Assist Digital

We’ve launched our internal Experience Design Academy at our Tirana office. Led by our #UX #UI experts, this initiative is designed to provide colleagues from diverse professional backgrounds with a foundational understanding  in #digitaldesign. The program emphasizes crafting intuitive and engaging user interfaces through interactive UX/UI classes, hands-on design projects, and valuable feedback from both experts and peers. This academy underscores our dedication to #professionalgrowth and #continuouslearning, empowering our employees to create personalized career paths that harness their unique talents and potential. It also ensures our teams stay ahead in #innovation and #collaboration. Thank you to all the participants for their enthusiasm and passion in exploring new professional paths. 🙌 #ExperienceDesign #ProfessionalGrowth #UX #UI #DigitalDesign

🎄🌟 Best wishes and a happy new year from all of us! 🌟🎉 We wish you a joyful holiday season and a New Year filled with happiness, innovation, and exciting achievements.

Connecting with future talents of #technology during the 𝗜𝗖𝗧 𝗗𝗮𝘆, at Dipartimento di Ingegneria dell'Innovazione UniSalento, in Lecce. We participated in the ICT Day, organized by I-Store, the research center where we are partners as a company committed to driving #digitaltransformation. The event gave us the opportunity to meet students, graduates, and PhD candidates from #STEM disciplines, fostering connections with the local community. Engaging with the next generation is always inspiring and provides a chance to discover talents ready to shape the innovative landscapes of tomorrow. Thanks to the Prof. Luigi Patrono for the invitation, and to everyone who came to meet us. 🤝 Here’s to building the future as a team. Find out more about our open positions: https://lnkd.in/eRSnjzdT #ICTDay #DigitalTransformation #STEM #Recruiting #DigitalCareers

🌟We are proud to have received the 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 status by our trusted technology partner Five9 who visited our office in Leipzig. 𝗙𝗶𝘃𝗲𝟵, a leading provider of 𝗰𝗹𝗼𝘂𝗱 #contactcenter solutions, empowers organizations to deliver exceptional customer experiences through AI-driven and scalable platforms. By creating custom AI roadmaps, leveraging #GenAI and #automation, and optimizing multichannel engagement, Five9 transforms the #CXjourney with 𝗵𝘆𝗽𝗲𝗿-𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀. Joining the Five9 ecosystem allows us to implement cutting-edge 𝗖𝗫 𝗰𝗹𝗼𝘂𝗱 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 for cross-border projects across Europe, with a special focus on the #DACH and #BeNeLux regions. Our experts are ready to customize the 𝗙𝗶𝘃𝗲𝟵 𝗖𝗖𝗮𝗮𝗦 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 to meet our clients’ unique needs, ensuring fast, scalable, and seamless 𝗔𝗜-𝗱𝗿𝗶𝘃𝗲𝗻 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 solutions. Let’s redefine customer expectations together with Five9. #Techpartner #DigitalTransformation #AI  #CustomerExperience 

Our 𝟮𝟬𝟮𝟯 𝗦𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗥𝗲𝗽𝗼𝗿𝘁 is a significant step in our ongoing journey toward sustainable growth. In this third edition, we reaffirm our commitment to creating long-term value and fostering a 𝗽𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗶𝗺𝗽𝗮𝗰𝘁 on the environment, our people, our partners, and the communities where we operate. The report underscores key achievements and initiatives across four strategic pillars: ✅ 𝗘𝗻𝘀𝘂𝗿𝗶𝗻𝗴 𝗮 𝗳𝗮𝗶𝗿 𝘄𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲: promoting well-being, guaranteeing diversity and inclusivity, safeguarding security, and fostering equity. ✅ 𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝗲𝗻𝗶𝗻𝗴 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀: building strong collaborations with partners and suppliers to drive shared success, while supporting the development of local communities and territories where we operate. ✅ 𝗘𝗻𝗵𝗮𝗻𝗰𝗶𝗻𝗴 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: empowering the development of skills and knowledge to drive progress and innovation. ✅ 𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗻𝗴 𝘁𝗼 𝗮 𝗴𝗿𝗲𝗲𝗻𝗲𝗿 𝗳𝘂𝘁𝘂𝗿𝗲: reducing environmental impact and increasing responsibility to achieve a more sustainable tomorrow. While the report primarily focuses on the Italian Company, it also serves as a foundational framework guiding principles and initiatives across our Group. As a leader in digital transformation, we embrace the responsibility and opportunity to drive corporate innovation, embedding sustainability at the core of our business models. Read more here: https://lnkd.in/dn9a3rW2 #sustainabilityreport #positiveimpact #AItransformation

