Intercom

No script. No filters. No fluff. Stephen Fry and Brian Eno take on AI as only they can. You won’t find another conversation like this anywhere else. Their full episode of Off Script is live now for 30 days. Watch it now and tag anyone who should see this before it's gone! 👇 https://lnkd.in/gjyMPjgC

¿En qué te ayudo? どう手伝えばいい？ Wie kann ich dir helfen? Jak mogę ci pomóc? 我能帮你什么? How can I help you? There's a whole heck of a lot to think about if you're in the market for an AI agent. For example, if you serve customers across the globe, how does each solution handle multilingual support (if they handle it at all)? To choose the most effective front-line support solution for your needs, you'll want the answer to this question – and quite a few others. If only there was some type of AI agent buyer's guide... oh, wait If you're in the market for an AI agent, take a look and ensure you leave no stone unturned 👇 https://lnkd.in/gXGqkDF8

A robot who can tell you a joke, pilot a plane through a wormhole, 𝙖𝙣𝙙 get you out of a jam (physically or intellectually)? What more could you want in a sidekick? According to Robert Richman, not much. Because that's his choice for movie robot turned AI-sidekick in a recent episode of The Ticket podcast. Robert sat down with Bobby S. for a conversation about aligning company culture with customer service – and how important a strong culture can be for navigating big changes, like adding AI into the mix. You can listen to their full conversation wherever you get your podcasts 🎧

🚨 Where are you focusing your efforts next year? 🚨 2025 is (quite literally) right around the corner. What do you have your sights set on? Whether you're looking to add AI into the mix, maximize satisfaction, polish up your knowledge center, or close as many tickets as possible – we want to know your big goals for 2025. If your top priority isn't listed, let us know in the comments!

Stephen Fry and Brian Eno’s conversation about AI is one for the books – and it’s one worth your time. These quotes only scratch the surface. Watch the full video before it’s gone on January 11.

Knowledge center content optimized for humans? 👍 Knowledge center content optimized for AI? 👍 Knowledge center content optimized for humans 𝙖𝙣𝙙 AI? 🙌 Here's how Beth-Ann, our senior knowledge manager, ensures that public content is easy to search, read, and digest for both humans and robots. And... how she does it with a little help from AI.

While many of us are cozying up with family, unwrapping gifts, or enjoying a well-deserved day off – customer support teams are still out there on the front lines, answering questions, resolving issues, and keeping businesses running. To every CS rep working today: 𝘁𝗵𝗮𝗻𝗸 𝘆𝗼𝘂. You’re the quiet heroes of the holiday season, and we see you. Your dedication ensures that no matter the time or season, customers are heard, helped, and supported. Here’s to you and the incredible work you do – today and every day.

Customer support requests come in all shapes and sizes. Some need empathy. Some need expertise. And some just need… a resolution. Fast. When ticket volume surges, this distinction matters. Just ask Nuuly. At one point, the clothing provider was fielding requests from 40% of their total active subscribers(!!!), and they needed a way to keep quality high without burning out the team. The solution? Let AI handle the routine, so their team of experts could solve the hard stuff and deliver the personalized service their customers deserve. Take a listen to Natalie from Nuuly talking about their journey with AI 👇

Stephen Fry and Brian Eno broke the internet (in the intellectual way). Take a look at the comments, then watch the video that did it. But don’t wait too long – it’ll only be around until January 11. Listen to their conversation now 👇 https://lnkd.in/gjyMPjgC

There’s no question that 2024 was a wild one. The rapid development of AI is disrupting, redefining, creating, and potentially replacing entire industries. It can feel like you're trying to change a tire while the car is barreling down the highway. BUT here’s some perspective for you, courtesy of Des Traynor – Every leap, every curveball, every “what just happened?” moment – it’s only ever gone one way: 𝗳𝗼𝗿𝘄𝗮𝗿𝗱. We keep innovating. We keep getting better. Here’s to looking ahead to 2025 and beyond with optimism. (And you can watch Des’s full keynote from Pioneer on Intercom’s YouTube channel.)