Parloa

💥 IT'S HERE! 💥 Today, we’re thrilled to announce a groundbreaking new chapter of AI in customer service. Imagine a personal AI agent for every single customer. In the generative AI era, if you have millions of customers, you should be having millions of unique conversations. This is why we’re introducing a new category of software, to empower enterprises to connect with every one of their customers, safely and at scale: ✨ The Parloa AI Agent Management Platform — Parloa AMP ✨ Why will this change the game for contact centers? ▫️ Parloa AMP allows companies to provide a personal AI agent for every customer. They are designed with natural language briefings, not scripted flows, so they can have dynamic conversations across a complex set of use cases — and faster time to value. ▫️ Parloa AMP provides a portfolio of agent lifecycle management tools that allows companies to design, QA, deploy, and scale a team of personal AI agents. The ability to simulate and evaluate thousands of conversations before deploying to customers allows you to safely and reliably fine-tune each agent. AMP will be unveiled on September 12th by our co-founders Malte Kosub and Stefan Ostwald live at our WAVE conference in #Berlin. Learn more about today’s sneak peek: https://lnkd.in/dnXpCJpE #AI #GenAI #AIagent #AIAgentManagementPlatform

Language barriers are one of the most frustrating experiences for a customer. Imagine calling customer service only to realize you and the agent can hardly understand each other. 😶🌫️ In his recent article for CrmXchange, our Lead AI Evangelist Maik Hummel, delves into the possibility of building a true multilingual contact center. 👉 https://lnkd.in/ePvJC9DK The demand for this is high: For example, in the U.S. 25 million people have limited English proficiency. Parloa’s Real-Time Translation (RTT) technology makes it possible to support multiple languages 24/7 in contact centers. RTT provides instant translation for voice-first customer support conversations and allows agents to successfully solve customer requests regardless of their - or the callers’ - language skills. With genAI-based suggestions and multimodal response options, agents become more productive, enabling customers to enjoy seamless support and faster call resolutions. An amazing boost for your contact center🚀 Learn more about how Parloa’s RTT works under the link in the comments👇 #Parloa #RTT

Great talk by Maik Hummel from Parloa on the transformation of customer experience at OpenAI Dev Day! https://lnkd.in/gtw5FbAf

In today's rapidly evolving customer service landscape, generative AI isn't just a buzzword - it's a transformative technology that can revolutionize contact center operations. Having guided organizations through successful genAI integrations, we've distilled the most important steps for ensuring a smooth and impactful GenAI adoption.✨ Download the full guide with 9 steps to mastering GenAI adoption in contact centers here 👉 https://lnkd.in/eDSm-sje #Parloa #GenAI #AIInnovations #CustomerService

Voice is making a big comeback. Are you ready? As featured in the latest Forbes article by Adrian Swinscoe – which delves into customer experience trends for 2025 – one prediction stands out: voice interactions are returning to center stage. For years, chat seemed like the future of customer support. But in practice, it has often fallen short, leaving customers feeling unheard and unsatisfied. Now, thanks to advancements in voice technology and the rise of “Agentic AI,” we can once again deliver the kind of effortless, human-like connection customers have been waiting for. What does this mean for your brand and customers?  • Genuine Connection: Voice AI responds with the warmth and natural flow of real conversation.  • Instant Clarity: Customers get direct, spoken answers—no more sifting through text and touch-tone IVRs.  • Elevated Experiences: Interactions feel more intuitive, more engaging, and ultimately more helpful. At Parloa, we’re committed to making these voice-first experiences commonplace –restoring the power of conversation as a cornerstone of great service. Curious about what the future holds? Check out Adrian’s Forbes article (link in the first comment) and let’s discuss how we can bring voice-driven customer experiences to life.

