Was tun Sie, wenn Ihre Computerreparatur schief geht?

Durante qualquer procedimento de manutenção, é importante avaliar o estado do computador por meio de um checklist, em caso de danos ou falhas, é essencial avaliar a possibilidade de reparo interno/externo ou se é necessário realizar a subistituição do mesmo. É fundamental manter o cliente informado sobre o andamento da avaliação e da situação atual do dispositivo, garantindo transparência e confiança na prestação do serviço.

I've a thousand examples. When troubleshooting, asses the issue(s) that may be the source of the problem. Begin troubleshooting from the most likely to the least likely. Sir Arthur Conan Doyle wrote, 'once you eliminate the impossible, whatever is left, must be the truth'. Even when you know the issue, and follow the proper course, the steps you've taken just may not work...that time. Many times, I've had to repeat my steps, doing the exact same, and it works the second time. You may discover yet another issue thar must be resolved first. Always keep your mind open, don't get frustrated, maintain an air of confidence to assure your 'customer'. If you exhaust your own options, don't hesitate to ask a Team Member, and document the resolution.

Se a manutenção realizada envolve algum risco, o cliente deve estar ciente dele antes de ser iniciada. Contudo, imprevistos acontecem, e não devemos nos desesperar. Primeiramente, deve-se avaliar o que deu errado, para que seja tomada uma decisão. Devemos sempre manter a humildade e assumir os nossos erros. Caso não souber o caminho para chegar a solução, faça testes eliminatórios, para determinar a origem do problema. Se necessário, peça ajuda, pesquise outras maneiras de resolução. Uma dificuldade que temos também é de aceitar que, em alguns casos, não é possível realizar o reparo e somente a substituição resolve. Mas claro, em últimos casos.

Toute opération de maintenance suite à une panne ou pas nécessite forcément une évaluation. Notamment pour déterminer avec la meilleure exactitude possible les éléments à remplacer, les opérations logicielles à faire... Le temps à consommer et les coûts.

This is simple. Make it right. My entire career has been based of of customer service and support. I have been, and will always be in a support role, no matter what my title says. There are not a lot of things things that you can leave this world with, but your reputation is one of them. My biggest fear is to leave a room and someone say that that guy has no idea what he is doing. Can't ever let that happen. Don't cut corners and treat every client with the same amount of respect and professionalism. Do your best every time. I used to say that my best clients were the ones I never heard from. I did the job so well, they ran without issue for a long time. Take pride in your work, putting your name on it will mean more to you to.

firstly i would like to ask how the troubleshooting steps have been taken. secondly, ask what their finding are and their action plan. I would like to identify the mistake made and ask to fix where the mistake is, it will help the repair shop and you as well. If you approach them aggressively, you won't fix your problem.

When you're fixing a computer and something goes wrong, it's important to handle it calmly. First, find out what the problem is. Then, tell the person who owns the computer and suggest ways to fix it. Learn from what happened so you can do better next time. Make sure the person is happy with how you dealt with it. Finally, try to prevent similar problems in the future.

If a computer repair job goes wrong, it's essential to assess the situation calmly and methodically. First, determine the extent of the problem and whether it can be rectified with additional troubleshooting. If the issue is fixable, take immediate steps to correct it, ensuring transparency and communication with the client throughout the process. However, if the mistake is significant and irreversible, such as accidental damage to hardware or data loss, honesty is key. Apologize to the client, take responsibility, and offer solutions such as reimbursement, compensation, or additional services to rectify the situation.

I will handle the situation professionally and effectively to minimize any negative impact on the customer and my reputation as a repair professional by Assessing the situation, communicate to the customer, take my responsibility, try offer a solution or fix the issue and follow up with the customer.

Most repair jobs that are successful are because of knowledge and experience. That being said, many jobs can go sideways, especially when the person doing it for the first time. If you need immediate help because it is going to cause more damage then it is best to stop the source of damage, in most cases the heat or power. Focus and determine the damage, get help if you have someone available and trusted, and most importantly do not panic! If it is a longer standing problem like loss of data, wrong driver get help. If no help is available it is up to you to determine and research what went wrong in that moment.

Une intervention sur un équipement notamment dysfonctionnelle se prépare. D'autant si le technicien, ne connais pas le matériel et où n'a pas été confronté par le passé à un tel dysfonctionnement.

Try to fix technician is responsible if he get in major problem into the laptop or pc but laptop already is with major problem not repair able like CPU, PCH problem so it's not easy to repair then he suggest customer to replace a new mainboard.

The first step I take is to reassess the situation, see if I may have missed a step somewhere, or there may have been something else wrong that was undetectable until the repairs completed were done. Then, if I find that I can correct the issue, I do so. If not, I look to experts for assistance, or basically get a second opinion. I attempt to exhaust all options to ensure the computer is back up and running or replaced if necessary. And if it needs replaced, I make sure to know if I'm at fault or not. I also make sure that the customer is kept in the loop through the whole process, no matter the ultimate outcome.

If the issue is software related, rolling back to a previous state will fix the issue. If it is hardware related, unplugging a recently added hardware will also correct the issue.

Si el problema parece reversible, como un error de software o configuración, intento deshacerlo con precaución. Utilizo herramientas de restauración o modo seguro para revertir los cambios. Busco soluciones en línea y consulto manuales. Siempre priorizo la seguridad de los datos y evito acciones irreversibles sin respaldo. Es crucial actuar con prudencia y buscar soluciones viables para resolver el problema de manera efectiva.

En mi experiencia, trato de aislar la falla volviendo pasos hacia atras, hasta llegar al punto de partida y volver a empezar de ser necesario. I en el caso de que sea un error el cual no se pueda volver atras, ver las alternativas a seguir para solucionar el inconveniente, Ya sea reemplazo del equipo, etc.

