Ser firme em nossa posição é preponderante para se conseguir criar um impacto proposto. Porém, fica um sinal de alerta: Firmeza precisa ser modelada com a empatia para que não venhamos ser injustos nas nossas decisões e ações.

Pushback is inevitable, but it doesn't have to be a roadblock. Start by laying out the "why" behind the changes. Logic wins more hearts than force. Then, actually listen to their concerns; sometimes resistance is just a symptom of feeling unheard. Once you've done the listening, stand your ground where it matters most, but show you're flexible on the smaller stuff. It's about turning a "no" into a "maybe" and eventually into a "let's do it."

One thing I've found helpful is to acknowledge their concerns and show empathy, while clearly communicating the benefits of the proposed changes. I also involve them in the process, seeking their input, and demonstrating how the design aligns with organizational goals. This helps assert my authority while building trust and collaboration.

When facing resistance from a stakeholder in process design, the key is to balance authority with collaboration. Start by actively listening to their concerns and validating their perspective to build trust. Clearly communicate the objectives and benefits of the proposed process changes, backed by data or case studies that highlight successful outcomes. Frame your authority around expertise, emphasizing your role in facilitating solutions that align with the organization’s goals. Offer opportunities for input and make them feel involved in the decision-making process. If resistance persists, escalate diplomatically by involving leadership or referring to agreed-upon goals, ensuring alignment while maintaining a respectful tone.