TCX Consult

✨ Wishing You a Wonderful Holiday Season ✨ As 2024 comes to a close, we want to send our heartfelt thanks to our incredible clients, candidates, and partners. Your support has made this year truly unforgettable for Tenacity CX and TCX Consult. This holiday season, we hope you find time to relax, recharge, and celebrate with those closest to you. 🎉 Here’s to a joyful holiday season and an exciting 2025, full of growth and opportunity. https://lnkd.in/gJpY--qT Nick Walker Emma Holden Susan Chand Alicia Mar Alex Lorey Robyn Kiely Kayli Burgess (Reichlin)

🚀 Is Your Contact Centre Operating at Its Peak? 🚀  With high attrition rates, tech transformations, and the shift to hybrid work, today’s contact centres face unprecedented challenges. TCX Consult's CX Review provides a clear roadmap to operational excellence, combining AI insights with industry best practices to elevate your team and processes. 🌟 Our service covers:  Recruitment & Retention  Workforce & Queue Management  Customer Insights & Personalisation …and much more. 🔍 Discover how a tailored CX Review can transform your contact centre into a powerhouse of efficiency and customer satisfaction. Read our blog to learn more! https://lnkd.in/dUch9PpC #CXReview #ContactCentre #CustomerExperience #OperationalExcellence #TCXConsult  Nick Walker Emma Holden Belinda Roets

🚀 Empower Your Front-Line Leaders with TCX Consult! 🚀 Boost productivity, enhance customer engagement, and reduce absenteeism with our Front-Line Leader Programme. Tailored to meet your business needs, this program combines coaching, mentoring, and hands-on learning to drive real results. Expect up to 20% improvement in team efficiency and a 10% boost in customer satisfaction! 💪📈 Get your leaders equipped to lead effectively and deliver exceptional experiences. Let’s unlock your team’s potential together! Ready to take the next step? Contact us today to customise your program. https://lnkd.in/gZjE79es Emma Holden Nick Walker Belinda Roets Tenacity CX #LeadershipDevelopment #TeamEngagement #CustomerSatisfaction #BusinessGrowth #TCXConsult #Empowerment #LeadershipTraining

Tenacity CX Steptember The Tenacity CX team is proud to be part of Steptember, stepping up to raise awareness for cerebral palsy. We're committed to making a difference and contributing to this important cause. Let’s keep moving, team! #Steptember #CorporateResponsibility #TenacityCX #CerebralPalsyAwareness

🚶♂️ Team Tenacity CX is on the Move! 🚶♀️ We’re excited to join STEPtember and step up for Cerebral Palsy! As specialists in CX and contact centres, we're all about supporting meaningful causes. This September, our team is taking steps—literally—to raise awareness and funds for those living with cerebral palsy. Join us in making every step count! #STEPtember #CerebralPalsy #TenacityCX #ContactCentre #CustomerExperience Emma Holden Nick Walker Robyn Kiely Alicia Mar Alex Lorey Susan Chand Kayli Burgess (Reichlin)

🚶♂️ Team TCX Consult is on the Move! 🚶♀️ We’re excited to join STEPtember and step up for Cerebral Palsy! As specialists in CX and contact centres, we're all about supporting meaningful causes. This September, our team is taking steps—literally—to raise awareness and funds for those living with cerebral palsy. Join us in making every step count! #STEPtember #CerebralPalsy #TCXConsult #ContactCentre #CustomerExperience Nick Walker Emma Holden Belinda Roets

🚀 Are you ready to elevate your contact centre operations to the next level? We're thrilled to introduce a game-changing solution that allows you to unlock deep insights from customer conversations in just seconds—just like asking ChatGPT a question. 🤖 Through our latest partnership, we've brought cutting-edge AI technology that can instantly help you: 🔍 Identify issues and trends in your customer interactions 📊 Analyse agent performance to ensure exceptional service 📝 Summarise calls and customer concerns with unparalleled accuracy And that's just the beginning! 🎥 Watch our quick video to see how this tool can transform your contact centre into a hub of efficiency and customer satisfaction. Don’t miss out on the opportunity to see how we can help you redefine customer service. For more details or to discuss how we can tailor this solution to your needs, feel free to reach out. Let's connect and explore how we can take your contact centre to new heights! 🌟 #ContactCentre #CustomerService #AI #Innovation #CustomerExperience #Efficiency #CustomerSatisfaction Nick Walker Emma Holden Belinda Roets Tenacity CX