Riverty has announced their strategic partnership with Parloa! 🤝🎉 Riverty is a globally leading fintech company with a clear focus on tech innovation, leveraging AI to deliver value to its customers. Riverty’s 24/7, multi-lingual AI Agent, powered by Parloa, will handle simple enquiries and route more sensitive debt collection cases to trained experts. The AI Agent enables natural, human-like conversations, making interactions as easy as talking to a friend, while reducing consumer wait times by 50%. KINOVA, our partner specializing in Parloa-powered solutions, successfully guided the implementation. #bettertogether "Voice interaction, as the most direct and empathetic form of communication, is ideal for handling financial consumer enquiries", said Hendrik Finke, Operational Process Excellence Lead at Riverty. "With our AI Voice Assistant, we step into an exciting journey of AI-driven evolution, as we continue crafting consumer experiences through human-focused AI solutions.” It’s exciting to see how Riverty is taking its customer service to the next level - we’re thrilled to be part of this transformation. 💫 Learn more 👉 https://lnkd.in/eit3gF46 #Parloa #AIInnovations #CustomerService

Parloans at Hangar 51's Demo Day!💫✈️ Through the Hangar 51 Accelerator, International Airlines Group (IAG) collaborates with companies, driving tech innovation in the aviation and travel industry. As part of this program, our team worked together with IAG Loyalty and IAG.ai to create the world’s most rewarding experiences.✨ Leveraging on our AI Agent Management Platform (AMP), IAG Loyalty's AI Agent, affectionately named Charlie, was developed to autonomously address simple queries, enabling human agents to focus on more complex issues. Charlie precisely identifies the intents of internal calls and continues responding with newly added knowledge articles. There has been excellent feedback from the users who believe that Charlie will be a valuable resource for the internal team, allowing employees to access the 24/7 knowledge resource through natural and dynamic conversations.🚀 We look forward to exploring more use cases and creating better experiences together! Big shoutout to the whole team!✨ Jose Serrano Molina Donna Czyzewski Kate Ritchie Prateek Choudhary Alistair Woodward Enrique Rojas Navarro #Parloa #AIAgents #CustomerService #Hangar51

✨Inside Parloa AMP: how to QA autonomous AI agents before they have conversations with customers? ✨ With Simulations in our AI Agent Management Platform (AMP), enterprises can automate thousands of simulated AI agent-to-person conversations across multiple test cases to evaluate behavior, performance, and security. Test cases can be developed by briefing AI agents with real-world customer interaction examples. For instance, an airline AI agent can be tested on its ability to efficiently search for flights, explain policies clearly, and respond empathetically to travelers' diverse needs. The testing results can be used by customer service teams to optimize the natural language briefings, including fine-tuning the agent’s behavior, persona, or instructions. In the screenshot below, you can see how it looks inside of AMP: 1. Brief your agents with your brand’s tone, messaging, and detailed instructions for the specific tasks at hand (including interactions with knowledge sources or other APIs) 2. Test how agents behave in different real-world scenarios - the screenshot below shows some example tests 3. Revisit the history of all the simulated interactions to see what went wrong (or right!) Next time we’ll share expert advice on best practices for simulations - stay tuned 🔔 Learn more about our Simulation feature in Parloa AMP here👇 https://lnkd.in/dfgMPweY #Parloa #AIAgents #AIInnovations #CustomerService

Did you know that an estimated $489 billion (USD) is spent every year on contact centers, yet the experience remains frustrating for many? Parloa is transforming customer service with its AI-powered solutions, making interactions feel as natural as talking to a friend. Founded in 2018, Parloa has quickly become a leader in AI-powered customer service automation, helping businesses across sectors like insurance, e-commerce, utilities, and travel. One of their standout achievements is helping a leading teleshopping company handle 3 million calls a day, boosting shopping cart value by 10%! Curious to learn more about how Parloa is revolutionizing customer service? Discover the full story and see how AI is making customer interactions as easy as talking to a friend. Katelyn Liu; Susanne Lorenzen; Patrick Melchner #AI #Azure #CustomerService #Innovation #Parloa

🎉 Exciting News! 🎉 We're thrilled to announce the latest additions to our US team: Welcome, Dorothy Copeland and Frank Benson! Dorothy joins us as SVP of Global Partner Ecosystem, bringing deep commercial experience from technology innovators - including AWS, Stripe and IBM. She is known in the industry as an ecosystem thought leader and has a proven track record of building and scaling technology sales and partner businesses. Meanwhile, Frank comes on board as our Director of Strategic Accounts, bringing over 20 years of expertise in AI and the contact center markets. With a distinguished career that includes pivotal roles at Nuance and Microsoft, Frank has led transformative initiatives driving substantial market share and revenue growth. We’re beyond excited to welcome Frank and Dorothy to the team - here’s to many achievements together! 🚀 Learn more 👉 https://lnkd.in/e3x5h2bW #Parloa #NewHire #AIInnovations