Being able to manage process design timelines with documents deliverables is a crucial part in managing project. Depending upon nature of process we can modify process design as per the client requirements but above all it is necessary to communicate with client regarding impacts and consequences for changing design in a positive ways. At last we should always design process considering design margin which allows us in future to incorporate any changes required in mid phase of project.

To maintain client satisfaction amid frequent design changes, keep communication transparent and involve the client in key decisions. Regular updates, clear discussions on impacts, and consistent quality checks ensure changes don’t compromise the final outcome, building trust and delivering on expectations.

When project processes keep shifting, the key to balancing quality and client satisfaction is flexibility without losing focus. Start by overcommunicating with the client. Make sure they understand the impact of every change and set clear expectations. At the same time, keep a tight grip on your quality benchmarks. Even if timelines or methods shift, the end result should never dip below the standard you set. Stay agile: adapt processes, delegate where needed, and find efficiencies in the new scope. That way, you stay ahead of the changes while delivering on quality and keeping the client confident in the outcome.

Vamos a ver...Ciclo de Deming o PDCA: mejora contínua. 1- Nada es para siempre, eso para empezar. 2-Todo es mejorable: la excelencia va de eso. Pretender mantener un proceso in-etérnum es un craso error. Los procesos deben ser revisados continuamente....osea mejorados. Si estás trabajando en la mejora de un proceso o diseñándolo y tus clientes no paran de introducir cambios, lo mejor es decir que no se puede continuar, porque no hay avance. Si quieres mantener la calidad de servicio y tener un cliente satisfecho tienes que tener tu propio proceso de diseño/mejora de procesos: recogida de datos, presentación de un primer borrador y luego si la etapa de todas las modificaciones que se quieran para evaluarlas y presentar tu propuesta.