AwesomeQA

The Graph, an indexing protocol for organizing blockchain data and making it easily accessible, Recently shared how using AwesomeQA in their community helped them overcome common community management challenges. They had this to say: “The AwesomeQA bot alleviated the burden from members of the community answering repeat questions in Discord. Not only did this free up their time to work on other activities, but it also resulted in faster responses to these repeat questions, which of course made The Graph’s community members happy. The ability to train the bot on The Graph’s docs as well as responses from members of the ecosystem in Discord also ensures the bot is forever being trained and kept up to speed on new features, troubleshooting techniques, and general information that is valuable to users.” This shows how they are using AwesomeQA's automation in smart ways to manage their community. They're not only growing but also ensuring their members get quick and effective support. A big thanks to Team Graph for sharing their experiences with us. Want to know more about how it's been for them using AwesomeQA? Check out their full story here: https://lnkd.in/evNy74my

Riding into the new year together with as much enthusiasm as these two fellas 😄 🚴♂️ Happy Holidays! ✨ To our incredible team and awesome customers: thank you for an unforgettable 2024. From growing our team to working on exciting new projects, every milestone has been a shared success because of you! Here’s to a joyful holiday season and a New Year filled with happiness, growth, and adventure! 🎄✨

𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗨𝗽𝗱𝗮𝘁𝗲: 𝗢𝘂𝗿 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁 𝗰𝗮𝗻 𝗹𝗲𝗮𝗿𝗻 𝗳𝗿𝗼𝗺 𝗿𝗲𝘀𝗼𝗹𝘃𝗲𝗱 𝗽𝗮𝘀𝘁 𝘁𝗶𝗰𝗸𝗲𝘁𝘀! We’re excited to introduce a new feature designed to make our AI Agent more effective for you. 𝗛𝗲𝗿𝗲’𝘀 𝘄𝗵𝗮𝘁’𝘀 𝗻𝗲𝘄: Our AI Agent can now analyze past resolved tickets to build a richer knowledge base and provide more accurate, relevant responses. With a deeper understanding, the bot is now better equipped to handle a wider range of questions. 𝗪𝗵𝗮𝘁 𝗮𝗯𝗼𝘂𝘁 𝗽𝗿𝗶𝘃𝗮𝗰𝘆? We ensure all confidential information is anonymized, so your customer's data stays protected. Want to give it a try? 𝗖𝗼𝗺𝗺𝗲𝗻𝘁 𝗯𝗲𝗹𝗼𝘄, 𝗮𝗻𝗱 𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝘄𝗶𝗹𝗹 𝗯𝗲 𝗶𝗻 𝘁𝗼𝘂𝗰𝗵. #customersupport #customersuccess

𝗦𝗺𝗮𝗹𝗹 𝘁𝗲𝗮𝗺, 𝗴𝗹𝗼𝗯𝗮𝗹 𝗻𝗲𝗲𝗱𝘀? Managing 𝗹𝗮𝗿𝗴𝗲-𝘀𝗰𝗮𝗹𝗲 𝘁𝗿𝗮𝗻𝘀𝗹𝗮𝘁𝗶𝗼𝗻 𝗱𝗲𝗺𝗮𝗻𝗱𝘀 with a small team can feel overwhelming. Juggling workflows across languages and regions isn’t just time-consuming - it’s limiting. With 𝗔𝗜 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀, you can: ✅ Automatically translate and localize content in real-time. ✅ Handle multiple languages with consistency and accuracy. ✅ Scale your global reach without scaling your team. Translation no longer needs to be a bottleneck - it can be a bridge to new markets and opportunities. 𝗛𝗼𝘄 𝗶𝘀 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗺𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗱𝗲𝗺𝗮𝗻𝗱𝘀? Have you explored automation in your translation process? #customersucccess #customersupport

𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗨𝗽𝗱𝗮𝘁𝗲: 𝗙𝗶𝗹𝗲 𝗔𝘁𝘁𝗮𝗰𝗵𝗺𝗲𝗻𝘁𝘀 𝗔𝗿𝗲 𝗛𝗲𝗿𝗲! AwesomeQA now supports 𝗳𝗶𝗹𝗲 𝗮𝘁𝘁𝗮𝗰𝗵𝗺𝗲𝗻𝘁𝘀 across all channels. Whether users need to share PDFs, screenshots of technical errors, or logs, AwesomeQA now supports these file types to enhance support efficiency. Here’s where you’ll find this feature in action: • Our Web Widget • Discord  • Telegram  • Email (including email replies to web tickets) • Slack  This feature is now live across all supported platforms. If sharing files has been a missing piece in your workflow, you can start using it today to make issue resolution more straightforward. We look forward to seeing how it enhances your support process! #customersuccess #customersupport

On Monday, we wrapped up an incredible year with the AwesomeQA Christmas party! 🎄🍷 From celebrating our wins over mulled wine in the office to a competitive (and fun!) game of eisstockschießen 🥌 , it was definitely a night to remember. Grateful for this 𝘼𝙒𝙀𝙎𝙊𝙈𝙀 team and excited for what 2025 has in store!

𝗖𝗮𝗻 𝗔𝗜 𝗿𝗲𝗮𝗹𝗹𝘆 𝗯𝗲 𝘁𝗿𝘂𝘀𝘁𝗲𝗱 𝘁𝗼 𝗴𝗶𝘃𝗲 𝗮𝗰𝗰𝘂𝗿𝗮𝘁𝗲 𝗮𝗻𝘀𝘄𝗲𝗿𝘀? A lot of people lose trust in AI agents fast, and it’s easy to see why. Many early models—and even some now—struggle with consistency and tend to hallucinate answers. That’s left a bad taste, making it hard to believe these tools can truly deliver excellent support. So, how is it that hundreds of projects are using our AI agent with complete peace of mind and significantly improving their CSAT scores? Here’s how we made it happen: ✅ It strictly relies only on your knowledge base → Whether it’s your website, product documentation, or resolved tickets, our AI sticks to the facts you provide. ✅ If it doesn’t know, it doesn’t guess → Instead, it pulls in your team to fill the knowledge gap—all while seamlessly managing the customer interaction from start to finish. ✅ It learns automatically → Every past resolution becomes part of its knowledge, so it gets smarter over time leaving fewer gaps for your team to fill. And you can test it all yourself! (link in the comments) So what’s your biggest concern with AI in customer support? #customersupport #customersuccess

This statement below, shared in a Slack group for Customer Support professionals, truly resonated with us. Why? Because it reflects a challenge so many support teams face: 👉 Repetitive queries flooding their queues. 👉 Tickets being escalated too easily—even for basic, straightforward questions. 👉 Valuable team time spent resolving issues that could have been easily answered by an AI Agent. AwesomeQA empowers support teams to focus on what 𝘳𝘦𝘢𝘭𝘭𝘺 𝘮𝘢𝘵𝘵𝘦𝘳𝘴. How? ✅ By handling repetitive inquiries and basic requests autonomously. ✅ Only looping in human agents when there’s a true knowledge gap—ensuring agents step in at the 𝘳𝘪𝘨𝘩𝘵 𝘵𝘪𝘮𝘦, and only to fill that gap. ✅ Reducing ticket overload, freeing teams to concentrate on creating value and making an impact. Just to name a few! How does your team approach escalations? #customersupport #customersuccess

You can't spell Team without Tea ☕ At AwesomeQA, tea is more than just a beverage - it's a shared ritual that brings us together. What's your team's favourite way to connect?

Here’s a glimpse of our team in action, brainstorming ideas and sketching concepts. To push our creativity even further, we challenged ourselves to each come up with one idea within just one minute 😳 It was fascinating to see how, with a time limit, theres no room to overthink or doubt yourself. That’s when your most creative ideas come to life! This quick-fire exercise reminded us that innovation thrives when we give ourselves permission to let ideas flow freely—no matter how unconventional they seem at first.