Origo BPO - Remote Teams For Mid-Market Companies

📢 Field Notes Live from GAM Fall Meeting 2024 Join us on November 20th as Mitch Galutera, our Director of Client Success, goes live from the GAM Fall Meeting for a special Field Notes broadcast. Mitch will be sharing key insights and top takeaways from the event, giving you an exclusive look at what’s shaping the future of manufacturing. Don’t miss this chance to hear straight from the ground! Mark your calendar and tune in.

Heading to the Georgia Association of Manufacturers (GAM) Fall Meeting? Be sure to say hello to our Global Director of Client Success, Mitch Galutera. We’re excited to share insights and best practices, including highlights from a recent success story with a leading cooling solutions manufacturer. In case you missed it 👀 We recently helped a manufacturer transform customer service operations by building their after-hours support capability. See how they achieved: ✅ A 99% call answer rate ✅ Zero customer escalations ✅ The confidence to secure larger chain accounts ✅ $178,000 in annual overhead savings Watch the 15-minute session and discover how this success story unfolded and what’s possible for your after-hours support operations. https://lnkd.in/gXSyA_6R

🕒 Taking 5 to 15 minutes just entering work order information into your FSM? If you’re a service company processing thousands of work orders each week, you know the challenge: manually entering data into your FSM takes time—often 5–15 minutes per order.  That adds up quickly, slowing down productivity and creating room for errors.  Join us in our upcoming webinar to discover how you can cut order entry time in half and let AI do the heavy lifting.  Let your team focus on what really matters, not repetitive data entry. Hit Attend and Save your spot now. https://lnkd.in/gJdbvUQj

📣 See you at the 2024 Georgia Association of Manufacturers (GAM) Fall Meeting! Mitch Galutera, our Global Director of Client Success, will be at the event happening Nov 19-21, ready to glean new insights straight from leaders in the industry. Will you be there? Make sure to say hello – he's excited to share some of our best practices and reveal a few secrets about our latest AI-enabled Dispatch innovation. 👀 And here’s a bonus: on Nov 20, we’ll also have a special Field Notes episode capturing key takeaways from the event. Looking forward to seeing you there!

Building After-hours Support Capability while Saving $170,000 in Overhead    Join Yassin Shaar and Mitch Galutera this Friday, November 1, at 9:00 AM EST, as we share how a leading cooling solutions manufacturer built their after-hours support capability AND saved $178,000 annually.    In this 20-minute webinar, you’ll learn how they:     ✅ Built a cost-effective, scalable after-hours support solution  ✅ Delivered a 99% call answer rate  ✅ Reduced escalations to 0  ✅ Positioned themselves to win bigger chain accounts    Click "Attend" to register and secure your spot now.  👉 https://lnkd.in/gXSyA_6R  

From Missing Calls Past 4:30 PM to Becoming the Preferred OEM for Aftermarket Service    Join Yassin Shaar and Mitch Galutera this Friday, November 1, at 9:00 AM EST, as they share how one of our partners became the preferred OEM partner for top retail accounts by augmenting their Customer Service with an offshore team.    In just 20 minutes, you will learn how they:     ✅ Improved response times to exceed retailer expectations  ✅ Reduced service request time-to-close below 9 days  ✅ Delivered 7-day after-hours support  ✅ Saved $178,000 in overhead costs    Click "Attend" to secure your spot now 👉 https://lnkd.in/gXSyA_6R

Can’t find the right Technical Support Talent for the job? Join me and Mitch Galutera this Friday, November 1, at 9:00 AM EST as we reveal how one of our partners improved their customer experience by building their after-hours support capability with a high-performing team of technical support reps. On this 20-minute executive briefing, you’ll discover how this leading cooling solutions manufacturer: ✅ Eliminated customer escalations ✅ Achieved a 99% call answer rate ✅ Gained the confidence of large chain accounts ✅ Saved $178,000 in annual overhead Hit "Attend" now to reserve your spot!

It’s almost time! 🚨      In just a few hours, we’ll be live at 10AM EST to reveal how a leader in the commercial kitchen industry captured service calls in the after-hours, reduced onshore team burnout, and achieved 100% completion on service orders.      Here’s what you’ll learn:      🔘 How they ensured 7-day coverage with an offshore team    🔘 How they improved customer satisfaction and eliminated missed calls   🔘 How they boosted employee morale by integrating an offshore team in their operations      We’re starting soon, so don’t miss out—click “Attend” now on the link and join us this 10AM 👉 https://lnkd.in/gyptm6iD

Team burned out from taking after-hours calls ❓    Taking up after-hours calls on top of a busy work day is an easy ticket to burnout.    Join us this Friday, October 18 at 10:00 AM EST to hear how a leader in the commercial kitchen industry reduced employee burnout and boosted onshore team happiness by integrating an after-hours support team in their operations. Discover how they regained control of their work-life balance and focused on higher-value tasks in this 30-minute webinar.  Hit "Attend" now on the link so you don’t miss out on this insightful session about customer service and burnout 👉 https://lnkd.in/gyptm6iD

Customers complaining about delayed responses ❓    Delayed responses can cause frustration among your most important clients, leading to escalations. One service company managed to turn this around by integrating a dedicated offshore support team that helped them: ✅ Eliminate after-hours support gaps  ✅ Achieve 100% completion on service orders  ✅ Increase customer trust    Join us this Friday, October 18 at 10AM EST to find out how.   If you want to prevent increasing customer escalations, this 30-minute webinar is for you. Hit "Attend" on this link to join 👉 https://lnkd.in/gyptm6iD