🌟 𝙏𝙧𝙖𝙣𝙨𝙛𝙤𝙧𝙢𝙞𝙣𝙜 𝙌𝙪𝙖𝙡𝙞𝙩𝙮 𝘼𝙨𝙨𝙪𝙧𝙖𝙣𝙘𝙚 𝙬𝙞𝙩𝙝 𝘼𝙄: 𝙀𝙡𝙚𝙫𝙖𝙩𝙞𝙣𝙜 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 🌟 In today's customer service world, AI-driven quality management is a game-changer. By monitoring and analysing 100% of interactions, AI boosts satisfaction and provides critical data-driven insights. Read more: https://lnkd.in/eEM-JRH5 📈 𝙒𝙝𝙮 𝘼𝙄 𝙈𝙖𝙩𝙩𝙚𝙧𝙨: Success relies on high-quality data. Companies with robust data lakes gain a significant edge. Measuring AI outcomes is crucial to show ROI and pinpoint enhancements. 🔹 𝙆𝙚𝙮 𝙁𝙤𝙘𝙪𝙨 𝘼𝙧𝙚𝙖𝙨: - Monitoring KPIs: Track satisfaction, resolution times, and productivity. - Gathering Feedback: Collect insights from customers and employees. - Leveraging AI Analytics: Continuously refine processes and AI models. A strategic, phased approach unlocks AI’s full potential in contact centres. 🚀 𝘼𝙄 𝘽𝙚𝙣𝙚𝙛𝙞𝙩𝙨: - Comprehensive Monitoring: Detailed view of performance and satisfaction. - Sentiment Analysis: Understand customer emotions for precise coaching. - Real-Time Support: Enhance interactions with real-time suggestions. 👥 𝙀𝙣𝙜𝙖𝙜𝙞𝙣𝙜 𝙀𝙢𝙥𝙡𝙤𝙮𝙚𝙚𝙨: Involve employees in the AI transition. Offer training and support, creating new career paths. ⚙️ 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙀𝙛𝙛𝙞𝙘𝙞𝙚𝙣𝙘𝙮: AI reduces turnover and optimises resources, allowing agents to focus on complex tasks. Automating QA provides real-time feedback and improves allocation. 🔍 𝙋𝙧𝙤𝙖𝙘𝙩𝙞𝙫𝙚 𝘾𝙤𝙢𝙥𝙡𝙞𝙖𝙣𝙘𝙚: QA automation enhances performance, provides valid feedback, and reduces risks through proactive compliance management. AI in quality assurance transforms customer service delivery, giving businesses a competitive edge. Learn how TCX Consult can assist in your AI journey: https://lnkd.in/eHhfXrFc #AI #QualityAssurance #CustomerService #Innovation #CX #TCXConsult #nickwalker #emmaholden #belindaRoets

🔍 Are you ready to elevate your customer experience with AI? Discover how to build a robust governance framework that ensures your AI deployments are ethical, compliant, and effective! 👉 Read the Full Blog: https://lnkd.in/eb8v9P9Y 🌟 Blog Highlight: Building a Robust Governance Framework for AI in Customer Experience 🌟 Dive into our latest blog post to learn: How to define clear objectives for your AI strategy. Essential ethical guidelines for AI use. Ensuring compliance with laws and regulations. Best practices for data management. The importance of continuous monitoring and evaluation. Involving stakeholders in the governance process. Unlock the full potential of AI while maintaining trust and integrity. Click the above link to read more and take the first step towards a solid AI governance framework! 🚀 #AI #CustomerExperience #Governance #EthicalAI #DataManagement #Compliance #BusinessStrategy #AIinCX

Sales Consultant role with leading Australian Insurance Co. Sydney based, 50/50 blended WFH & in office, $90k package + bonus. An amazing company with stunning offices in Town Hall & strong retention of their staff. Email susan@tenacitycx.com.au for more info.