in the last decade, even though there’s still much to do, and how IT organizations can improve end-user traction and experiences using experience data. https://bit.ly/3D1NpIZ #ITSM #ServiceDesk #ITXM #SelfService
How to Improve Your IT Service Portal with Experience Data
happysignals.com
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