The best way to end the year is with more G2 badges! ✨ We're thrilled that Panviva has been recognized in G2's Winter 2025 Market Reports - a testament not only to our incredible team members but our partners and customers who make us shine! Thank you 🎁
Upland Panviva
Software Development
Camberwell, Victoria 1,984 followers
Panviva combines the power of AI with the trust of compliant knowledge to exceed your customer’s expectations.
About us
Upland Panviva is a knowledge management (KM) system that focuses on providing employees and customers with contextual guidance at their moment of need. Panviva simplifies complex processes and helps to communicate critical changes in highly compliant industries, slashing training times and increasing productivity for businesses. The unique design allows agents to access to critical processes and, policies in just a few clicks. Reducing time spent searching for answers, or repetitive low value requests triaged to senior staff. From a single source of truth deliver governed knowledge to web, chatbots, CRMS and self-service portals enabling a true omnichannel experience for customers. Leave us a review and explore what others have to say about Panviva on G2! https://www.g2.com/products/panviva/reviews
- Website
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http://www.uplandsoftware.com/panviva/
External link for Upland Panviva
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Camberwell, Victoria
- Type
- Public Company
- Founded
- 1996
- Specialties
- Guided Navigation, Continues process improvement, Business Process Guidance, BPM, Customer Engagement, Knowledge Management, Improved training effectiveness, Performance software, Customer Experience, Customer Service, Digital Transformation, AI, and Chatbot
Locations
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Primary
Get directions
Level 1, 683 Burke Road
Camberwell, Victoria 3124, AU
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1 Executive Drive
Suite 302
Chelmsford, Massachusetts 01824, US
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340 March Road
Suite 500
Ottawa, Ontario K2K 2E4, CA
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401 Congress Avenue
Suite 1850
Austin, Texas 78701-3788, US
Employees at Upland Panviva
Updates
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Upland Panviva reposted this
🎉 We’re honored to share that Upland Software earned 76 badges in G2’s Winter 2025 market reports across its portfolio of solutions, up 73% year-over-year! 👏 AI knowledge management solutions, Upland RightAnswers and Upland Panviva, continue to rise, earning a significant number of badges. Upland BA Insight, AI enablement platform, and Upland Qvidian, AI-powered proposal management and response software, also received valued recognitions in their respective reports. Read the full press release here 👉 https://lnkd.in/eGVEQmbK
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With Viva Topics on its way out, Microsoft is redirecting its focus toward Copilot, its generative AI solution poised to redefine productivity and collaboration. Read more about this upcoming shift -> https://ow.ly/BCIF50Uh979
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"Once you move to virtual, the number of documents exponentially grows and grows. And on top of that, the agent's life and how they need to multitask is also growing." In the latest edition of Connected Knowledge, Fiona Vanderlinde joins us to chat about the ever-growing demands of call center agents and the hidden power of AI-powered knowledge curation and delivery. Catch the full episode wherever you listen to podcasts or at https://ow.ly/WqIm50Uba2C
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Being a blended agent requires a unique skillset that goes beyond product knowledge. It demands a blend of technical expertise, empathy, and the ability to multi-task effectively, which can make this role a challenging feat. Visit our blog to get familiar with how to maximize the success of your blended agents 🎧 https://lnkd.in/gZt9EdW6
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Ready to transform your customer service game? 🚀 We are excited to announce our partnership with Liveware! Combining our AI-powered knowledge management with Liveware's expertise, we're empowering organizations to deliver exceptional customer experiences. Check out this article to learn more 🙌
Liveware is thrilled to partner with Upland Panviva, a leader in knowledge management. Together, we're elevating the customer experience with seamless, personalised interactions across every channel. Combining Panviva’s chatbot technology with Liveware’s expertise in aligning people and processes, we empower businesses to drive efficiency and achieve impactful results. Make every customer touchpoint count. Read our article to learn more. #Liveware #CX #KnowledgeManagement #LivewarePartnership #Innovation #UplandPanviva