Você está procurando software de área de trabalho remota para simplificar as operações de TI. O que você deve considerar primeiro?

Security: -Authentication and authorization -Data encryption -Audit logging and reporting Performance and reliability: -Remote access speed and responsiveness -Platform compatibility -Session stability and uptime Management and scalability: -Simplified deployment and configuration -Centralized administration -Scalability Additional features: -Screen sharing and recording -File transfer capabilities -Integrated chat and collaboration tools -Compliance requirements Budget and licensing: -Pricing model -Support options By prioritizing these factors and aligning them with your specific needs and budget, you can select the most suitable remote desktop software to streamline your IT operations and empower your team.

Create a list of what you need from your software and also what your budget is. Research and read reviews from different softwares. Once you've found something that looks like it will fit your needs, then you can reach out to a sales rep and see if they offer a free trial and a demo. You should also consult with other organizations you work with, and see what solutions they are using and if they recommend a better option.

I would also add to spend the time to verify that the processes and tooling you are looking to recreate in a virtual desktop. Too often, the impulse is to simply “lift and shift” instead of re-imagining and re-engineering. A new tool should come with a new perspective or at least an open mind to look for other applications or tools that could accomplish the same or similar outcomes using virtual desktops. Look for ways to streamline and optimize wherever possible.

In my professional experience, our approach to selecting remote desktop software began by clearly defining our objectives. As an IT professional, I evaluated whether the focus was on technical support, issue troubleshooting, updates, or performance monitoring. We also considered whether the software needed to support remote access, enhance team collaboration, or facilitate efficient file and application sharing. Aligning each use case with the specific features of various remote desktop solutions was crucial, enabling us to choose a tailored software solution that optimized our remote IT operations and boosted overall productivity. Good Luck.

One of the best and strongest authentication solutions is to add an extra layer of security by enforcing multi-factor authentication (MFA). This requires users to provide multiple forms of identification before accessing the remote desktop.

In my experience, security is the critical factor in assessing remote desktop software. It is imperative to safeguard data, devices, and network integrity from unauthorized access, malware, or hackers. Our selection process prioritized software with robust security features, including encryption, authentication, authorization, firewall compatibility, and detailed audit logs. Embracing cybersecurity best practices, such as enforcing strong password policies, regular software updates, and meticulous access rights management, played a pivotal role in fortifying our remote work environment against potential security threats. Consider : VPNs, Cisco AnyConnect SEP, McAfeeEP, Google / MS Authenticator MS Remote Desktop Gateway, Citrix Gateway etc

Security: -Encryption: Look for software that uses strong encryption standards like AES-256 for both data transmission and storage. -Authentication: Two-factor authentication (2FA) is essential for preventing unauthorized access. Access control: Granular access controls allow you to limit what users can do on remote systems. -Logging and auditing: Comprehensive logging and auditing capabilities help you monitor activity and identify any potential security issues.

Consider bandwidth the end user will be working on. Place monitoring to keep everyone safe. Cleanup after the session with options to save or trash. Provide verbal disclaimers if custom control or input devices will be disabled with ways to gain control back. About 85% of closed unresolved tickets fetch positive feedback when the end user understands the approach and steps.

Additional Features to be considered: -Remote management: Look for features like file transfer, application deployment, and system monitoring for efficient IT management. -Collaboration tools: Real-time chat, screen sharing, and whiteboarding can be helpful for collaborative work and troubleshooting. -Mobile access: Ability to access and control remote systems from mobile devices can be valuable for flexibility. -Cost: Consider the pricing model and whether it fits your budget. Some offer free trials or tiered plans with different features.

Reliability: -Performance: Choose software that offers fast and reliable connections, even over low-bandwidth connections. -System compatibility: Ensure the software is compatible with all the operating systems you need to support. -Scalability: Your chosen software should be able to scale to accommodate your growing needs. -High availability: Consider options with redundancy and disaster recovery features for critical operations.

It is imperative to verify that the software prioritizes secure data transmission through robust encryption protocols. Additionally, robust authentication mechanisms are essential to regulate access and thwart unauthorized usage.

Other factors to consider: -User interface: Ease of use for both IT staff and end users is important. -Integrations: Can the software integrate with other -IT tools you use? -Support: Reliable and responsive customer support is essential. Remember, there's no one-size-fits-all solution. Carefully evaluate your specific needs and compare different options based on the above factors to find the best remote desktop software for your IT operations.

One other item to consider in remote desktops is the bandwidth and connectivity of the users. Will they be accessing from their home network or an in-office connection? Speed can vary drastically among users and significantly impact the performance of a remote desktop. It also makes rigorous testing even more important as there are multiple variables to take into account to account.