CXG

As the holiday season approaches, here are some sustainable ways to gift luxury combining elegance with eco-conscious choices! Photo/video credits: Vestiaire Collective BA&SH Heristoria Ulla Johnson #CXG #CX #Luxury #luxurybrands #sustainability #conciouscouture #christmasshopping #luxurygifting #circularity

Check out our CXG CEO Christophe Caïs, featured on Podcast du Luxe with host Lou DANA! In just 20 minutes, Christophe shares his insights on the evolving luxury landscape, from shifting consumer expectations to the challenges of recruiting and training sales teams, plus the power of authentic storytelling. Don’t miss out on key strategies for today’s luxury brands!   🎧 To listen to this exclusive episode, click here: Spotify: https://lnkd.in/dua7ZU3c Apple Podcasts: https://lnkd.in/dj_m4JYH Deezer: https://lnkd.in/dp86J4GA YouTube: https://lnkd.in/dTvyC2GJ   #CXG #CX #customerexperiencegroup #customerexperience #luxury #luxuryretail #podcast #industryinsights #employeeexperience #retailstaff #luxurybrands

In our most recent report The Advisor Effect, we highlighted client advisors' employer expectations. Because of the pandemic, while initially a temporary solution, flexible scheduling, and hybrid work have become seemingly permanent expectations and accommodations for employees. In addition, many regard their chosen career and professional role as more than a means to an end. They desire a sense of purpose and alignment with personal values through their work. Interested in the full report? Download now by visiting: https://lnkd.in/d_N8r7pV

The 2024 Luxury Brand Sorting Hat: Understanding Brand Identity Through the Lens of The Four Hogwarts Houses and a Little Holiday Magic. Much like Hogwarts houses, brands thrive when they embrace their true identity. Gryffindor's boldness, Ravenclaw's innovation, Hufflepuff's reliability, and Slytherin's exclusivity, each offer something unique. Brand success isn't about being everything to everyone. It's about being something special to someone special. Watch the video below and visit: https://lnkd.in/dSaitu8H to dive deeper into the full story. 🪄

From dazzling concept stores in Bangkok to fresh leadership at top fashion houses! This week, a French luxury brand unveiled an innovative concept store, showcasing local artistry and exclusive experiences. Meanwhile, a major fashion house appointed a celebrated creative director known for blending craftsmanship with modernity. In the beauty world, a leading cosmetic brand announced its largest store launch, complete with a state-of-the-art spa. Check out the latest in luxury industry updates! Link in comments. 👇 #CXG #CX #luxury #luxurybrands #industrynews #customerexperience #customerexperiencegroup #Dior #Chanel #Maisonmargiela #Skims #Charlottetilbury #Harveynichols

Delivering a seamless and memorable Passenger Experience is about creating harmony at every touchpoint of the journey. That’s why we’ve crafted a transformative 6-step approach: Discover, Diagnose, Design, Deploy, Drive, and Distinguish. From understanding passenger needs to implementing innovative solutions and monitoring success, our methodology ensures every moment counts. Swipe through to dive deeper into each step of our process and see how we collaborate with airports and airlines to redefine passenger journeys. Ready to elevate your passenger experience? Start your project today by connecting with our CX Consultants. Visit www.cxg.com/contact to get started! #CXG #CX #customerexperience #customerexperiencegroup #passengerjourney #traveling #airports #passengerexperience #airlines #travelhubs

Let’s imagine this scenario: It’s a brisk winter morning on Wall Street, and the dust has barely settled from a failed appeal and an ultimately collapsed Tapestry-Capri merger. Dealmakers are already picking up their phones in the gleaming offices of luxury conglomerates from Paris to New York. The potential target? A portfolio of iconic brands – Michael Kors’ accessible luxury, Versace’s Italian glamour, and Jimmy Choo’s footwear heritage – suddenly up for grabs. As investment bankers update their pitch decks and private equity firms, sharpen their pencils, three distinct futures emerge from the fog of uncertainty, each with its promise and peril. Read more by visiting: https://lnkd.in/d2EHjWxe #CXG #CX #Customerexperience #customerexperiencegroup #capriholdings #tapestry #tapestrycapri #mergersandacquisitions #industrynews #thoughtleadership #luxuryindustry #luxuryretail #luxury #luxurybrands #michaelkors #jimmychoo #versace

We’re thrilled to announce Dabei Lu as CXG’s new Regional Vice President of Greater China! Having started her journey with CXG in 2014, Dabei has since risen through the ranks thanks to her exceptional leadership and deep understanding of the Chinese luxury market. As Deputy Regional Vice President for Hong Kong, Macau, and Taiwan in 2023, she now steps into her new pivotal role overseeing CXG's Greater China operations.   Dabei’s expertise and strategic vision will drive CXG’s growth in this key market, enhancing our ability to deliver unparalleled value to our luxury clients. Her leadership will focus on strengthening market presence, fostering collaboration, and advancing CXG’s position as the go-to consultancy for luxury customer and employee experiences. Read the full announcement by visiting: https://lnkd.in/dekzuP3e #CXG #CX #customerexperiencegroup #customerexperience #china #greaterchina #companyupdates #leadershipteam #pressrelease

🎁With the holiday season upon us, there's an opportunity for luxury brands to optimize purchase intention! In luxury retail, it’s not just about the product; it’s about creating an emotional connection with the customer. Data reveals that 71% of clients agree their advisor was convincing in encouraging them to make a purchase—but what makes these advisors so effective? Why Customers Connect with Advisors The best client advisors know how to make their customers feel seen, heard, and valued. Here’s what clients say matters most in building that connection: 89% feel they were truly listened to by the advisor. 87% appreciated how advisors discovered the purpose of their visit and 50% felt the advisors managed to discover personal traits about them 79% admired the advisor’s engaging conversational skills. What truly sets top-performing advisors apart? Advisors who are able to create a pleasant conversation and a stronger connection!    The Cost of Missing the Mark While strong connections drive sales, their absence can lead to dissatisfaction. Failing to understand the customer’s purpose can leave them frustrated—and 20% of dissatisfied customers may go on to discourage others from engaging with your brand. #CXG #CX #Customerexperiencegroup #customerexperience #emplyeeexperience #luxurybrands #holidayshopping #advisorinteractions #industrydata #luxuryindustry #luxury #luxurymarket

Our latest report on the Employee Experience of Sales Advisors and insights from our CEO, Christophe Caïs, has been featured in an article by Forbes contributor Pamela Danziger. This insightful piece explores the ongoing retail labor crisis, highlighting our findings. Our report is now available for download. Visit https://lnkd.in/d_N8r7pV. #CXG #CX #Customerexperiencegroup #customerexperience #employeeexperience #EX #thoughtleadership #forbes #industryupdates #industryinsights #luxurybrands #luxuryretail