🇮🇹Quali sono i principali fattori che guidano l'innovazione nel mercato delle #assicurazioni? Quali sono i bisogni in continua evoluzione dei clienti? Giorgio Oscar Battista, Responsabile Operazioni Unipol Move del nostro cliente UnipolSai, e la nostra CEO, Francesca Gabrielli, affrontano questi temi in dialogo con Maria Rosa Alaggio, Direttrice Responsabile di Insurance Connect TV. Guarda il secondo video della nostra serie tratta dall’intervista completa pubblicata sulla piattaforma di Insurance Connect. In questo episodio, Giorgio Battista svela le priorità seguite da Unipol Move per espandere in modo rapido e innovativo il proprio ecosistema di servizi, migliorando la customer experience e potenziando la capacità operativa su larga scala. 🇬🇧 What are the key factors driving innovation in the #insurance market? What are the ever-evolving needs of customers? Giorgio Oscar Battista, Operations Responsible Unipol Move of our client UnipolSai, and our CEO, Francesca Gabrielli, discuss these topics in a conversation with Maria Rosa Alaggio, Editor-in-Chief of Insurance Connect TV. Watch the second video in our series, taken from the full interview published on the Insurance Connect platform. In this episode, Giorgio Battista reveals the priorities Unipol Move focused on to rapidly and innovatively expand its service ecosystem, optimizing the customer experience and enhancing operational capacity at scale. [Italian language]

As an 𝗔𝗜/𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 and a partner of I-Store, the interdepartmental Research Center at the Università del Salento specializing in emerging #IoTtechnologies - we had the pleasure of participating in the event "𝙏𝙝𝙚 𝙐𝙨𝙚 𝙤𝙛 𝘼𝙄 𝙞𝙣 𝙋𝙧𝙤𝙟𝙚𝙘𝙩 𝘿𝙚𝙫𝙚𝙡𝙤𝙥𝙢𝙚𝙣𝙩, 𝙏𝙧𝙖𝙞𝙣𝙞𝙣𝙜, 𝙖𝙣𝙙 𝘾𝙤𝙧𝙥𝙤𝙧𝙖𝙩𝙚 𝙉𝙚𝙩𝙬𝙤𝙧𝙠𝙞𝙣𝙜." It focused on fostering connections between the research community, companies, and public administrations, while also aiming to develop project proposals that deliver #innovativesolutions in a competitive environment. Our presence in #Lecce is further strengthened by this partnership, deepening our connection with the region, its researchers, and local businesses, reflecting our tangible commitment to creating value and contributing to the innovative development of the territory. Thanks to the I-STORE coordinator Prof. Luigi Patrono and our Guido D'Albore, Riccardo De Nigris. #AItransformation #DigitalTransformation #digitalcareer

🇮🇹Quali sono i principali fattori che stanno guidando l'innovazione nel mercato delle #assicurazioni? Quali sono i bisogni in continua evoluzione dei clienti? Giorgio Oscar Battista, Operations Responsible di Unipol Move, e la nostra CEO, Francesca Gabrielli, affrontano questi temi in dialogo con Maria Rosa Alaggio, Direttrice Responsabile di Insurance Connect TV. Guarda il primo video della nostra serie tratta dall'intervista pubblicata integralmente sulla piattaforma Insurance Connect TV. In questo episodio, Francesca Gabrielli illustra in che modo l’implementazione di tecnologie, come l’#AI e la #GenAI, non solo ottimizzi l'efficienza e migliori l'esperienza dei clienti, ma apra anche nuove prospettive per la creazione di ecosistemi di servizi capaci di trasformare le offerte nel settore assicurativo. 🇬🇧What are the key factors driving innovation in the #insurance market, and what are the ever-evolving needs of customers? Giorgio Oscar Battista, Operations Responsible at Unipol Move, and our CEO, Francesca Gabrielli, explored these topics in a conversation with Maria Rosa Alaggio, Editor-in-Chief of Insurance Connect TV. Watch the first video in our series, taken from their full interview published on the Insurance Connect platform. In this episode, Francesca Gabrielli explains how implementing technologies like #AI and #GenAI not only enhances efficiency and customer experience but also paves the way for creating service ecosystems capable of transforming insurance offerings. Watch the video [Italian language] #AITransformation #DigitalTransformation #insuranceindustry