The most important part of this is backing up the user's information - it should ALWAYS be the first step. It doesn't matter if it's a USB stick, external hard drive, or a hot swap drive. Work backwards and see if you made a small mistake that's easily fixable. If not, you'll most likely have to reinstall the OS. A fresh install solves many problems easily. If it's hardware, it should be obvious where you messed up. For example, if you put the negative in a positive for a connector, you'll see some smoke coming out of the power supply. I would suggest disconnecting most of the power connectors and starting over in this order: 1. CPU 2. fans 3. USB ports 4. SATA drives 5. misc 6. PCIe cards 7. motherboard Pay attention to notches too.

Its need to inform the costumer at any cost soon they will know it even if you lie, being honest it means more customer will trust you in their computer problem

L'évaluation permet d'éviter cette phase. Le suivi et la gestion de la relation client est essentiel, dans ce contexte. D'autant s'il y a une difficulté technique (pièce indisponible, panne trop importante...).

Always let the customer know about any issues as soon as it will impact them. Let them know about any possible solutions for the problem. If it is your own mistake, you should be charging them extra. It's not their fault you busted the Wi-Fi cable replacing the screen

Complain to the Repairer: Politely express your dissatisfaction to the repair technician or service provider. Share your concerns and ask for a resolution. Sometimes a straightforward conversation can untangle the digital knots.

Cuando enfrento un contratiempo en la reparación de una computadora para un cliente, priorizo la comunicación. Contacto al cliente de inmediato, siendo transparente y cortés sobre la situación. Ofrezco disculpas por las molestias y garantizo que estoy trabajando para resolver el problema. Además, les informo sobre cualquier costo adicional, retraso o riesgo potencial. Estoy preparado para ofrecer soluciones alternativas, como reembolsos o compensaciones, si es necesario, para garantizar la satisfacción del cliente. La transparencia y la disposición para resolver problemas son fundamentales en estas situaciones.

I try to repair it by undoing whatever you did if it’s a part that you caused it short circuit replace it and if it past the timeframe you gave the customer informed them of what happened and that you taking measures to fix it and offer a discount since it’s gonna take longer to repair

En general siempre mantengo un contacto muy estracho con el cliente, informando que sucede y los pasos a seguir. Por lo general aconsejo si es viable o no el arreglo y brindo mis recomendaciones para cada caso.

This is where you do the damage control. You don't have to give them the gory details, just apologize to them for the complications, and let them know you plan to fix it as soon as possible. - Some machines are not fixable, so be polite and short when informing them of it. Charge a reasonable labor cost. - If it's your mistake, then don't try to charge them for it. Your mistakes come out of your bank account. - if they need additional parts to complete the job, you inform them respectfully, and give them an estimate of the cost. - if they change their mind and they paid you in advance, then don't give them a hard time about a refund. Roll back your changes if possible and delete all of their backups. They don't get your work for free.

What do you do if your computer repair job goes wrong? Wow, what a question. Uh, call a technician? Seriously, call a technician.

Make it right! When I ran my business my true boss at the end of the day was the brand I was building. Your integrity matters. That said there were times where you have to take a loss and doing it in a graceful manner keeps customers coming back. Being transparent and considerate is powerful combo when tackling these issues.

Quelles que soient les circonstances, il est préférable et même fortement conseillé de faire appel à un professionnel. Car on ne s'invente pas. Un spécialiste prendra largement beaucoup moins de temps à réparer l'équipement. S'il est réparable, que vous, non spécialiste, qui avez bien d'autres choses à faire.

Que no se encuentra solución al problema: Consultar esa posible falla en manuales, FAQ del fabricante y /o directamente en Google, puede ser una solución, pero es mucho más útil consultar con otros técnicos que hayan podido tener el mismo caso para saber como lo han resuelto. Hay verdaderos expertos en temas concretos y su ayuda es muy valiosa en estos casos.

Muchas veces me ha pasaco con determinados equipos tener que buscar asesoramiento. Por ejemplo a Soporte tecnico de la compania fabricante del producto. Sobre todo si el producto esta en garantia.

Always document what went wrong and how to prevent it from happening again in the future. Mistakes are learning opportunities

Siempre hay que aprender, ya sea estudiando, o trabajando. Escuchar a los colegas tambien sierve de experiencia. Por mi parte es algo que siempre tengo en cuenta, la experiencia de los pares.

Even if the repair job didn't go as planned, it can still be a learning experience. Reflect on what went wrong and how you can avoid similar mistakes in the future. Consider improving your knowledge by taking a course or doing more research to improve your skills. By staying calm, seeking professional help, documenting the issue, and learning from the experience, you can effectively handle not just a computer repair job but any other kind of job that didn't go as expected.

La maintenance informatique est une affaire de spécialistes. Quand on est malade, on va voir le médecin et bien quand son ordinateur dysfonctionne, on va voir le spécialiste. Naturellement, dans les organisations et tout particulièrement dans les plus grandes. Il y a des équipes pour cela. C'est dans les plus petites, qui doivent obligatoirement se faire accompagner, que la situation peu poser des difficultés.

All this is good advice. But, one thing most agencies don't like to work on other's repair errors. It's difficult to figure out the thought process and what's been done or not done. Rather than referring the customer, I prefer to interact with other professionals on behalf of the customer because I can explain what I did or didn't do and we speak the same language that customers may not be so adept at. If they do understand the language, it's impossible for them to know the exact actions taken. It's better if I explain or answer any questions about the repair attempted. But, as you said, it depends on the issue. For instance, if I break something, I would prefer to ensure it's fixed on me, at no cost, and on behalf of the customer. Just me!