🤖"𝙄𝙣 𝟐𝟎𝟐𝟒, 𝙩𝙬𝙤-𝙩𝙝𝙞𝙧𝙙𝙨 𝙤𝙛 𝙡𝙖𝙧𝙜𝙚 𝙄𝙩𝙖𝙡𝙞𝙖𝙣 𝙚𝙣𝙩𝙚𝙧𝙥𝙧𝙞𝙨𝙚𝙨 𝙞𝙣𝙘𝙧𝙚𝙖𝙨𝙚𝙙 𝙩𝙝𝙚𝙞𝙧 𝙗𝙪𝙙𝙜𝙚𝙩𝙨 𝙛𝙤𝙧 𝙞𝙣𝙩𝙚𝙜𝙧𝙖𝙩𝙞𝙣𝙜 𝘼𝙄 𝙞𝙣𝙩𝙤 𝙩𝙝𝙚𝙞𝙧 𝙊𝙢𝙣𝙞𝙘𝙝𝙖𝙣𝙣𝙚𝙡 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙨𝙩𝙧𝙖𝙩𝙚𝙜𝙞𝙚𝙨” (Osservatori Digital Innovation 2024) Today, as committed partners of the Osservatorio Omnichannel Customer Experience, we had the pleasure of attending the insightful final conference, "𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝗢𝗺𝗻𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹: 𝘁𝗵𝗲 𝗻𝗲𝘄 𝗳𝗿𝗼𝗻𝘁𝗶𝗲𝗿𝘀 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲” at Politecnico di Milano. We actively contributed research and case studies to explore the transformative potential of artificial intelligence. The conference showcased key findings, highlighting trends, methods and the current state of #AI to redefine core processes in #marketing, #sales, and #CXM: 👉 In Italy, 39% of Customer Experience professionals focus on managing omnichannel processes, a significantly higher percentage compared to the European average of 11%. 👉 69% of companies that have invested in AI have used it within 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀, and about half of these have initiated projects or experiments involving GenAI. With a prevalence of 49%, 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗖𝗮𝗿𝗲 emerges as the most significant area of application. 👉 The rapid development of #GenAI has heightened awareness of the importance of a solid #data strategy, driving increased investments in #MarTech technologies. Notably, the adoption of 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗗𝗮𝘁𝗮 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 (35%) has grown to enhance the Single Customer View. A special thank you to our client, Nexi Group, and Antonio Morawetz, Head of Group Operations Transformation, for his inspiring insights on achieving full-scale industrialization of AI. We’re proud to contribute to this transformation, helping define the strategic impact of AI on business processes and pioneering the evolution of Customer Experience. Sara Zagaria Irene Galantini Francesca Graziano Giulia Tua Andrea Meroni #AItransformation #DigitalTransformation #MarTech #CustomerExperience

We are proud to be the Italian partner of UXalliance and to have participated in the 21st edition of the 𝗨𝗫 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀, hosted this year in Dubai.    🌐The international event, organized by UXalliance and Digital of Things, focused on exploring UX in the context of evolving customer needs. We had the opportunity to present a talk on "𝘽𝙤𝙤𝙨𝙩𝙞𝙣𝙜 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙑𝙖𝙡𝙪𝙚: 𝙂𝙡𝙤𝙗𝙖𝙡 𝘾𝙤𝙣𝙨𝙞𝙨𝙩𝙚𝙣𝙘𝙮 𝙈𝙚𝙚𝙩𝙨 𝙇𝙤𝙘𝙖𝙡 𝙍𝙚𝙡𝙚𝙫𝙖𝙣𝙘𝙚" where we discussed how #customerjourneymapping harmonizes experiences, ensures local relevance, and drives value, #loyalty, and #conversionrates. Additionally, we moderated a panel discussion with UX experts from around the world on the topic of 𝗠𝗮𝘀𝘁𝗲𝗿𝗶𝗻𝗴 𝗨𝗫 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵. 🎯Through our network of partners, we provide comprehensive #globalresearch services across the world, delivering the 𝗹𝗼𝗰𝗮𝗹 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 you need to thrive in a competitive global market. We highly value gathering insights and feedback from end-users through methods such as 𝘂𝘀𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝘃𝗶𝗲𝘄𝘀, 𝘀𝘁𝗼𝗿𝗲 𝘃𝗶𝘀𝗶𝘁𝘀, 𝘂𝘀𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝘁𝗲𝘀𝘁𝗶𝗻𝗴, and 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝗿𝗮𝗹 𝗮𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀.   This event further strengthens our partnership with UXalliance, for which we exclusively offer 𝗰𝗼𝘂𝗿𝘀𝗲 𝗰𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 in Italy, and highlights our active contribution to shaping the global landscape of user research. Thanks to UXalliance and our Annemieke Van Ruiten, Anna Lazzati, Paola Seghezzi, Alexandra Tamasan, Louise Kenlock Let’s shape together the future of UX 🙌 #UXMasterclass #UserResearch #UXalliance #AItransformation https://lnkd.in/dyP7HuRv